Full Answer
What is Verizon cell phone return policy?
Verizon Wireless Return Policy
- Verizon Wireless Return Policy. As per the return policy, the customer can return or exchange purchased products within 14 days of the purchase.
- Returning Verizon wireless Product. Basically, you can return the Verizon wireless product in two possible ways. ...
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What is the return policy for Verizon?
Verizon Return Policy—The Basics. Here are the explanations of the basic Verizon return policy terms: Return period —You can return or exchange wireless devices and accessories within 14 days of purchase. Return fee —Verizon charges a $50 restocking fee for all returns and exchanges in all states except for Hawaii.
How to cancel Verizon prepaid and get refund?
To return a product and get a shipping label you need to:
- Log in to your Verizon account
- Find you order and select Return Products
- Click on the product you would like to return
- Proceed through the remaining steps to finish the process
- Attach the printed label to the shipping box and send it
How to return Phone Verizon?
- Go to the Verizon Trade-in.
- Enter the Submission ID for your device trade-in request in the Submission ID field. Note: The Submission ID can be found in the email you received after submitting the request.
- Tap Check Status.
- The address where we'll send the envelope to will be displayed. Tap Continue.
Can I return my phone to Verizon after 30 days?
You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line. A $50 restocking fee applies to any return or exchange of a wireless device*.
Can you do returns at Verizon?
You can complete a 30-day return or exchange with Verizon if you purchased from: verizon.com or in the My Verizon app. By phone with Verizon Customer Service. A Verizon store.
How do I return my Verizon phone?
To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Verizon.
How long do you have to return a phone at Verizon?
within 30 daysYou may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line. A $50 restocking fee applies to any return or exchange of a wireless device*.
How long do I have to return a phone?
Return your device at any T-Mobile store within 20 days. A restocking fee will be charged for the return. Bring proof of purchase, such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Can you return a mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
How do I get a refund from Verizon?
Refund of a security deposit Once you've had your Verizon service for 12 months, we'll review your payment history to determine whether you're eligible for a refund. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. The refund will be applied to your credit or debit card.
How can I get out of my Verizon contract?
If you cancel while you are under contract, you may be charged an early termination fee. The early termination fee is prorated, which means that as more time passes, you will pay less to terminate the fee. Early termination fees can cost a maximum of $350 and decrease by $15 per month.
What are some exceptions to the return Exchange Policy Verizon?
Exceptions to the Verizon Return PolicyProductsReturn PolicyGift cardsVerizon doesn't refund gift cards except in states where the law requires soOpened softwareThese products are not eligible for returns. You can only exchange them for the exact same ones at a Verizon Wireless Communications store
Why might I have to send a device to Verizon?
Changed your mind about a purchase during the 30-day return & exchange period.
What are the steps to send in a device?
No matter why you’re sending us a device, you must prepare the device before sending (e.g., backing up content and wiping data).
Can I print a new shipping label online?
If you lost your shipping label, you may be able to print a new one online. Learn more:
How do I track my shipment to Verizon?
You can use the carrier's (e.g., FedEx, UPS, etc.) tracking number to track your shipment.
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You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.
How long does Verizon wireless charge for return?
You may return or exchange wireless devices and accessories purchased from Verizon wireless within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device from a non-Verizon owned retail location (authorized retailer), review that location's return policy ...
How long does it take to get a refund from a credit card?
Purchases made by credit card will be refunded through a credit to your credit card (which may take up to 3 weeks), while purchases made by cash or check will be refunded by check (which may take up to 7 weeks).
Can Verizon Wireless refund a lost return?
Verizon Wireless cannot process any claims, or provide refunds, for lost or missing returns without tracking information. If you have lost your return-shipping label, you can print a new one from My Verizon. FedEx or FedEx SmartPost: Visit fedex.com or call 1.800.GoFedEx (1.800.463.3339)
How long does it take to return a Verizon device?
How to return a device or accessory. You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.
Is there a restocking fee for a returned phone?
There is no restocking fee for returned accessories. Please make sure you have the original device or accessory packaging, shipping carton, and your receipt. Everything has to be in like-new condition, and the original customer receipt must accompany all returns. To be safe, keep a copy of that receipt for your own records.
How to return Verizon phone?
To return your devices to Verizon by mail, follow these steps: Make a copy of the shipping label you got with your order so you can retain it as your proof of shipment in case the package gets lost. Drop off your return to your nearest carrier location. The shipping label contains information about your carrier.
How long does it take to return a Verizon wireless device?
Return period —You can return or exchange wireless devices and accessories within 14 days of purchase. Return fee —Verizon charges a $50 restocking fee for all returns and exchanges in all states except for Hawaii. Exchanges for products that the company shipped to you may require additional compensation for the shipping costs.
How long does it take for Verizon to refund?
The waiting time for refunds depends on the payment method you used for your Verizon purchase: Credit cards —The company will issue a refund that may take up to three weeks to show on your card statement. Cash or check —Verizon will refund you by check. It may take up to seven weeks for you to receive it.
What to do before returning Verizon?
Before making a return to Verizon, you should prepare your devices by: After you’ve wiped out all the sensitive information from the device, you can pack it along with all accessories, instructions, and components you initially got with it.
What to do if Verizon doesn't have a SD card?
Doing a factory reset. Removing any accessories or components you didn’t purchase at Verizon, such as SD cards. After you’ve wiped out all the sensitive information from the device, you can pack it along with all accessories, instructions, and components you initially got with it.
How long does Verizon credit last?
Promotional trade in credits issued over 24 months and will appear in 1-2 bill cycles after receipt of trade at Verizon. Your smartphone purchase must remain active on device payment agreement for 24 months to receive credits. If you cancel service, or if device payment agreement is paid off or transferred, trade in promotional credits will stop.
What happens if you don't have a Verizon wireless card?
If you are a Verizon Wireless customer, payment will be in the form of a credit to your Verizon Wireless account. Account credits will be issued to the account owner. If you are not a Verizon Wireless customer, you will be sent a Verizon Wireless gift card.
What is Verizon Device Trade in Program?
By participating in the Verizon Device Trade–in Program ("Program"), you agree to the following terms & conditions:#N#You represent and agree that you are authorized to trade in your device to Verizon and that you have ownership, title and interest in any device submitted under the Program. By participating, you agree to transfer all ownership, title and interest in the device to Verizon.#N#You agree to delete all personal information and data ("Content") from your device and to retain all accessories such as memory and SIM cards. Refer to the device user guide or the manufacturer's website for Content clearing and memory/SIM card removal instructions.#N#You also agree that any device you submit will not be returned to you, and that any Content cannot be recovered.#N#You agree to accurately represent the make, model and condition of your device in your Program submission, and that its final appraised value may be adjusted if:
Can a device be reset if it is locked?
Your device has been "locked" and can not be reset or activated; Your device does not meet the eligibility requirements for the promotion code entered; or. You return or exchange your device purchased under a promotion for another device not eligible for that promotion.
Can I use a Verizon gift card at a retailer?
Gift cards cannot be used at Verizon Wireless authorized agent/retailer locations. For assistance, call the Verizon Wireless Device Trade-in Program customer support at (800) 416–8894 or click the Chat with us button at the bottom right corner of this page to contact one of our representatives. Connect with us on Messenger.