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How to return a FedEx package?
About this website
What is Leslie's return policy?
If you're not 100% satisfied with your order, you can return or exchange it within 30 days of purchase for a replacement or a refund, subject to the limitations below. Products being returned or exchanged must be in their original packaging and in like-new condition.
Can I return chlorine?
Products that cannot be returned because of US Department of Transportation shipping regulations include: Chlorine sticks and tablets of any kind, pre-filled chlorine packs (Pool Frog), Bromine tablets, non-Chlorine pool and spa Shock, Calcium based pool chlorine, Hydrogen based pool shock (Soft Swim C), some other ...
Does Leslie's Pool price match?
6: Price Match Guarantee Your neighborhood Leslie's will gladly match any local competitor's in-store prices, whether it's a sale or regularly priced item. We don't price match online retailers, as we offer value-added services in-store as part of our ongoing commitment to you.
How long is Leslie's Pool shipping?
Product FAQs Almost everything on LesliesPool.com is in stock and ready to ship out, and even the products not in stock will usually ship out within 2-12 business days.
Is Leslie pools legit?
Overview. Leslie's Pool Supplies has a consumer rating of 1.5 stars from 12 reviews indicating that most customers are generally dissatisfied with their purchases.
Does Leslie's pool offer military discount?
Leslie's Pool Supplies Discounts Leslie's Pool Supplies offers a military discount in May.
What does Leslie's perfect weekly do?
Leslie's Perfect Weekly is the only triple action pool maintenance product that removes phosphates, breaks down oils, non-living organics, and reduces water loss. Leslie's Perfect Weekly is so easy to include in your regular pool maintenance routine.
Does Leslie's take Apple pay?
Does Leslie's Pool Supplies accept Apple Pay? Yes! In-store, online, and in-app. input all your information (address, name, etc.)
Why are chlorine tablets so expensive?
The reason why trichlor tablets are so expensive and why they are sold out at many pool supply stores is because of the national trichlor supply shortage.
How often should you shock your pool?
about once a weekHow Often Should I Shock My Pool? Shocking your pool regularly will help to keep the water clean and free of contaminants. You should aim to shock your pool about once a week, with the additional shock after heavy use. Some tell-tale signs that your pool needs to be shocked are cloudy, foamy, green, or odourous water.
What do you put under an above ground pool?
A pool pad is a material designed specifically to place under your above ground pool. They are generally used on a concrete slab. The pool pads can be cut to perfectly fit your pool's base. Pre-cut pool pads are made of a super durable material and will not trap moisture.
Can you use baking soda in a pool?
Baking soda, also known as sodium bicarbonate is naturally alkaline, with a pH of 8. When you add baking soda to your pool water, you will raise both the pH and the alkalinity, improving stability and clarity. Many commercial pool products for raising alkalinity utilize baking soda as their main active ingredient.
Chemical Returns | Trouble Free Pool
I'm not sure if this was ever brought up but last week I had an algae problem and went to my local pool store and bought some chemicals to clear up the pool. I used most of the chemicals except the algae killer which I felt I didn't need plus my water cleared up fine without the algae killer. I...
Return Policy – Pool Geek
30 Day Hassle Free Policy. You have 30 days from purchase to return any item. All items must be in original packaging and be in new condition. Partly used or opened products cannot be returned.
Top 10 Reasons To Love Leslie's!
1: Expert Advice at Every Store. At Leslie’s, our staff is highly trained in all things related to pool and spa care. No matter what questions or problems you may have, our pool professionals can offer you expert advice.
Find Your Pool Supplies and Pool Experts at Pinch A Penny
Pinch A Penny Pool Patio & Spa is your headquarters for pool and spa supplies & chemicals, chlorine tablets & shock products, toys, floats & swim gear, swimming pool pumps, motors & filters, automatic pool cleaners, pool heating systems, above-ground swimming pools and other swimming pool accessories.
What is Leslie's water test?
The information contained in any water test analysis provided to you by Leslie's is provided solely as a courtesy by Leslie's to its customers. Leslie's makes every effort to provide accurate recommendations based upon current ANSI/PHTA standards, but codes and regulations change and Leslie's assumes no liability for any omissions or errors in this analysis or the outcome of any project. Further, the recommendations provided to you are based on the information provided by you about your pool and its equipment and such recommendations only relate to the specific products listed on the recommendation. You must always exercise reasonable caution, carefully read the label on all products, follow all product label directions, follow any current codes and regulations that may apply, and consult with a licensed professional if in doubt about any procedures. Leslie's assumes no legal responsibility for your reliance or interpretation of the data contained in any water test analysis and makes no representations or warranties of any kind concerning the quality, safety or suitability of the information, whether express or implied, including, without limitation, any implied warranties of merchantability or fitness for a particular purpose.
How to contact Leslie's for tax exempt orders?
All qualified tax-exempt residential customer transactions can be made via mail order at 1-800-537-5437 or at a store location. If you are a Leslie's Commercial Customer with a company or business that is tax-exempt, your order will be displayed without tax.
What is Leslie's responsible for?
You are responsible for, and agree to pay promptly, for all your purchases and charges to your account, including applicable taxes. In the event a check is returned or electronic payment is denied, Leslie's may impose a fee to cover the cost of any charges incurred by Leslie's. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that Leslie's may incur in its efforts to collect any unpaid balances from you. If payment cannot be charged to your credit card or a payment is returned to for any reason, including chargeback. Leslie's reserves the right to suspend or terminate your access to the Site, including your customer account.
Where to send a demand to the American Arbitration Association?
To begin an arbitration proceeding, you must send a demand to the American Arbitration Association describing your claim and serve a copy of the demand on Leslie's registered agent: Corporation Service Company, 251 Little Falls Drive, Wilmington, DE 19808.
Does Leslie's pay attorneys fees?
Likewise, Leslie's will not seek attorneys' fees and costs in arbitration unless the arbitrator determine the claims are frivolous.
Can Leslie's use comments?
Once the Comments are submitted, Leslie's may use the Comments in any fashion it deems appropriate. By using the Comments, Leslie's is under no obligation to maintain any Comments in confidence, to compensate for any Comments, or to respond to the authors Comments.
Does Leslie's endorse third party sites?
Leslie's provides links to Third Party Sites solely as a convenience to you and for no other purpose, and such links do not imply endorsement by Leslie's of the Third Party Sites. If you choose to access any Third Party Sites, you do so at your own risk and by accessing them you leave the Site.
What are the rules of the Leslie program?
The Program Rules govern Leslie's relationship with members of the Loyalty Program (collectively, "Members," and individually, a "Member" or "you"), including how Members manage their accounts, earn and redeem Points and Rewards. PLEASE READ THESE PROGRAM RULES CAREFULLY.
How old do you have to be to join Leslie's?
Individuals who are 18 years of age or older (or the age of majority in your jurisdiction, if higher) may enroll for membership in the Loyalty Program. Commercial customers and pool trade professionals are not eligible to participate in the Loyalty Program. Leslie's may deny enrollment in the Loyalty Program to any applicant in its sole discretion ...
How long does it take for a reward to expire?
Rewards expire twelve (12) months after the calendar date in which such Rewards were added to your Account. The oldest accrued rewards will be used first for redemptions.
How long do Points last on a pool?
Points are automatically added to your Account within two (2) business days from your purchase date, shipment date or pick-up date. Points expire twelve (12) months after the calendar date in which such Points were added to your Account. Each accrual of 20 Points earns one (1) $1 pool perks reward (each, a "reward").
Is Leslie's responsible for points?
Leslie's is not responsible for Points and Rewards not available as a result of Member's failure to provide accurate Member information. Members are only required to enroll once in the Loyalty Program. No subsequent Member registration is required.
Do you need an email address to join the Loyalty Program?
An email address is required for membership and in order to access your Loyalty Program account (the "Account"). Information provided by a Member will be maintained in a personal preference profile with the Account.
Can Leslie's Rewards be used for cash?
Rewards cannot be redeemed in full or in part for cash, gift certificates or store credit. Points and Rewards hold no cash value. Leslie's is not responsible for lost or stolen Points or Rewards. Rewards will be applied to all purchases at the point of sale after any other coupons/discounts have been applied.
Where is the SKU number on a product?
The manufacturer SKU or model number is located on every product page of our site, just above the product rating.
Do you have to be a member of Pool Perks Rewards to get free shipping?
To qualify for free ground shipping, you must be a Pool Perks Rewards member and your shipping address must be in the contiguous US. For full details, check out our Shipping Rates & Policies page.
Does Leslie's Pool Perks ship to the US?
Shipping on most orders to the continental United States is free for Leslie's Pool Perks Rewards members! For full details, including expedited shipping and shipping outside the continental US, check our our Shipping Rates & Policies page.
Can you ship internationally with Lesliespool?
The short answer is "no". Right now we don't have the capability to ship internationally, but that doesn't mean we can't ship to a domestic freight forwarder! We want to do everything we can to help our customers no matter where you are, so don't hesitate to give us a call. If you are located outside of the United States and have questions about any of these policies, please email us at sales@lesliespool.com.
Hayward Manufacturer's Warranties
For residents of Arizona, Arkansas, California, Colorado, Florida, Hawaii, Idaho, Louisiana, Mississippi, Nevada, New Mexico, Oklahoma, Oregon, Texas, Utah, Washington: Click here to view Hayward's full product warranty information, including specific details, exclusions & limitations.
Jandy Manufacturer's Warranties
Click here to view Jandy's full product warranty information, including specific details, exclusions & limitations.
Pentair Manufacturer's Warranties
Click here to view Pentair's full product warranty information, including specific details, exclusions & limitations.
Polaris Manufacturer's Warranties
Click here to view Polaris' full product warranty information, including specific details, exclusions & limitations.
Zodiac Manufacturer's Warranties
Click here to view Zodiac's full product warranty information, including specific details, exclusions & limitations.
Raypak Manufacturer's Warranties
Click here to view Raypak's full product warranty information, including specific details, exclusions & limitations.
Waterway Manufacturer's Warranties
Click here to view Waterway's full product warranty information, including specific details, exclusions & limitations.
What is Google Analytics?
Our Service may use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, to help us analyze how users use the Service, analyze ad impressions, your use of ad services, and interactions with these ad impressions and ad services You may be able to opt-out of Google’s collection.
How to know if your connection is secure?
To be sure your connection is secure locate the lock icon on your browser window. If you see an unbroken key or a closed lock (depending on your browser) the TLS encryption is active and your information is secure. Most browsers offer additional security alerts as well.
What is poolmart privacy policy?
This Privacy Policy describes the types of information gathered by Leslie’s Poolmart, Inc. or any of its divisions or affiliates (collectively “Leslie’s ,” “we,” “us,” or “our ”) in the process of providing this website, retail store services, mobile application, services, information, tools, functionality, updates and similar materials (collectively, the “ Service”) and in the course of selling our products (“Products ”), how we use it, with whom the information may be shared, what choices are available to you regarding collection, use and distribution of information and our efforts to protect the information you provide to us through the Service. By using the Service, you hereby consent to allow us to process information in accordance with this policy.
Where is Leslie's personal information stored?
Personal information collected on our websites, or received by Leslie’s from you or third parties, may be stored and processed in the United States or any other country where we or our service providers maintain facilities.
Is Leslie's email secure?
TLS encrypts your credit card number, name and address so only Leslie’s is able to decode your information. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information. To be sure your connection is secure locate the lock icon on your browser window.
Information We Collect
Our Site collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“ personal information”).
Use of Personal Information
For information generally on how we use your personal information and to which entities, please refer to our Privacy Policy .
Sharing Personal Information
For information generally on how we use your personal information and to which entities, please refer to our Privacy Policy .
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, opt out, and deletion rights described above, please submit a verifiable consumer request to us in one of the following ways:
Exchanges & Return Shipping Label (for full priced items)
Click above and be sure to have your order number and item (s) for exchange or return to get your free return label. After you have received your pre-paid shipping label from us- drop your return package at USPS in your zip code- thank you!
SALE Shipping & Return Policy
Our standard free shipping carrier is USPS for delivery to you. If you choose to return your SALE item, please do so within 7 days of receiving your order. Customer is responsible for the cost of returning SALE items and promotional items.
ONLINE RETURN POLICY
We value your support and it is our goal to make sure our customers are completely satisfied.
How long does it take for a refund to be processed?
For online returns, refunds will be processed once we receive and verify the return, which usually takes anywhere from 5-7 business days. Depending on your bank's processing time, it may take up to 7 days for the return to reflect on your account.
How long does it take to return a Leslie's order?
Whether the wrong item was purchased, it doesn't meet expectations, or is damaged or defective, we want you to know that Leslie's is committed to making it right. If you're not 100% satisfied with your order, you can return it within 30 days of purchase for a replacement or a refund (subject to the limitations below).
How to return a FedEx package?
If you are unable to complete the return online, you may call us at 800-537-5437. Step 1: Fill out RMA Form. Step 2: A pre-paid shipping label will be sent to you. Step 3: Drop your return off at any FedEx location with the RMA form in the box.
