What is Macy's return policy for custom furniture?
Furniture shipped directly from our vendor to your home may be returned for preference reasons within 30 days of receipt by contacting Macy's Customer Service at 1-888-822-6229. A restocking fee of 15% will be assessed.
Can I return a mattress in a box to Macy's?
Shipping charges will vary based on size and weight. Mattresses in a Box shipped directly from our vendor to your home may be returned for preference reasons within 120 days of receipt by contacting Macy's Customer Service at 1-888-822-6229. Quick Ship mattresses cannot be returned to the store or furniture galleries.
How do I return or exchange my furniture?
Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Macy's Customer Service within 3 days of your delivery. There are no fees associated with an exchange; however, exchanges must be authorized by Macy’s Customer Service at 1-888-822-6229.
Does Macy's charge a restocking fee for returned items?
A restocking fee of 15% may be assessed. For Damaged/Defective merchandise please call Macy's Customer Service at 1-888-822-6229. You will receive credit after the merchandise has been returned.
How do I return a sofa from Macys?
RETURN & If you wish to return the furniture for preference reasons, you must contact Macy's Customer Service within 3 days of your delivery. There are no fees associated with an exchange; however, exchanges must be authorized by Macy's Customer Service at 1-888-822-6229.
What is Macy's return policy for online orders?
Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.
How strict is Macy's return policy?
Macy's gives you a liberal 90 days to return items. Their policy used to be 180 days but was cut in half in 2019. They state that “items being returned must be in their original condition.” The one big exception is cosmetics and fragrances as they can be in “gently used” condition.
Do you tip Macy's furniture delivery guys?
Business Insider recommends tipping $5 per professional for furniture delivered and $10 for the delivery of a large item, such as an appliance. They suggest a larger tip of $20 if exceptional service was provided.
How do I return online orders?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
How long do I have to return something to Macy's?
90 daysMacy's Returns at a GlanceFAQ on Macy's ReturnsWhat To KnowWhat's the time frame for returns?90 days for most purchases; some exceptions applyCan online purchases be returned through the mail?YesCan online purchases be returned at a store?YesCan store purchases be returned by mail?No1 more row•Jan 11, 2022
Does Macys accept late returns?
Items purchased online must be returned to the vendor by mail only. Items cannot be returned to Macy's stores. Returns are accepted within 30 days from purchase date and must be in saleable condition with tags still attached. Items are not returnable if worn, altered or if tags are removed.
Do you get Macys money back if you return item?
Macy's Customer Service. What happens if I return my Star Money purchase? If you use Star Money on a purchase and then make a return, the portion of your return paid for with Star Money will be refunded to you in the form of a Macy's Happy Returns Gift Card or Merchandise Only Certificate .
Is Macy's return shipping free?
Pack your items along with the confirmation page, attach mailing label and ship from any UPS Location for free. It's free! Bring your item(s) along with the packing slip or receipt and the original form of payment to any Macy's store.
Does Macys ever have free shipping on furniture?
Shipping offer does not apply to furniture, mattresses or prior purchases. Free Shipping of purchases in Macy's stores applies when you are shopping in a store that does not stock a particular item, but it is available at another store and payment is made with a Macy's Credit Card Account with Gold or Platinum status.
How much is furniture delivery from Macys?
Delivery & Set Up by ImperielBase Fee$999.00*Not available for pick up. Must be delivered and set up.1 more row
How Long Does Macy's furniture take?
Summer 2022 Updates: Macy's furniture delivery times are 8-12 weeks with some exceptions mentioning much longer delays. Recent customers have mixed reviews with some very happy experiences and some complaints related to shipping and durability.
Is Macy's return shipping free?
Pack your items along with the confirmation page, attach mailing label and ship from any UPS Location for free. It's free! Bring your item(s) along with the packing slip or receipt and the original form of payment to any Macy's store.
How do I get my return label from Macys?
Sign in to your profile OR if you do not have a Macy's profile, look up your order with your order number. Select MY ACCOUNT from the top right drop-down menu. Select the order number that you would like to return. In the Returns section, select Return Info & Label.
Do you lose Macy's money if you return?
If a purchase used to accumulate Macy's Money is returned, your return may result in a reduction of the value of your Macy's Money Reward Card and/or a reduction of your total refund amount.
Does Macy's accept returns without receipt?
But can you return something to Macy's without a receipt? The answer is yes. Macy's return policy says it will accept returns without a receipt if the product still has the store's sticker, or you have a gift card receipt.
Can I Return Macy’s Products After Use?
Generally, Macy’s accepts products for return if they’re in original condition with the original tags, with an exception for “gently used” fragranc...
Who Pays the Return Shipping Charge to Macy’s?
When you return items to Macy’s by using the prepaid return label, this is covered by Macy’s at no cost to you. If you return an item in the inelig...
Will Macys accept return after 180 days
No, Macy's return policy is 90 days from purchase, which needs to be adhered to by customers looking to return items for a refund or exchange.
Exceptions
Macy’s does not accept returns on custom orders of Alexandre London, any foods or beverages, or any Macy’s Beauty Box products.
Will Macys accept return after 180 days
No, Macy’s return policy is 90 days from purchase, which needs to be adhered to by customers looking to return items for a refund or exchange.
Conclusion
With 90 days to return most items, we know Macy’s return policy offers a fair way for customers to get the most out of their purchases, but we’ve also learned about the various different conditions of returns to Macy’s across their catalog of items and how to make use of their processes.
