Full Answer
What is Marc Jacobs'return policy for products?
Fragrances and Marc Jacobs Beauty products may be returned lightly used. All swimwear and underwear purchases are final sale; no returns or exchanges are accepted on these items. For your convenience, any domestic orders placed on marcjacobs.com will receive a prepaid UPS shipping return label with your order.
What happens if my Marc Jacobs product is defective?
Marc Jacobs stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact a customer service representative via our Help Center. Can I return an international order to a store? The stores cannot accept returns for orders placed online. When will my order ship?
Can I cancel or make changes to my Marc Jacobs order?
Unfortunately, once your marcjacobs.com order enters the shipping process, we are unable to cancel or make changes to your order. Our system is designed to process orders immediately. When you receive your order, check your packing slip for our return policies and for the return process.
Does Marc Jacobs offer international shipping?
We currently do not offer international shipping outside of the U.S. on Marc Jacobs Beauty, Fragrance and Bookmarc items. Please visit the Store Locator to find a store near you. Other products, such as items made of exotic materials may be restricted.
Does Marc Jacobs accept returns?
We are happy to accept returns for merchandise purchased on marcjacobs.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, sunglasses case, garment bag, etc), within 30 days of purchase. Fragrances and Marc Jacobs Beauty products may be returned lightly used.
How do I return an item to Marc Jacobs?
The item must be returned directly to the store, returns by post courier are not accepted. This return policy applies in the US only in freestanding Marc Jacobs stores.
How long do Marc Jacobs refunds take?
within 30 daysYou will receive a refund in the same form of payment originally used for the purchase. This will be processed within 30 days of receipt of the returned order. Can I return a gift I received from an international order? At this time, marcjacobs.com does not process exchanges on gift orders.
How do I return an item online?
Knowing how to return clothes online, or any item from an online store, will make your shopping experience easier. Most businesses with an online store have a return policy in place....Read the store's return policy. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
How can you tell if a Marc Jacobs bag is real?
Look for the Interior Brand Name in the Bag Most Marc Jacobs handbags have the Marc Jacobs brand name printed on the inside lining of the handbag. The brand name is accompanied by a “Made in” stamp just below it, indicating where it was made.
Can I wash my Marc Jacobs tote bag?
If you are wanting to maintain your tote bag aesthetic, caring for it and keeping it clean is key. If you have one of the canvas Marc Jacobs totes, you'll want a small bristle brush and either some fabric detergent or fairy up liquid. Mixing it with water, make a soapy solution.
How good is Marc Jacobs?
Marc Jacobs has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers....Ranked Marc Jacobs Product Quality the Highest.Female52 to 5 Years4.51 more row
Where is Marc Jacobs made?
Marc Jacobs bags get manufactured in China. However, the leather used is brought from Italy. The leather used in most of the Marc Jacobs bags is Saffiano leather. This leather is made exquisitely by Italian craftsmen.
Can you wash Marc Jacobs straps?
There are three common materials used in the construction of Marc Jacobs straps: leather, canvas, and fabric. Leather straps can be cleaned with a simple leather cleaner or saddle soap. Marc Jacobs is a designer whose name is associated with high-quality, stylish bag straps.
Are return labels free?
Return labels cost nothing unless they're used Besides wasting paper, including return labels in your packages costs nothing if your customers never use them.
How long do I have to return an item bought online?
When you buy an item online, by law, you have 14 days to return it. And that's 14 days from when it arrives. That's because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision.
How do I return a product?
The 5 steps of a typical in-store product return processStep 1: Verify product returns request. ... Step 2: Create a return request. ... Step 3: Process payment & complete return. ... Step 4: Complete in-store product returns. ... Step 5 (optional): Return item to inventory.
How fast does Marc Jacobs ship?
Most merchandise will ship within 1 to 2 business days after your order is received. Expedited orders must be placed by 1pm EST to be shipped the same day on all business days. Expedited orders placed after 1pm EST will ship the next business day.
What does Completed order status mean?
When an order is marked as Completed, this means that we have processed the order, labeled your package and handed it to the shipping carrier – in other words, the fulfillment part of the order is now complete. Having your order marked as Completed does not mean that your package has arrived.
Who is Marc Jacobs designing for?
Marc Jacobs (born April 9, 1963) is an American fashion designer. He is the head designer for his own fashion label, Marc Jacobs, and formerly Marc by Marc Jacobs, a diffusion line, which was produced for approximately 15 years, before it was discontinued after the 2015 fall/winter collection.
What does Order Status new mean?
New Order: The order has been received and is queued for processing.
How long does it take to return a Marc Jacobs item?
For purchases in Marc Jacobs United States retail stores, the return policy is as follows: Returns will be accepted within 30 days of the date of purchase, with a receipt and in original condition and packaging. The item must be returned directly to the store, returns by post courier are not accepted.
How to contact Marc Jacobs?
If you believe your item is defective or has been damaged en route, please contact a customer service representative at 877-707-6272 or via email at customerservice@marcjacobs.com, available 24 hours a day.
How long is Marc Jacobs warranty?
Marc Jacobs bags and leather goods warranty: Marc Jacobs will provide a one-year warranty from the date of purchase. Your item must have been purchased from an authorized Marc Jacobs Vendor. Exemptions/Exclusions/Disclaimer: Final sale items cannot be repaired or replaced.
How does Marc Jacobs secure their credit card information?
Marc Jacobs uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the Internet.
What is Marc Jacobs?
With Spring 2016, Marc Jacobs is the first designer fashion house offering unique, original fashion and accessories at varying price points. The newly-expanded Marc Jacobs brand brings clarity of voice and aesthetic, reflecting Marc's love for mixing the everyday with the extraordinary.
Does Marc Jacobs warranty wear and tear?
Items that show excessive Wear and Tear are also not eligible for warranty. Proof of purchase is mandatory. If your item was purchased at a Marc Jacobs store or from an authorized retailer: online or offline, please contact the store in which you purchased your item for warranty and aftercare. Watches Warranty.
