See more
What is Metro by T-Mobile return policy?
MetroPROMISE® Return Policy If you're not 100% satisfied with a purchase, we offer a money-back guarantee with our MetroPROMISE®. The product must be returned by mail within 30 days if it was bought online, or returned in store within fourteen days if it was purchased in store.
Can I return a phone to Metro if I dont like it?
Metro by T‑Mobile will gladly assist with your Return. Return a Device or accessory (“Device”) within 14 days of the purchase date of the original Device or within 60 days of the purchase date of a T‑Mobile 5G Gateway.
Does Metro allow returns?
Any product can be exchanged / returned within 14 days from the date of purchase (including the date of purchase) at the store from where it was purchased. Please note: Produce your METRO membership card along with relevant original invoice at the time of return.
How long do you have to return a phone to T-Mobile?
within 14 daysReturn your device at any T-Mobile store within 14 days. A restocking fee will be charged for the return. Bring proof of purchase such as an emailed or printed receipt.
Can you return a mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Can I change my contract phone if I don't like it?
You simply don't want that phone or contract anymore. There's no problem; the device isn't broken, the contract fits your needs, everything is fine except that you have changed your mind (the returns process for defective merchandise or inappropriate contracts is different).
Does T-Mobile charge a restocking fee?
You may be required to pay a restocking fee based on the Device Full Retail Price (“FRP”) as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300. Prepaid services, e-coupons, and gift cards are non-refundable.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can you return a phone upgrade?
Typically, if you return or exchange a phone that you received through an upgrade within 30 days of the upgrade, you can receive an equipment discount for a replacement phone.
How much is a restocking fee?
15% to 20%According to Consumer Reports, restocking fees typically represent 15% to 20% of the item's original purchase price. However, some companies may charge more or less depending upon individual policies.
Can I return my iPhone after 14 days?
Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
What is the restocking fee?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can you return a phone upgrade?
Typically, if you return or exchange a phone that you received through an upgrade within 30 days of the upgrade, you can receive an equipment discount for a replacement phone.
What is MetroPCS upgrade policy?
Eligibility For A MetroPCS Upgrade This program is available for current and new customers. You will get an upgrade after every 90 days or up to thrice a year. The phone must be compatible with MetroPCS. You must spend $25 to activate the program and $10 to purchase a new SIM card.
Do MetroPCS phones have warranty?
All phones came with one year of warranty, regardless of insurance. They cover mechanical failures not attributed to customer fault. You can do warranty in any store that offer warranty services, not all offers them. Check the store locator on metropcs.com, stores that offer warranty are clearly marked.
What is the agreement between you and us?
The Agreement is the entire agreement between you and us regarding the rights you have with respect to your Service, except as provided by law, and you cannot rely on any other documents or statements by any sales or service representatives or other agents. The original version of the Agreement is in English.
What does it mean when you don't accept T&Cs?
When you accept, you're telling us that you are of legal age (which means you are either legally emancipated, or have reached the age of majority as defined in your jurisdiction) and that you are able to enter into a contract.
When will Metro by T-Mobile be effective?
Metro by T-Mobile Terms and Conditions of Service. Effective as of March 1, 2021. Thanks for choosing Metro by T-Mobile. Please read these Terms & Conditions of Service (“T&Cs”), which contain important information about your relationship with us, including mandatory arbitration of disputes between us, instead of class actions or jury trials.
Is Metro by T Mobile a warranty?
Except for any written warrant y that may be provided with a Metro by T-Mobile Device you purchase from us, and to the extent permitted by law, the Services and Devices are provided on an “as is” and “with all faults” basis and without warranties of any kind.
Can you tether a device to a non-harmful device?
Unless explicitly permitted by your Rate Plan or Data Plan, you are not permitted to use your Device or the Services in a way that we determine:
Return to a T-Mobile store
You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.
Return through the mail
To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call instead.
Your choice of FREE 5G phones
Upgrading to 5G has never been easier. Choose one of the latest 5G phones from top brands like Samsung and motorola when you switch and trade in any eligible device.
T-Mobile MONEY does more for your wallet
Take your money further with no overdraft fees, no account fees, and 55K+ no-fee ATMs. Sign up in minutes—no credit check required.*