To return merchandise, please follow these simple steps:
- Contact our Customer Service Team (customerservice@mizmooz.ca) for a Return Authorization
- Complete the Return Form and include it, as well as the "Packing List" (both documents sent with your order) in the original shipping container.
- Once approved, you will be asked to mail the product via Canada Post with a tracking number. ...
Full Answer
Do Miz Mooz run small?
As for size--Miz Mooz boots run larger than their shoes.
Who owns Miz Mooz?
At Imelda's Shoes, Miz Mooz was one of the top five selling labels this spring, according to owner and buyer Pamela Coven. “The brand is the perfect combination of fashion and comfort.
Something's not quite right, can I return my order?
Sure! As long as it meets the above criteria, an order can be returned (subject to a restocking fee of $5.00 per pair). All returns must be authorized by MizMooz.ca and be returned with a Return Authorization number provided by MizMooz.ca. Items sent back without proper authorization will be returned at the customer’s expense.
I purchased my shoes on sale. Can I return them for a refund?
Sale Items may be returned, provided they meet the criteria outlined above. Refunds (exclusive of the $5-per-pair restocking fee) will be provided in the form of Store Credit.
My order was successfully returned, now where's my refund?
Refunds will be processed, less any applicable fees, in 1-2 weeks of the return arriving to Miz Mooz. Original shipping costs, if any, will not be refunded under any circumstances.
Can I exchange my order for something else?
Miz Mooz does not offer exchanges. If you would like to replace your purchase with something else, simply place a new order for the desired items, and return your original purchase, provided it complies with the details above.
I think something's wrong with the pair I recieved!
Authorizations will be granted on shoes acknowledged to be defective within 60 days from the date of delivery. If you feel you have received defective merchandise, please Get In Touch with a member of our Customer Service Team (customerservice@mizmooz.ca).
Oops, I missed my order or entered the wrong address, and my order was returned to sender. Now what?
Packages that are refused by the recipient or are undeliverable due to failure to receive on the recipient's part or incorrectly entered address information will be treated as a return when received by MizMooz.ca, and the customer will be responsible for all associated shipping fees.
Delivery and Return Policy
During this holiday season, returns of purchases made on MizMooz.ca from November 1, 2021 through December 25, 2021 will be accepted for store credit through January 31, 2022.
Return Policy
We want you to be 100% happy with your purchase but if you’re not, see below for return procedures.
I want to buy some shoes! How do I make a purchase?
Of course you do! To make a purchase from miz-mooz.com, you may browse the site to see what’s new, shop by category; or if you know the style you’re looking for, enter it into the search box.
Do I need to have an account to make a purchase?
No, an account is not required to make a purchase from miz-mooz.com, but why not register and enjoy these great perks?
I have an account, but forgot my password
No problem! Simply click the box that says “I forgot my password” on the login page and you will receive a link by email to reset your password.
How do I use my reward points?
When you have earned at least 1,000 points, you will be able to trade them in for a coupon code for a dollar amount discount! Sign in to your account and navigate to your rewards dashboard.
Can I change my order after it is placed?
Once your order has been placed, it cannot be changed or canceled. If you have additional concerns about an order you just placed, please email support@miz-mooz.com for further assistance.
What are pre-orders?
Occasionally we get so excited about new styles we put them up on miz-mooz.com before they are available to ship. You can purchase these styles in advance of the listed ship date to reserve your size and be the first on the block to have the new goods! Please note:
Do you ship outside the US?
Yes! Please see our International Orders page for additional information.
Do international orders have a return label?
International orders will not include a return label and the customer will be responsible for all return shipping fees. Freight, taxes, customs, tariffs, excises and other fees will not be refunded.
Does Miz Mooz offer free shipping?
Miz Mooz is happy to offer free economy shipping on orders over $99. If your order is less than $99, or if you would prefer an alternate ship method, please see the options to the lower 48 US states below.
