Full Answer
How long does it take to return items to Mango?
Purchases in MANGO stores Returns MANGO will accept exchanges and returns of unworn and unwashed garments within 30 days of the date of purchase (14 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.
What is mango outlet's clothing exchange policy?
MANGO OUTLET will accept exchanges of unworn and unwashed garments valued at more than 4 GBP within one month of the date of purchase (15 days during the sales period), on presentation of the till receipt at any store where the corresponding collection is available within the country of purchase. Price tags must be attached to the article.
Where can I exchange or return my mango home items?
Find your nearest store Visit any of our stores in the United Kingdom to exchange or return your items. Mango Home items cannot be exchanged or returned in stores. This service is not available in the following stores: Elys, House of Fraser, Fenwick, John Lewis, Tempest, Outlets and the LGW AIRPORT (GATWICK) store.
Can I cancel my mango outlet purchase?
Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges. Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Mango Outlet purchase.
What is the return policy of MANGO?
MANGO will accept exchanges and returns of unworn and unwashed garments within 60 days of the date of purchase (14 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.
Can you return sale items to MANGO?
Exchange and/or returns conditions. If customers are not satisfied with the item they have received, Mango will allow them to exchange the item for another size within a 60 day period, counting from the date of reception, provided that the item has not been used or damaged.
Can I still return clothes after 30 days?
If it's broken. Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Does MANGO outlet offer free returns?
Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the proportional part of the original delivery costs. The postage expenses will be reimbursed after the items are reimbursed.
Is Mango clothing true to size?
Mango clothing tends to run a bit small. Therefore, in most product categories, you are going to need to size up. Mango has slowly been gaining prominence as a fast-fashion store of repute. It primarily caters to a young audience and provides people with designer-level clothing at dirt cheap prices.
How long do MANGO refunds take?
between 3 and 12 working daysThe refund period may vary between 3 and 12 working days from reception of the return at the Mango warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.
How long can you return clothes?
Under the Consumer Rights Act, you have a right to return something and get your money back if it's faulty. You're only entitled to an automatic refund if you return it within 30 days, otherwise the retailer can repair or replace it.
What is 30 day return policy?
For example, the 30 days could mean that you have to exchange the purchase within 30 days of purchasing the items. It could also mean that you have 30 days to use a promotion or discount within the store.
How long after purchase can I return goods?
between 28-30 daysIf a retailer does have a returns policy, then you'll usually have between 28-30 days to return an item and get a refund or exchange.
Where can I return MANGO items?
MANGO will accept exchanges and refunds of unworn and unwashed garments within 60 days of the purchase date (15 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.
What's the difference between MANGO and mango outlet?
Mango Outlet is where you'll find all the sold-out pieces from Mango at bargain prices: so if there was something you had your eye on and it's now out of stock, if you're lucky you'll find it on the outlet site, and for a fraction of the original price too.
Is MANGO good quality?
From chic trousers to structured blazers to jewelry that could be mistaken for designer, Mango is the retailer that keeps on giving. The prices are a bit higher than most other high-street retailers, but so is the quality. It's 100% worth spending a bit more to have pieces with better materials and polished tailoring.
Can I return mango outlet items to Mango?
How can I exchange or return an item purchased online? You have up to 60 days from reception of your order to exchange your item for another size or request a refund. Being garments from previous seasons, items purchased at Mangooutlet.com cannot be exchanged and/or returned in Mango stores.
Can I return to mango without a receipt?
Exchanges and refunds will be made via the same payment method used for the purchase. For all purchases paid for by debit or credit card, the cardholder must present the till receipt and the PDQ receipt. This policy does not apply to OUTLET stores or MANGO Concessions located in department stores or at airports.
What is the difference between mango and mango outlet?
Mango Outlet is where you'll find all the sold-out pieces from Mango at bargain prices: so if there was something you had your eye on and it's now out of stock, if you're lucky you'll find it on the outlet site, and for a fraction of the original price too.
Is Mango good quality?
From chic trousers to structured blazers to jewelry that could be mistaken for designer, Mango is the retailer that keeps on giving. The prices are a bit higher than most other high-street retailers, but so is the quality. It's 100% worth spending a bit more to have pieces with better materials and polished tailoring.
Can you return a mango sweater by mail?
Exchanges and/or returns by mail. Exchanging a garment for another size or returning a garment is also possible by mail, at the following address: In such cases, Mango recommends customers to track and insure your package, at your expense, as Mango is not responsible for any items that fail to reach its warehouses.
Can mango accept exchanges?
6.1. Exchange and/or returns conditions. If customers are not satisfied with the item they have received, Mango will allow them to exchange the item for another size within a 60 day period, counting from the date of reception, provided that the item has not been used or damaged. Consequently, Mango cannot accept exchanges or returns ...
Does mango refund the price of a return?
In cases where Mango has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, Mango, once it has checked the error or defect, will refund the price of the returned item and the proportional part of the original postage expenses.
Is mango a retailer?
Mango is a huge retailer, and it’s bound to mix up some orders due to the sheer quantities of packages they ship out every day. Did the Mango return policy leave a sour taste in your mouth? Retailers can often discourage returns with complicated policies.
Does mango accept exchanges?
Mango accepts exchanges if you want to replace your item with the same one in a different size. Otherwise, you’ll need to return the product and make a new order for the one you want.
Returns by mail
You have up to 60 days from reception of your order to exchange your item for another size or request a refund by post:
1. Prepare your parcel enclosing the delivery note
Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.
2. Attach the returns label in a visible area on the parcel
On the delivery note you will see a label with the return address, which you should attach to your parcel.
3. Send the item
Visit any courier service and send your parcel. Alternatively, and for greater security, send it by registered mail or with acknowledgement of receipt.
Exchanges
If you prefer another size, you can request it at the time of return. To do this, indicate the item you wish to modify and the new size on the delivery note.
Refunds
Once we have checked the condition of the returned items, we will send you an e-mail to inform you about the refund of your order. Remember, the refund will be made via the same payment method used to purchase the item and depending on your bank, this can vary from 3 to 12 working days from when we receive your return in our warehouses.
How long does mango store return policy last?
All the purchases made before the closure of the store can be returned within 30 days from the opening. The products that have been purchased after the stores open can be returned within 60 days of purchase.
How long does it take to return mango?
As per the Mango free return policy, customers are given 30 days to return the products to the store except for sale items. The sale items have to be returned within 15 days of purchase.
Can I return mango products?
Can I return the products bought in the store through the mail?#N#No, if you have bought a Mango product at the store, you will have to return them at the store. You cannot return a store-bought product through the mail.
How long does it take to get a refund from Mango?
MANGO will accept exchanges and refunds of unworn and unwashed garments within 30 days of the purchase date (15 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.
How long do you have to return an iPad?
If you have purchased an item via the iPad in one of our stores and changed your mind, you have 60 days after receiving your order to return the item.
NEW! Plus sizes in Mango Woman
At Mango we believe in diversity and celebrate inclusivity, which is why we have integrated our Violeta plus-size line within Mango Woman. From now on, you will be able to find all the old Violeta sizes in the Mango Woman collection, both online and in selected stores.
How does COVID-19 affect my online orders and store purchases?
We believe that sticking together is key. For this reason, we are working hard to offer you the best possible service at this moment. Here are some of the measures we are putting into practice:
Where is my order?
Remember you can query the status of your order at any time in My purchases in My account section. If you are not registered, you will have to enter your e-mail address and order number.
How can I exchange or return an item purchased online?
You have up to 60 days from reception of your order to exchange your item for another size or request a refund.
Can I cancel or change my order?
At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.
I have a promotional or discount code. How do I use it for an online purchase?
When you arrive at the order summary, click on 'Promotion code' and enter your voucher.
What are the delivery types?
Enter your home or work address when making your purchase and we will send the order to the address of your choice.
How long does it take to get a refund from mango?
The refund period may vary between 3 and 12 working days from receipt of the return at the Mango warehouses.
What happens if you order a product that is faulty?
Faulty Products. If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights.
How to cancel a contract with a company?
To cancel a Contract, you must clearly inform us, preferably: 1 In writing (by post or email at the addresses set out below) or by telephone giving us your name, address and order reference; or 2 By completing and submitting our cancellation form.
How long do you have to cancel a contract?
Except in relation to certain Products set out below, you may cancel a Contract at any time before your order is delivered and up to maximum 30 days afterwards, beginning on the day after your order (in its entirety) is delivered to you or, if you opt (where available) to collect it from one of the collection points offered by our courier and that collection point is managed by a third party other than the courier (for example, a local convenience store), the day after it is delivered to that third party.
Can I return Mango orders to the UK?
Orders placed via the iPad at physical stores of Mango may be returned to stores in the United Kingdom, in accordance with section 5.3, or by post to the following address:
Can mangos be exchanged?
Exchange and/or returns conditions. Mango cannot accept exchanges or returns of used or damaged items (except in the case of faulty Products ). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn.
How long do you have to return mango?
If you are not satisfied with an item, you have 60 days after receiving your order to exchange it for any size or request a refund. It’s very simple! 1. Find your nearest Mango Outlet store. Returns can be made at any Mango Outlet store in the country that sells the collection you wish to return.
How long does it take for mango outlet to accept exchanges?
MANGO OUTLET will accept exchanges of unworn and unwashed garments valued at more than 4 GBP within one month of the date of purchase (15 days during the sales period), on presentation of the till receipt at any store where the corresponding collection is available within the country of purchase.
How long does it take to return a package?
Postal return. You have up to 60 days from reception of your order to exchange your item for another size or request a refund by post: 1. Prepare your parcel enclosing the delivery note. Pack the items securely, in the original packaging if possible, and enclose the delivery note.
Can mango be sent by registered mail?
Visit any courier service and send your parcel. Alternatively, and for greater security, send it by registered mail or with acknowledgement of receipt. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
How does COVID-19 affect my online orders?
We believe that sticking together is key. For this reason, we are working hard to offer you the best possible service at this moment. Here are some of the measures we are putting into practice:
Where is my order?
Remember you can query the status of your order at any time in My orders in the My account section. If you are not registered at Mangooutlet.com, you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number.
How can I exchange or return an item purchased online?
You have up to 60 days from reception of your order to exchange your item for another size or request a refund.
Can I cancel or change my order?
At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.
What are the delivery types?
Enter your home or work address when making your purchase and we will send the order to the address of your choice.
How can I pay for my purchases?
Visa, MasterCard, American Express, Discover or Diners. Payments with debit cards will be charged in real time.
I have not received all the items in my order. What should I do?
Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.
