How do I obtain a receipt for my Marine Depot order?
If you need assistance obtaining receipts, warranty support, or general order support for your Marine Depot order, please contact BRS Customer Service (support@bulkreefsupply.com). I had a gift card with Marine Depot.
Is Marine Depot still in business?
GOLDEN VALLEY, MN., Aquatic Sales Solutions, LLC (dba Bulk Reef Supply) or “BRS”, the eCommerce leader in saltwater aquarium supplies has acquired California-based Marine Depot. The Marine Depot website will continue to operate fully, including taking customer orders, until July 30, 2021.
What is the difference between BRS and Marine Depot?
BRS is proud to carry forward the Marine Depot commitment to the reefing enthusiast community. BRS features many of the same brands carried by Marine Depot, plus hundreds of additional options. What happened to Marine Depot? Marine Depot has elected to be acquired by BRS. As of July 30th, 2021, Marine Depot will no longer conduct business.
About Bulk Reef Supply
Founded in 2007, BRS set out with a goal to further the reefing community's growth and success by providing hobbyist education and carefully selected products. From their humble beginnings, BRS has grown its business to become a leader in customer service and satisfaction.
Marine Depot FAQ
Marine Depot has elected to be acquired by BRS. As of July 30th, 2021, Marine Depot will no longer conduct business.
The Ins and Outs of the West Marine Return Policy
All items bought at West Marine can be returned within 30 days of purchase for a full refund issued to the original payment method. The store will refund items returned after the 30-day window, too, but only with a West Marine Gift Card.
Returning the Item You Ordered Online
You can return the item you bought online to the store closest to your location, provided that you have proof of purchase. You can provide the following as proof of purchase:
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No longer need what you ordered? Ordered one too many? We've got your back
We're happy to accept returns of new products in their original packaging within 365 days of original purchase for a full refund. Just give us a call or send us an email!
Changed your mind about a product after opening the box and it's still unused? We can help
Hold on to your packaging! If you purchased a product in the last 30 days that's opened but unused, has never seen saltwater and still has all of its original packaging (warranty cards, manuals, accessories, etc.) we can accept your return and offer a refund to your original form of payment minus a small 10% restocking fee.
Manufacturer Defects & Warranties
If your product arrives non-functional due to manufacturer defects, it may be exchanged for the same product within 30 days at no cost to you!
Shipping Damage
In the event an item is damaged in transit, contact us within 3 business days of delivery and we will replace the item free of charge and cover the cost of shipping you the replacement! All damaged product and packaging must be kept, as UPS may need to inspect the package in order to evaluate it.
Open Box Sales
We sell a variety of products at a discount simply because the box was opened due to internal testing or perhaps a fellow reefer changed their mind, a skimmer didn't fit properly, or for a variety of other reasons.
Reward Points & Returns
Reward points earned on the original order will be deducted from the account upon accepting the return. If the Reward Points have already been used the overall refund will have a corresponding deduction.
