How do I return a Reolink?
How to Return & Refund Reolink ProductsContact Reolink for request and authorization. Send an email to support@reolink.com with the below information: ... Get the return address and RMA No. ... Prepare your package for return. ... Ship your package and update the tracking information. ... Get a refund after the package is received.
Can I trust Reolink?
With an intuitive app, plenty of customization options, reasonable prices, and reliable equipment – all very crucial factors – we think that overall, Reolink is a great option to consider for home security.
Why won't my Reolink camera connect?
Click Add Device->Scan in LAN to see whether the camera shows up. For the mobile app, please check whether it has a firewall or APN settings, and disable the APN to add again. If still fail to add, please try to reboot this camera and your home router network or hard reset this camera and set up from factory status.
How do I contact Reolink?
If you are interested in Reolink products and want samples to get more information about our products or services, please contact us at pr#reolink.com (replace # with @).
Is Reolink a Chinese company?
Yes, Reolink is a Chinese company.
Is Reolink hackable?
Reolink security IP cameras feature advanced encryption, like the SSL encryption, WPA2, and AES encryption, making sure the live surveillance streams unable to be accessed by hackers.
Why did my Reolink camera stop working?
For other Reolink PoE camera models, please make sure that the PoE injector/switch is 802.3af compliant (48V) and supports active mode. Please use another Ethernet cable and try a different port on the POE NVR/injector/switch. If the problem persists, please power the camera via DC adapter to see if it works.
Why does my Reolink keep going offline?
Offline: the camera might be powered off or disconnect from the network. Invalid password: the password of the camera might be changed into another one. Or the one you entered for the camera into the menu of the NVR is wrong.
Why does my Reolink connection keep failing?
Check whether your computer has been connected to Internet successfully. Check if the computer's firewall has been configured properly. If you haven't set the VPN, please also close the VPN on your computer. Refer to How to Allow Reolink Client Pass Through the Firewall on your PC.
Where is Reolink based?
Where is Reolink.com 's headquarters? Reolink.com is located in Wan Chai, Hong Kong Island, Hong Kong .
Does Reolink have a doorbell?
Reolink Video Doorbell supports both 2.4 GHz and 5 GHz WiFi connection, stable network connection guaranteed. You can place it anywhere within the WiFi range. The doorbell can alert you only when a person is detected, ignoring trivial non-human passers-by.
What is Reolink Super password?
Reolink default username is admin and the default password is blank(no password). If you forget the password, you may choose to reset your device. Note: For Reolink NVRs, you may press the reset button or use super-password to reset the admin password to default.
Where does Reolink ship from?
Reolink has local warehouses stationed in the United States, Canada, United Kingdom, Germany, and Australia....Orders placed on Reolink official website can be shipped to the following countries and regions:Shipping AreaNorth AmericaShipping ToMexicoShipping FromHong KongEstimated Delivery Time15-20 Business Days13 more columns•May 7, 2022
Which is better Reolink or Lorex?
Overall, we'd recommend Lorex over Reolink thanks to its better prices, video quality, and smart platform integrations. However, if you want a wireless camera or two-way audio, go with the Argus PT.
Where is Reolink based?
Where is Reolink.com 's headquarters? Reolink.com is located in Wan Chai, Hong Kong Island, Hong Kong .
Is Reolink same as hikvision?
While Hikvision supports ONVIF and RTSP on all their IP cameras, Reolink is a real mix. The RLC-410 does support both protocols but the B400 model doesn't. ONVIF ensures that your camera will work with standards-compliant gear from other manufacturers.
What is a returned product on Reolink?
1. The returned product is returned to Reolink for repair or replacement under the Reolink’s limited warranty and within the warranty period (2- year warranty); 2. The returned product is found to be defective and non-repairable by the certified Reolink RMA technicians; 3.
How long does it take to get a refund from Reolink?
If the product is defective (non-manmade) when you receive it, within 30 days of delivery, you can return to Reolink and get a full refund or replacement. Reolink are responsible for all shipping fees. Beyond the 30 days but within 1-year warranty, a full refund is not available, but replacement or repair is acceptable.
What happens if you refuse delivery on Reolink?
If you have to refuse delivery after the package is dispatched from Reolink due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund. 1. Return Policy for Products Purchased from Reolink.
How long is a warranty on a new product?
For new products, register your product within 2 years of purchase, and you will receive 6-month extended warranty besides 2-year warranty. For refurbished products, register and you will also get additional 6-month warranty besides 1-year warranty. Warranty starts on your invoice date.
What happens if Reolink does not meet your expectations?
Product: At Reolink, we are committed to our customers’ satisfaction. If the product did not meet your expectations or was defective, you can refer to the following policies to request for a refund, exchange or repairment in terms of your situation.
Can I get a refund for a defective product?
If the product is manmade defective, refund is not available. Within Warranty, replacement or repair is acceptable, but you are responsible for any of the service charge, shipping cost and other fees.
Can you return a Reolink unit after 30 days?
You are responsible for the return-to-Reolink shipping fees and Reolink will bear the freight of new replacements or repaired units. Beyond 1-year but within 2-year warranty, you are responsible for the shipping fees back ...
