What is Mr Porter's return policy?
Repeated returns We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your MR PORTER account or future orders being refused.
What if I don't have a Mr Porter account?
If you don't have a MR PORTER account, you'll need to call our Customer Care Team who will be able to assist you in creating your return.
How do I arrange a collection for my Mr Porter order?
If you placed an order using our MR PORTER Premier service, you will be contacted within 48 hours to arrange a collection. Not registered with us? If you don't have a MR PORTER account, you'll need to call our Customer Care Team who will be able to assist you in creating your return.
How do I contact Mr Porter customer service?
Mr Porter runs a 24/7 customer care number, which caters to customers in 14 languages. You can contact Mr Porter customer service via: Phone: +1 877 535 3677.
Can you return sale items to MR PORTER?
Try your purchase on in the comfort of your own home and let us know straightaway if you'd like a different size or a refund and we'll collect from your home, work or an alternative address. You have 28 days from receiving your order to: Create an exchange or return in your MR PORTER account.
Does Net a Porter have free returns?
To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.
Is MR PORTER a luxury?
A pioneer in luxury menswear e-commerce, MR PORTER was founded in 2011 in London, UK with a curated selection of fewer than 100 brands. These founding brands have since been joined by hundreds more.
Where is MR PORTER located?
A global brand headquartered in London and with offices in New York, Hong Kong and Dubai, we are bonded together by a passion for what we do and a strong community spirit.
Is it easy to return on Net-a-Porter?
If your purchase isn't quite right, you can return or exchange your pre-order within 28 days of receipt. Simply sign in to your account to request a return or contact our Customer Care team for assistance. If for any reason you need to cancel your order, please contact Customer Care who can look into this for you.
Is Net-a-Porter second hand?
You Can Shop Pre-loved Designer Fashion With Net-A-Porter's New Luxury Resale Service.
Is MR PORTER an authorized dealer?
As an authorised retail partner of each and every brand that we sell, MR PORTER is able to offer a guarantee of absolute authenticity.
How do you pronounce net a porter?
0:150:48How to Pronounce Net-a-Porter? (CORRECTLY) - YouTubeYouTubeStart of suggested clipEnd of suggested clipIt net apotei netapote fashion brand net apotei did you get it do you pronounce it any other waysMoreIt net apotei netapote fashion brand net apotei did you get it do you pronounce it any other ways let us know in the comments.
Who created MR PORTER?
Dame Natalie Sara Massenet, DBE (née Rooney; born 13 May 1965) is a British-American fashion entrepreneur and former journalist, who founded the designer fashion portal Net-a-Porter. From 2013 to 2017, she was the chairman of the British Fashion Council....Natalie Massenet.Dame Natalie Massenet DBEAwardsDBE7 more rows
Does MR PORTER use UPS?
Make sure you leave your package open so the contents can be checked. 5. Book a free collection with UPS by calling 1 800 823 7459 and quoting our account number found in your returns email. You can also drop off your purchase at your local UPS store.
Who owns Pret a Porter?
JAB Holding CompanyPret a MangerInside Pret a Manger, Victoria, LondonRevenue£776 Million (2016)Operating income£93 Million (2016)OwnerJAB Holding CompanyNumber of employees12,000 (2018)11 more rows
Why is it called Net-a-Porter?
Even in the face of the sceptics, Natalie knew she had enough support from colleagues and designers to proceed. She chose the name, NET-A-PORTER – a pun on prêt-à-porter, the French for 'ready to wear'. After flicking through a fashion dictionary for inspiration, she initially wanted to call it 'what's new pussycat?'
How does NET-A-PORTER work?
Operating Model For the most part, NET-A-PORTER operates a traditional wholesale model, buying and pushing out merchandise to customers. Since fashion retail is a highly seasonal business, retailers need to take on significant inventory risk and have high working capital requirements.
Does NET-A-PORTER price match?
Net-A-Porter does not offer a price matching guarantee. They do, however, offer sales price adjustments for items that have gone on sale, as well as discounts and coupons. Typically, these price adjustments or price match guarantees are offered to foster confidence in the customer to purchase their goods.
Can you return sale items on Shopbop?
Buyers who purchased their product in the U.S. have 30 days of the receipt date to make the return. If you send the item within 15 days, you won't need to pay for the shipping. For returns over that period—but within the 30-day limit—the company will charge you a $10 fee.
Where does NET-A-PORTER ship to?
NET‑A‑PORTER also champions unparalleled customer service, with express worldwide shipping to more than 170 countries (including same-day delivery to Manhattan, London and Hong Kong SAR, China, plus next-day delivery to the UK, US, Germany, France, Australia and Singapore), signature luxurious packaging, easy returns ...
How long does it take for a refund to show on MR?
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
How to contact DHL for returns?
Review your details and select a convenient day and time for DHL to collect your parcel. Phone. Simply call DHL on +44 (0)844 248 0844 or visit dhl.com to find the telephone number of your nearest DHL branch.
Need help with your return?
Our courier has now changed to UPS. The new UPS return steps are included under 'Returning your purchase'.
Exchanges and Returns
Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.
Returning your purchase
As soon as you’ve decided you’d like to return, let us know. You have 28 days from the date you received your order to follow the below steps:
Receiving a refund
Your refund will be issued back to the original payment method. As your order has been sent to a destination within the EU, all sales taxes will be refunded.
Repeated returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your MR PORTER account or future orders being refused.
Our policy
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the MR PORTER and designer tags attached to them (if applicable). This also includes all packaging, accessories and authenticity cards/dust bags.
Exchanges and Returns
Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.
Returning your purchase
As soon as you’ve decided you’d like to return, let us know. You have 28 days from the date you received your order to follow the below steps:
Receiving a refund
Your refund will be issued back to the original payment method. As your order has been sent to a destination within the EU, all sales taxes will be refunded.
Repeated returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your MR PORTER account or future orders being refused.
Our policy
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the MR PORTER and designer tags attached to them (if applicable). This also includes all packaging, accessories and authenticity cards/dust bags.
Exchanges and Returns
Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.
Returning your purchase
As soon as you’ve decided you’d like to return, let us know. You have 28 days from the date you received your order to follow the below steps:
Receiving a refund
You can choose to receive your refund either as store credit to your MR PORTER account or back to the original payment method. This will not include your initial delivery cost or the customs fee you initially paid, as both are non-refundable.
Repeated returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your MR PORTER account or future orders being refused.
Our policy
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the MR PORTER and designer tags attached to them (if applicable). This also includes all packaging, accessories and authenticity cards/dust bags.
Exchanges and Returns
Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.
Returning your purchase
As soon as you’ve decided you’d like to return, let us know. You have 28 days from the date you received your order to follow the below steps:
Receiving a refund
You can choose to receive your refund either as store credit to your MR PORTER account or back to the original payment method.
Repeated returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your MR PORTER account or future orders being refused.
Our policy
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the MR PORTER and designer tags attached to them (if applicable). This also includes all packaging, accessories and authenticity cards/dust bags.
How long does it take for a MR Porter to adjust the sale price?
MR PORTER will offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your MR PORTER account in the form of store credit.
Is there a discount on MR Porter?
No further discount will be given on Sale items (either before or after they have been purchased), unless otherwise applied at MR PORTER’s discretion. Sale items are subject to availability of stock. The discount on Sale items is non-transferable, non-exchangeable and no cash alternative is offered.
Is MR Porter error free?
MR PORTER does not promise that MR PORTER's Content is accurate or error-free. MR PORTER does not promise that the functional aspects of the site or MR PORTER's Content will be error free or that this site, MR PORTER Content or the server that makes it available are free of viruses or other harmful components.
How long does it take for a refund to show on MR?
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
How to contact DHL to collect a parcel?
Review your details and select a convenient day and time for DHL to collect your parcel. Phone. Simply call DHL on +7 (495) 956 1000 or visit dhl.com to find the telephone number of your nearest DHL branch. Remember to quote our account number found in your returns email. DHL Drop Off.
What is Mr Porter?
About Mr Porter. You’re a hunter of global designer pieces. You’re conscious of your tailor’s name. You are Mr Porter. A luxury website for men, Mr Porter curates some of the finest collections in menswear from globally renowned brands.
How many brands does Mr Porter sell?
Mr Porter sells close to 600 international brands, with new products added twice a week, making it a global retail destination for men’s style. There’s a reason why this e-fashion guru has been featured in popular media outlets such as The New York Times, The Telegraph, British GQ, Esquire, and Insider.
What is Mr Porter's watch?
Mr Porter works with some of the world’s finest watch brands to bring you a wide selection of men’s luxury timepieces, from sleek smartwatches to classic chronographs and everything in between. The Mr Porter watch collection includes:
Where did Mr Porter start?
To know the Mr Porter origin story, we need to trace the beginning of its celebrity sister website Net-a-Porter, founded by fashion journalist Natalie Massenet, who launched it from her flat in Chelsea, London.
How to contact DHL to collect a package?
Review your details and select a convenient day and time for DHL to collect your parcel. Phone: Simply call DHL on 1-855-345-7447 or visit dhl.com to find the telephone number of your nearest DHL branch. Remember to quote our Mr Porter account number found in your returns email.
Exchanges and returns
Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.
Returning your purchase
As soon as you've decided you'd like to exchange or return, you have 28 days from the date you received your order. Please follow the below steps:
Receiving a refund
You can choose to receive your refund either as store credit to your NET‑A‑PORTER account or back to the original payment method.
Repeated returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your NET‑A‑PORTER account or future orders being refused.
Our policy
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the NET‑A‑PORTER and designer tags attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags.
Returning or cancelling a pre-order
If your purchase isn’t quite right, you can return or exchange your pre-order within 28 days of receipt. Simply sign in to your account to request a return or contact our Customer Care team for assistance.
