Full Answer
How do I return Metro Metro by T-Mobile?
Metro by T‑Mobile stores will gladly assist with your return. Return a device or accessory within 14 days of the purchase date of the original device. Return the device with your receipt, in its package, with all contents undamaged and in good working condition, with no material alterations to the device’s hardware or software.
What is T-Mobile's return policy?
T-Mobile retail location T-Mobile will gladly assist you with your Returns. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
What is MetroPCS return policy for phones?
Return Policy is for new account activations only with phones purchased on metroPCS.com. Phone upgrades are non-refundable. Application download fees, funds in MetroConnect and monthly service fees are non-refundable. What are the rules for returns of phones purchased in stores? We want you to be happy with your mobile phone.
What is the warranty for Metro by T-Mobile?
*Disclaimer Of Warranties. Except for any written warranty that may be provided with a Metro by T-Mobile Device you purchase from us, and to the extent permitted by law, the Services and Devices are provided on an “as is” and “with all faults” basis and without warranties of any kind.
What is Metro by T-Mobile return policy?
MetroPROMISE® Return Policy If you're not 100% satisfied with a purchase, we offer a money-back guarantee with our MetroPROMISE®. The product must be returned by mail within 30 days if it was bought online, or returned in store within fourteen days if it was purchased in store.
Can I return a phone to Metro if I dont like it?
Metro by T‑Mobile will gladly assist with your Return. Return a Device or accessory (“Device”) within 14 days of the purchase date of the original Device or within 60 days of the purchase date of a T‑Mobile 5G Gateway.
Does Metro allow returns?
Any product can be exchanged / returned within 14 days from the date of purchase (including the date of purchase) at the store from where it was purchased. Please note: Produce your METRO membership card along with relevant original invoice at the time of return.
How long do you have to return a phone to T-Mobile?
within 14 daysReturn your device at any T-Mobile store within 14 days. A restocking fee will be charged for the return. Bring proof of purchase such as an emailed or printed receipt.
Can you return a mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Can I change my contract phone if I don't like it?
You simply don't want that phone or contract anymore. There's no problem; the device isn't broken, the contract fits your needs, everything is fine except that you have changed your mind (the returns process for defective merchandise or inappropriate contracts is different).
Does T-Mobile charge a restocking fee?
You may be required to pay a restocking fee based on the Device Full Retail Price (“FRP”) as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300. Prepaid services, e-coupons, and gift cards are non-refundable.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can you return a phone upgrade?
Typically, if you return or exchange a phone that you received through an upgrade within 30 days of the upgrade, you can receive an equipment discount for a replacement phone.
How much is a restocking fee?
15% to 20%According to Consumer Reports, restocking fees typically represent 15% to 20% of the item's original purchase price. However, some companies may charge more or less depending upon individual policies.
Can I return my iPhone after 14 days?
Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
What is the restocking fee?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can you return a phone upgrade?
Typically, if you return or exchange a phone that you received through an upgrade within 30 days of the upgrade, you can receive an equipment discount for a replacement phone.
What is MetroPCS upgrade policy?
Eligibility For A MetroPCS Upgrade This program is available for current and new customers. You will get an upgrade after every 90 days or up to thrice a year. The phone must be compatible with MetroPCS. You must spend $25 to activate the program and $10 to purchase a new SIM card.
Do MetroPCS phones have warranty?
All phones came with one year of warranty, regardless of insurance. They cover mechanical failures not attributed to customer fault. You can do warranty in any store that offer warranty services, not all offers them. Check the store locator on metropcs.com, stores that offer warranty are clearly marked.
When will Metro by T-Mobile be effective?
Metro by T-Mobile Terms and Conditions of Service. Effective as of March 1, 2021. Thanks for choosing Metro by T-Mobile. Please read these Terms & Conditions of Service (“T&Cs”), which contain important information about your relationship with us, including mandatory arbitration of disputes between us, instead of class actions or jury trials.
What does it mean when you don't accept T&Cs?
When you accept, you're telling us that you are of legal age (which means you are either legally emancipated, or have reached the age of majority as defined in your jurisdiction) and that you are able to enter into a contract.
Is Metro by T Mobile a warranty?
Except for any written warrant y that may be provided with a Metro by T-Mobile Device you purchase from us, and to the extent permitted by law, the Services and Devices are provided on an “as is” and “with all faults” basis and without warranties of any kind.
How long do you have to return a phone?
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
Do you have to return a device with a promotional offer?
The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.
Does T Mobile cover shipping in the original box?
Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.
