Can I get a refund on a LifeProof product?
Returns can only be created for products that were purchased from LifeProof.com within the last 30 days. The refund will only be for the purchase price of the product (initial shipping charges will not be refunded).
How long is the warranty on LifeProof products?
Warranty At LifeProof we stand by our products. That's we offer a 1 year warranty against defects in material or workmanship. LifeProof Skip to main content
What is LifeProof's repair and replacement policy?
Repair or replacement of the applicable LifeProof product (including parts and labor as well as re-shipping costs) shall be made at LifeProof's expense.
Do LifeProof cases ship on Sundays?
No orders are processed or shipped on Sundays. LifeProof is dedicated to bringing you, our customer, the latest technology in high quality waterproof and shockproof iPhone cases and accessories. Your LifeProof case and LifeProof accessories are covered by a full 30-Day Satisfaction Guarantee policy.
See more
Are LifeProof cases guaranteed for life?
Do LifeProof Cases Have a Lifetime Warranty? Unfortunately, there's no lifetime warranty for LifeProof products. This seems to be an advertising hook. LifeProof warrants products for a period of 12 months.
How do I claim warranty on my LifeProof case?
Either click on link to fill out a warranty claim, https://www.lifeproof.com/en-us/warranty-claim, or call 1-(888) 533-0735. You'll just have to pay a $4.99 shipping and handling fee.
How long are LifeProof cases under warranty?
Section 1 of 3: How long does the LifeProof warranty last? Generally, the LifeProof warranty is good for 1 year (2 years if you purchased the product in EMEA regions). The only exception to this is any LifeProof soft goods products (like backpacks), which is increased to 5 years.
What do I do if my LifeProof case fails?
What do I do now? A: If your LifeProof case failed the initial water test, you do not need to contact the TWPP department nor file a Service Request for the case. This link will allow you to choose either to call or e-mail Customer Support.
Is LifeProof better than OtterBox?
LifeProof and OtterBox are both smartphone cases designed to protect against drops and water damage. While Lifeproof only manufactures cases for iPhones and other Apple products, Otterbox is available for Android smartphones as well....Comparison chart.LifeProofOtterBoxWeight1 ounce4.1 ounces10 more rows
Is OtterBox and LifeProof the same company?
LifeProof, a San Diego maker of waterproof cases for iPhones, iPads and other mobile devices, said today it has been acquired by larger rival OtterBox for an undisclosed price.
Do you have to register a LifeProof case?
All cases must be registered within 14 days of purchase.
Are all LifeProof cases waterproof?
There is no single LifeProof case—LifeProof is just the name of the manufacturing company. They make a ton of different cases and products, but the FRE products are the only waterproof phone cases they offer, and it's only for iPhone.
Is the LifeProof next case waterproof?
The primary downside to the Lifeproof Next is that it's not waterproof. You are strapping your iPhone into a protective case, but relying on the iPhone's inherent water resistance (and we all know an iPhone still needs a waterproof case if you're going to submerge it).
How do I get scratches off my LifeProof case?
2:474:50Remove scratches from phone case - YouTubeYouTubeStart of suggested clipEnd of suggested clipI'll need to do both sides because unfortunately in this case I've actually scratched. The inside ofMoreI'll need to do both sides because unfortunately in this case I've actually scratched. The inside of their case and also the outside.
Does LifeProof case affect camera quality?
Only drawback is the plastic that covers the camera lens becomes scratched/foggy over time(3-4 months after purchase it becomes noticeable) and interferes with picture quality.
Can I recycle LifeProof case?
Unfortunately not. Most recycling facilities don't know what materials go into WĀKE, so they would likely send it to a landfill. We do know what's inside, which is why we can repurpose WĀKE and make new things from it.
Do you have to register a LifeProof case?
All cases must be registered within 14 days of purchase.
Is the LifeProof next case waterproof?
The primary downside to the Lifeproof Next is that it's not waterproof. You are strapping your iPhone into a protective case, but relying on the iPhone's inherent water resistance (and we all know an iPhone still needs a waterproof case if you're going to submerge it).
Are LifeProof cases waterproof?
Both the LifeProof NǕǕD and LifeProof FRĒ cases provide waterproof protection in up to 6.6 feet of water. They're both DirtProof and SnowProof, too, and can survive drops from up to 4 feet. With both cases, you'll retain access to your device's buttons, controls and ports.
What is Lifeproof warranty?
LifeProof and its affiliated companies worldwide (“LifeProof”) warrants our LifeProof products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Warranty Period”). LifeProof does not warrant, and is not responsible for, any smart phone or other device made by anyone other than LifeProof. If a material or workmanship defect arises with regard to any LifeProof product, and a valid claim is received within the Warranty Period, LifeProof will (1) repair the LifeProof product using new or refurbished parts or (2) replace the LifeProof product with a new or refurbished LifeProof product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.
How long does it take for Lifeproof to ship?
Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the LifeProof Distribution Center in the state of Colorado via FedEx (standard shipping) or FedEx SmartPost unless otherwise specified. No orders are processed or shipped on Sundays.
How long is Lifeproof case good for?
All LifeProof Products purchased from LifeProof may be returned within 30 days of purchase, as described below, to ensure that customer satisfaction is made on every purchase.
What are the benefits of a limited warranty?
SUCH BENEFITS MAY INCLUDE ADDITIONAL WARRANTIES OR RIGHTS RELATING TO THE PERFORMANCE OF THIS PRODUCT AND REMEDIES APPLICABLE IN THE EVENT OF A DEFECT. THIS LIMITED WARRANTY WILL BE INTERPRETED UNDER THE LAWS OR REGULATIONS THAT APPLY TO THE END USER IN ANY STATE, PROVINCE OR COUNTRY AND ANY PROVISION OF THIS LIMITED WARRANTY THAT CONFLICTS WITH ANY SUCH END USER RIGHTS OR BENEFITS IS NOT APPLICABLE TO END USERS COVERED BY SUCH LAW OR REGULATION, SO THE EXCLUSIONS AND LIMITATIONS SET OUT IN THIS LIMITED WARRANTY MAY NOT APPLY, OR MAY NOT FULLY APPLY, TO YOU.
How long does it take to get a refund from a RMA?
Once an RMA has been received, the refund should be processed within 1-3 weeks.
How much is the return shipping charge for a return label?
For domestic returns, a $5 charge will be taken out of the refund for a return shipping label that will be emailed to the customer.
Is Lifeproof a limited product?
EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED PRODUCT WARRANTY SECTION, EACH LIFEPROOF PRODUCT IS PROVIDED SOLELY ON AN "AS IS" BASIS AND LIFEPROOF MAKES NO OTHER WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIFEPROOF SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, QUIET ENJOYMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF SUCH DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY PERIOD OF THE LIMITED WARRANTY AS SET FORTH ABOVE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF APPLICABLE LAW SPECIFIES A MINIMUM WARRANTY PERIOD THAT IS LONGER THAN THE WARRANTY PERIOD SET FORTH IN THE LIMITED WARRANTY, THEN THE WARRANTY PERIOD FOR LIFEPROOF PRODUCTS SUBJECT TO SUCH APPLICABLE LAW SHALL BE CONFORMED TO THE MINIMUM PERIOD SO REQUIRED. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
How long does it take for Lifeproof to process?
Please note that LifeProof and delivery services are experiencing delays due to COVID-19. At the moment, we are exceeding a 72 hour processing time and in some cases longer. We appreciate your patience and understanding.
How to clean Lifeproof case?
Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel. Click here for more information on how to keep your LifeProof case clean from bacteria.
What happens if an order is out of stock?
If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both domestic and international orders). Once your order ships, you will receive tracking information shortly thereafter.
Is Lifeproof releasing dates?
Due to our design and manufacturing processes as well as agreements with our partners, LifeProof is not able to release product launch dates or timelines to customers at this time. If you hear or see launch/shipping dates regarding a product we have not yet released a launch date for from somewhere other than lifeproof.com, companies outside LifeProof have likely determined those dates. If you have questions regarding these dates, please contact that company directly.
Does Lifeproof have a support center?
We have an online support center with FAQs, order status, shipping info, billing info, product instructions and contact us. Please note we have a reduced crew of customer support representatives working remotely to assist customers through our ‘contact us’ web form. https://www.lifeproof.com/en-us/support
Do warranty claims require shipping?
All warranty claims will require a small shipping and handling fee. We may also ask for photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement. Customers who do not comply with these requests may be denied a warranty replacement.
Is Lifeproof case safe?
Because LifeProof cases are designed to work with electronic devices, they are not intrinsically safe. There are a wide variety of devices on the market so to determine if your device and the LifeProof case together are intrinsically safe they would need to be tested by a certified testing lab.
How long is Lifeproof warranty?
At LifeProof we stand by our products. That's we offer a 1 year warranty against defects in material or workmanship. LifeProof
Does Lifeproof share your name?
LifeProof adheres to a strict privacy policy. We do not share, lend, sell or otherwise disclose our subscriber’s names. Cannot be combined with any other promotion.
