Full Answer
Does Herman Miller have a return policy?
Returns must be received in original condition within 30 days of receipt or date of purchase, whichever is later. Shipping and delivery charges are non-refundable. Returns are accepted only at our warehouse, except for accessories, which may be returned to your local store.
Does Herman Miller have free return?
If you're not 100% happy with an item purchased online from the Herman Miller Store, you can return it to us in its original condition within 14 days of delivery for a full refund.
Do you get warranty on used Herman Miller?
The warranty provided by Herman Miller only applies to the original owner. Once you buy it second hand, the warranty is void. It is also rare to find a private seller that is willing to accept returns if you don't like the chair. Not all furniture dealers offer returns and warranties on used chairs but many of them do.
What voids Herman Miller warranty?
Any misuse, abuse, or modification to the original product voids the warranty. Herman Miller does not warrant the performance of the product when used in combination with other than original Herman Miller product.
Should I get Aeron A or B?
While the Aeron B is cut out for most people, people up to a body height of 1,55m and a body weight of max. 60kg should use the Aeron A – like particularly petite women and children. People with a height of max. 1,90m and a weight up to 90 kg feel comfortable in an Aeron B.
Is Embody or Aeron better?
The Embody has a thin high back design while the Aeron has a wide back that is more of a mid-back height. Each chair has soft arms but the Embody's arm adjustments are better suited for a wider range of people while the Aeron arm adjustments are better suited for typing and tasking.
How do I know if my Herman Miller is under warranty?
There should be a label underneath the front edge of the seat, or on the tilt cover. This will have the manufacturing date, as well as the codes we need to process your inquiry. If there is no label, we need the original receipt, or Herman Miller will not approve warranty claims.
How long do Herman Miller chairs last?
A good office chair should be considered a long-term investment — like a home appliance or a car. Aeron is guaranteed to last 12-years but often people keep them much longer.
How can you tell a fake Aeron?
All our classic designs come with a certificate of authenticity. In addition, some have a medallion attached to certify their authenticity. Your product may also have a label attached to it. For a chair, this is often on the underside of the seat.
How good is the Herman Miller warranty?
The Herman Miller Warranty is our promise to you that we stand behind the quality of our products. It recognizes your need for products that can stand up to continuous use. With limited exceptions, our products are covered by a 12-year warranty that includes parts and labor.
How long is Aeron warranty?
a 12 year warrantyThat's good for our customers, and that means it's good for us. The Aeron chair comes with a 12 year warranty from Herman Miller, the first name in home and office design. Obviously, this represents a very serious commitment to the chair on the part of its manufacturer.
Can Aeron chair be repaired?
Aeron Chair Cylinder This usually means that your Aeron gas lift cylinder is worn out and no longer works properly. Many Herman Miller chair owners may think it is time to buy a brand new chair. That is not the case. You can actually repair your Aeron chair by replacing the gas lift cylinder.
What is Steelcase return policy?
You can return products purchased online within 14 days of receiving them. Products must be returned in the same condition as when they were delivered, without damages from unreasonable wear or tear.
Can you cancel Herman Miller order?
Can I cancel or change an order? For made-to-order product, cancelations can be submitted up until your order in is production. For In-stock orders, cancellations can be made up until 1-day prior to shipment. To make any changes we would need to cancel the original order and place a new order for the updated item(s).
Does Herman Miller Embody have headrest?
1:2015:51First Look - Herman Miller Embody Headrest by Atlas ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipImagine if like a fifth of you guys like 10 000 people voiced out we want this headrest. Now i'mMoreImagine if like a fifth of you guys like 10 000 people voiced out we want this headrest. Now i'm pretty sure that would motivate atlas headrest to re-prioritize. Things to bring it out sooner.
How much is the restocking fee for Herman Miller?
Your refund will be reduced by a restocking charge equal to 10% of the total purchase price not to exceed $500 per item. Restocking fee is waived for returns of accessories*, lighting, and Herman Miller branded performance seating.
How long do you have to return a bundle of office supplies?
If you’re dissatisfied with your bundle, you may return it in whole within 30 days of receipt or date of purchase, whichever is later. Standard restocking fees apply. Individual components of customized office bundles can be returned if desired.
How long does it take to get a return from a symlink?
Returns must be received in original condition within 30 days of receipt or date of purchase, whichever is later.
How long does it take for an order to ship after it has been placed?
We can accept cancellation of your order for items that have not yet shipped or are on backorder. In-stock items normally ship within 24–48 hours after an order has been placed. Once an item has shipped, cancellation is not possible. If you order by credit card, your card will be charged as each item is shipped.
What does return reflect?
Returns will reflect original discounts and promotions.
Is shipping tax refunded?
Tax will be refunded in accordance with applicable law. Shipping and delivery fees are not refundable except in cases of manufacturing defects or transit damage. We reserve the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by a customer.
How much is the restocking fee for Herman Miller?
Your refund will be reduced by a restocking charge equal to 10% of the total purchase price not to exceed $500 per item. Restocking fee is waived for returns of accessories*, lighting, and Herman Miller branded performance seating.
How long do you have to return a bundle of office supplies?
If you’re dissatisfied with your bundle, you may return it in whole within 30 days of receipt or date of purchase, whichever is later. Standard restocking fees apply. Individual components of customized office bundles can be returned if desired.
How long does it take to get a return from a symlink?
Returns must be received in original condition within 30 days of receipt or date of purchase, whichever is later.
How long does it take for an order to ship after it has been placed?
We can accept cancellation of your order for items that have not yet shipped or are on backorder. In-stock items normally ship within 24–48 hours after an order has been placed. Once an item has shipped, cancellation is not possible. If you order by credit card, your card will be charged as each item is shipped.
What does return reflect?
Returns will reflect original discounts and promotions.
Is shipping and delivery fee refundable?
Tax will be refunded in accordance with applicable law. Shipping and delivery fees are not refundable except in cases of manufacturing defects or transit damage.
What is the purchaser's responsibility?
12. TAXES. All sales, use, excise, and other applicable taxes (excluding only taxes on the net income of the Company) are the purchaser’s responsibility and will be invoiced to the purchaser. If purchaser claims an exemption from such taxes, it shall be the purchaser’s responsibility to furnish an appropriate exemption certificate to the Company.
Is warranty included in freight claims?
Warranty claims are excluded from freight claims. The Company is not responsible for late trucks due to carrier negligence or damage to products which occurs in transit, in storage, or after delivery, based on FOB distribution terms noted herein.
Can you return a Herman Miller product?
11. RETURNS. Products may not be returned for credit against this invoice unless authorized in writing by Herman Miller, Inc. Such product returns must be made in compliance with applicable programs and accompanied by the return authorization and shipment documentation. Credit will only be issued for product returned according to the terms authorized in the return goods authorization. Purchasers will be responsible for additional freight costs incurred from non-authorized carriers when returning product. Costs associated with packaging the product for return to Herman Miller, Inc. are the responsibility of the purchaser.
Can you change an acknowledged delivery date?
3. CHANGES AND CANCELLATIONS. Purchaser may not change an acknowledged planned delivery date, product quantities or options on an order, as shown on an acknowledgement copy, without the written consent of the Company. The Company’s acknowledgements have planned delivery dates based on the best available manufacturing capacity therefore the planned delivery date cannot be advanced. Approved cancellations, changes and delivery date extensions for the products may be subject to charges as shown on Omni.
Embody Headrest Update Coming Soon!
Hey all, I know some folks have been eagerly awaiting the Embody headrest. I got to do a 2 hourish sit down with Atlas Headrest and asked them a bunch of questions about the Embody headrest, the design, how it'll function, what colors, cost, and update on timing.
Setu Casters
An unofficial community to discuss everything Herman Miller - Inspiring designs to help people do great things.
Official Group Buy
Sorry for taking so long to get this post up, ironing out all the details of the group buy took longer than expected yesterday, but we got it sorted out and I should hopefully have all the information everyone needs in this post.
Potential Group Buy
So drutyper and I were chatting after a recent post of mine about a distributor having some good deals on embodys and aerons. For reference for anyone who didn't see that post, they both were around 1k. Anyways, we came up with the idea of trying to gauge the interest in a group buy to get an even better deal on these chairs.