Our return policy is simple and it is the same for Opened and Unopened packages:
- If, within 60 days of your purchase, you return a product (whether opened or unopened), we will issue a full refund.
- You will not be charged a restocking fee on your return.
- Your return must be accompanied by a Return Authorization (RA) number. ...
Full Answer
How do I contact metagenics customer service?
The online contact form is for general product and company information. Metagenics Customer Service experts can be reached at 800.692.9400.
Is metagenics'personal information accurate and complete?
Metagenics will endeavour to ensure that your personal information is accurate, up-to-date and complete. You are entitled to request access to and correction of your personal information held by Metagenics if you believe it to be out of date or incorrect. Simply contact Metagenics' Privacy Officer as set out in section 12 below.
Which metagenics products are practitioner-only?
Metagenics, UltraBalance, Innovative Therapies and Classic TCM are practitioner-only ranges of products that can only be: supplied to a healthcare practitioner’s patients in a consultation situation or through the Metagenics Online Patient Order System under practitioner oversight. 7.
What happens if metagenics refuses to access or correct my information?
If Metagenics refuses your request to access or correct your personal information, it will provide you with written reasons for its refusal.
What does Metagenics value?
WHEREAS, Metagenics values its customers and desires to avoid any and all misunderstandings between them and itself regarding the terms and obligations of orders by its customers; and WHEREAS, specific acknowledgement of agreement to these terms and obligations should eliminate potential future problems in this regard.
How long does Metagenics have to inspect for patent defects?
Metagenics may also cancel any order at any time before partial completion is made by Vendor. Seventy-two (72) hours shall be a reasonable time to inspect for patent defects. Latent defects shall be determined after reasonable time for inspection and testing. Privacy.
Does the undersigned personally guarantee the full performance and compliance by the applicant of all terms and conditions of this credit agreement?
For further consideration, the undersigned personally guarantees the full performance and compliance by the applicant of all terms and conditions of this credit agreement. In addition, the undersigned also personally guarantees to pay any indebtedness owed to Metagenics, Inc. that may occur as a result of unpaid invoices.
Does Metagenics accept a check?
Metagenics, Inc. will also accept a Company Check for COD orders, provided favorable credit information is obtained
Can Metagenics cancel an order?
Goods rejected by Metagenics shall be held, transported, or stored at Vendor's expense which shall be promptly reimbursed by Vendor. Metagenics may cancel the remainder of any order after a partial nonconforming shipment has been received.
What happens if you violate Metagenics policy?
If a Customer fails to bring the Customer’s website into compliance , Metagenics may de-activate the Customer’s account, and the Customer will no longer be able to purchase Metagenics products. In addition, the Customer will be required to immediately cease all use of Metagenics’ trademarks and copyrighted materials on the Customer's website and on the Internet.
What is MAP policy?
(”Metagenics”) applies to all of Metagenics’ practitioner-Customers selling its professional lines of products with the Metagenics logo or name on the label (excluding its Bariatric Advantage line) to end-users who are patients of the practitioner-Customer. The MAP Policy is for practitioner-Customers and requires such practitioner-Customers to advertise such products at or above the Minimum Advertised Price, as noted on the “Practitioner-Patient Price List”.
Does Metagenics have a waiver of trademarks?
Any failure or delay by Metagenics in enforcing any provisions of this Policy or any of Metagenics rights with respect to any of the trademarks shall in no way be considered a waiver of such provisions or rights and shall not prevent Metagenics from enforcing the same or other provisions or rights at a later date.
Is Metagenics a private label?
Private label and custom-formula products may not be associated with Metagenics’ trademarks. Private label products that use Metagenics trademarks may not be sold on third-party websites (such as Amazon.com, eBay, and similar sites).
Is Metagenics a copyright company?
All content included on Metagenics’ websites, including text, graphics, images, video clips, and audio clips, is the property of, or is licensed by, Metagenics and is protected by U.S. and international copyright laws.
Is Metagenics a trademark?
Customers who choose to use Metagenics trademarks on their websites must do so in a manner that prevents the trademarks from being searchable or “crawled,” so as to prevent the website or webpage from appearing in search engine results. The trademarks are solely and exclusively the property of Metagenics.
Can Metagenics be used on Facebook?
Metagenics trademarks may be used on social media websites (such as Facebook, Twitter, and similar sites), as long as usage complies with all other aspects of this Policy. Customers may not use Metagenics trademarks to purchase online advertising or as key words for paid advertising purposes.
How to contact Metagenics about privacy?
If you have any questions or comments about this privacy policy or need to access this privacy policy in an alternative format due to having a disability, please contact PrivacyOffice@metagenics.com and toll free at 800-692-9400.
How much does it cost to refrigerate probiotics?
Orders containing 11 or fewer bottles of probiotics will be charged a fee of $3.50 for refrigeration. When 12 or more bottles of probiotics are purchased, the refrigeration fee is waived. Please note that communication from Metagenics may occasionally end up in your spam or junk folder.
What is suggested retail pricing?
(“Metagenics”) applies to all of Metagenics’ Customers selling its professional lines of products with the Metagenics logo or name on the label to end-users outside of a direct practitioner-patient relationship and requires such Customers to sell such products at or above the SRP as noted in the “Customer-Non-Patient Price List”. Any advertisements, discounts, rewards programs, coupons, special offers, sales, promotions, or price reductions resulting in a price below SRP must explicitly state, “Not valid on Metagenics’ products” and products must check-out at SRP or higher.
When does same day shipping start?
Same day shipping: Products in stock on orders placed prior to 3:00 PM on a business day generally ship the same day. Orders placed after 3:00 PM may ship the following business day.
Can Metagenics products be re-sold?
Metagenics products may not be re-sold or re-distributed by a Customer to affiliates or business partner of the Customer without Metagenics’ knowledge and prior written consent, which may be withheld in Metagenics’ sole discretion.
Does Metagenics sell to customers?
Metagenics reserves the right to not sell or supply its products to Customers, practitioner-Customers and Distributors who are not in compliance with Metagenics’ Internet Policies or who are selling or supplying Metagenics products to individuals or entities that are not in compliance with Metagenics’ Internet Policies.
Is SRP valid on Metagenics?
Any advertisements, discounts, rewards programs, coupons, special offers, sales, promotions, or price reductions resulting in a price below SRP must explicitly state, “Not valid on Metagenics’ products” and products must check-out at SRP or higher.
How does metagenics use personal information?
Metagenics will use personal information for the primary purposes for which it is collected or for other related purposes as permitted by law including but not limited to the following purposes, where applicable:
Why do we use cookies on Metagenics?
Metagenics' website (s) use cookies to allow us to identify regular visitors and collect information about your usage of our website (s) (eg. your webpage viewing preferences). This enables us to provide a better and more relevant website service to you each time you revisit specific webpages.
Does Metagenics have control over cookies?
Metagenics does not have any control over, and therefore will not be responsible for, the content of the cookies created by third party plug-ins, the use made of any data collected by third party plug-ins, or the security of that data.
Does Metagenics collect credit information?
Collection of information. Metagenics may collect personal information ( including credit information and credit eligibility information) about healthcare professionals (e.g. naturopaths, pharmacists etc.), customers or members of the public: when an order is placed for our products;
Does Metagenics use de-identified information?
Metagenics will use de -identified information within its business where possible. De-identified information may be used to comply with and satisfy Metagenics' legislative and corporate reporting obligations, in which latter case the de-identified information will be sent to our related entities in the US. 5. Cookies.
Does Metagenics have a credit report?
Metagenics reserves the right to amend this Privacy and Credit Reporting Policy at any time. Visitors to Metagenics' website (s), healthcare practitioners, patients and consumers of Metagenics' products and services are responsible for carefully reading this policy on a regular basis to inform themselves of any amendments that may have been made. You acknowledge and agree that the amended Privacy and Credit Reporting Policy will apply between all relevant parties whether or not Metagenics has given you specific notice of any such change.
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