Return Policy
- We do not currently offer exchanges.
- You have 30 days from the date of purchase to return an item.
- We charge a $8.00 non-refundable flat rate per return (multiple items could be included in one return).
- Returned items must be unworn and in the condition you received them in. ...
- If possible, place the item (s) in the original product packaging.
Full Answer
What is Lucchese's warranty policy?
In the event we are unable to repair or replace the item, Lucchese may issue a refund. Lucchese products under warranty will be replaced or repaired by Lucchese craftsmen from materials of equal or greater quality within 60 days of receipt of the product.
What happens if my Lucchese product has a defect?
If your Lucchese product has a defect and is under warranty, Lucchese will repair or replace it. In the event we are unable to repair or replace the item, Lucchese may issue a refund.
How do I contact Lucchese customer service?
You can reach our customer service team at 800-637-6888 or by emailing support@lucchese.com. As an additional option for questions and product searches, please call any of our stores below.
Does Lucchese repair shoes and boots?
The Lucchese Repairs department repairs boots, shoes and other Lucchese items. Repairs that are needed as a result of a manufacturing defect are covered by our one-year warranty from the date of purchase that will be carried out at no charge to you.
Is Lucchese a good brand?
Selection: The Italians are known for their quality in shoe and boot craftsmanship. They are also well-known for their leathers. Lucchese boots reflect their Italian influence both in their design and in the quality of leather. Lucchese boots are well-known as a durable, quality dress, and executive boot.
Does Blue Bell own Lucchese boots?
Blue Bell Corporation purchases Lucchese.
What is Lucchese return policy?
Lucchese gladly accepts returns of unworn and undamaged or defective merchandise purchased by phone or online from the Lucchese.com website for a refund within 30 days of receipt.
Do Lucchese boots have warranty?
Lucchese warrants its products to the original purchaser against manufacturer's defects in workmanship and materials for up to one year after the purchase date. The warranty does not cover any damage due to excessive wear, abuse, or damage from external objects.
Are Lucchese boots made in Mexico?
Lucchese is one of the top names when it comes to western-style cowboy boots. This Texas-based brand builds handmade boots using time-honored techniques, which result in well-crafted cowboy boots that have a signature design and fit.
Who is the owner of Lucchese?
John Muse is a businessman, philanthropist, polo player, and current chairman of Lucchese Bootmaker. He is a born and bred Texan who spent his formative years in Tyler, Texas.
Can you wear Lucchese boots in the rain?
Yes, leather cowboy boots can get wet, and they do, whether it is because of the rainy season or stepping in a pile of mud. Leather naturally offers some moisture resistance, but it will still absorb and retain water.
Does Lucchese do military discount?
of 15% for all military members. Verify your status. We've partnered with ID.ME to make the verification process as easy as possible. Shop as you usually would!
Do Lucchese boots fit true to size?
Lucchese boots generally run true to size, but don't be surprised if your western boot's size is slightly smaller than your dress shoe size due to its construction. The best way to find your fit is to confirm your foot size with a boot expert.
What do the numbers inside Lucchese boots mean?
after this singular letter, follows 4 numbers which indicate the style. There are then 2 more numbers which indicate the toe style and the heel style. Refer to Lucchese for the code describing the toe and the heel information. GY means the premium Classics line. 3507 is the style number.
Are Lucchese boots made in America?
Unlike Anderson Bean and Abilene boots, Lucchese makes some of their boots in countries other than the U.S. These boots are American made, but if you intend to buy American boots be sure to check each style of Lucchese for their origin.
Where are Lucchese boots manufactured?
El Paso, TexasAn Italian immigrant, Salvatore Lucchese established the company in San Antonio 1883. Boots were made in that factory until relocating to El Paso, Texas in 1986 where it still operates today.
Who are Lucchese boots named after?
Originally known as Lucchese Bros. Boots & Shoes, the company was founded in 1883 in San Antonio, Texas by Salvatore "Sam" Lucchese (1868–1929) and his brothers, all Italian immigrants from Sicily.
What do the numbers inside Lucchese boots mean?
after this singular letter, follows 4 numbers which indicate the style. There are then 2 more numbers which indicate the toe style and the heel style. Refer to Lucchese for the code describing the toe and the heel information. GY means the premium Classics line. 3507 is the style number.
Does Lucchese make custom boots?
Lucchese has provided custom boot design in other retail stores across the country (Austin, Houston, Nashville, and Santa Fe) for several years, but now the full retail experience is available in Dallas as well.
How do you say Lucchese boots?
Lucchese Boots Pronunciation - The Name Engine loo-CAY-see. Cowboy Boot Brand.
How do I register for a Lucchese account?
You can register or sign up for a Lucchese account by clicking the login icon link at the top of each page. Your personalized login consists of you...
Why should I register for a Lucchese account?
By signing up for a Lucchese account, you can check the status of your orders, access tracking numbers, print receipts, and view your order history...
Do I need to register for a Lucchese account to make a purchase?
Registration is not required for online purchases. You are welcome to make as many purchases as you wish as a guest. As a guest, you will receive o...
Why am I not receiving emails from Lucchese?
If you are not receiving emails from Lucchese, please check your spam or junk mail folder. If you do not find the emails in this folder, the email...
What if I have lost, forgotten, or need to reset my password?
You can reset your password by going to the sign in page, and clicking on the forgot my password link. Please enter your email address and click su...
How do I check the status of my order?
When you have placed an order on Lucchese, you will receive an email within a few minutes confirming your order. When your order ships, usually wit...
What if I want to checkout as a guest?
You are welcome to check-out as a Guest. Account registration is not required to place an order on Lucchese.com
What should I do if the Lucchese item I want is out of stock?
Because Lucchese products are handmade, occasionally you may discover the item you want is out of stock. BEING OUT OF STOCK MEANS THE PRODUCT IS NO...
What should I do if the Lucchese item I want is not available for purchase?
Because Lucchese products are handmade and in high demand, occasionally you may discover the item you want may no longer be available. We encourage...
What forms of payment does Lucchese accept?
Lucchese is pleased to accept the following major credit cards:American ExpressDiscover MasterCardVisa
How long does it take to get a refund from Lucchese?
Lucchese gladly accepts returns of unworn and undamaged or defective merchandise purchased by phone or online from the Lucchese.com website for a refund within 30 days of receipt. All merchandise must be in mint, original condition and accompanied by proof of purchase ( Please visit our Returns & Exchanges Portal for more information: https://lucchese.loopreturns.com/ ) postmarked within 30 days from the date of delivery to be eligible for an exchange or refund.
How to contact Lucchese?
Or feel free to contact Lucchese directly at 1-800-637-6888, EXT 2256 for specific repair information and instructions.
What is a lucchese repair?
The Lucchese Repairs department repairs boots, shoes and other Lucchese items. Repairs that are needed as a result of a manufacturing defect are covered by our one-year warranty from the date of purchase that will be carried out at no charge to you.
What is a Lucchese Pulsion Fit System?
The Lucchese Pulsion Fit System is a unique support system. Each pair of Frontier Tech boots is accompanied by two sets of insoles, medium and wide, to create a custom fit with all-day comfort and support. The perforated insoles add air flow and wick away moisture while providing a secure fit for better stability and shock absorption.
How often should you clean a lucchese leather?
To preserve the appearance of your handmade Lucchese products, we recommend that you clean your product at least 8 times a year depending on your own wearing patterns.
How to check Lucchese order status?
By signing up for a Lucchese account, you can check the status of your orders, access tracking numbers, print receipts, and view your order history. You may also opt-in for information and updates about special Lucchese offers, featured products and more via our email news blasts.
How to register for a Lucchese account?
You can register or sign up for a Lucchese account by clicking the login icon link at the top of each page. Your personalized login consists of your email address and a password. By creating a Lucchese account, you are taking advantage of features and benefits that make shopping and tracking orders faster and easier. You will also have an opportunity to register for an account by creating a password during the checkout process the first time you make a purchase.
How long is a Lucchese warranty good for?
Lucchese warrants its products to the original purchaser against manufacturer’s defects in workmanship and materials for up to one year after the purchase date . The warranty does not cover any damage due to excessive wear, abuse, or damage from external objects. If your Lucchese product has a defect and is under warranty, Lucchese will repair or replace it. In the event we are unable to repair or replace the item, Lucchese may issue a refund. Lucchese products under warranty will be replaced or repaired by Lucchese craftsmen from materials of equal or greater quality within 60 days of receipt of the product. Due to Lucchese’s unique components, any work performed on your item other than Lucchese skilled craftsmen will render the warranty null and void.
What is a lucchese repair?
The Lucchese Repairs department repairs boots, shoes and other Lucchese items. Repairs that are needed as a result of a manufacturing defect are covered by our one-year warranty from the date of purchase that will be carried out at no charge to you.
Does Lucchese cover repairs?
Lucchese Repairs department Lucchese also handles repairs for regular wear and tear may not be covered by the warranty. Lucchese repairs soles, heels and tears in the leather. Repairs fees may vary depending on the condition and repair needed on the item.
