What happens when I return an item to MyTheresa?
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Mytheresa in case of returns. Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:
How do I exchange my item (s) with MyTheresa?
Here’s are the steps to follow to exchange your item (s) with MyTheresa: First, you must contact MyTheresa’s customer service to make sure they have your item and size to exchange with. You can email MyTheresa at customercare@ mytheresa.com, or call them at 1-888-550-9675.
What can I buy on MyTheresa?
Here you will find an updated list of items that are popular over the week based on fashion cities around the world such as Milan, Paris, and London. Bags, shoes, dresses, coats, boots, and even dresses are all available here to acquire. The most common positive MyTheresa reviews are about:
How do I return my online order?
Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
Do you have to pay for shipping when returning?
SANDY HAUSMAN, BYLINE: Most companies pay for return shipping only if they made a mistake or if a product is defective, but if the customer doesn't like the purchase, he or she foots the bill.
Do you have to pay for shipping when returning on ASOS?
We'll refund what you paid for your order but not the shipping charge. For more information on our Returns Policy, click here.
What is masseys return policy?
Return Policy Customer satisfaction is our #1 priority. If you are not completely satisfied with your purchase, please send your item(s) back to us within 60 days and we'll promptly handle your refund or exchange. Returned items must be in their original, unworn, and new condition.
How do I avoid return shipping charges?
7 Strategies to Reduce the Cost of Return ShippingEncourage In-Store Returns and Drop-Offs. ... Plan Ahead with Return Labels. ... Deliver Parcels On-Time. ... Track Returns. ... Don't Overlook International Customers. ... Take Care of the Environment. ... Avoid the Returns Process Altogether.
Who pays return shipping?
You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. Learn more about what to do if: The seller is paying for return shipping.
Do ASOS returns get resold?
In fact, we resell over 97% of our returns. If they come back in mint condition, they'll go back to our shelves for another customer to order.
Does Zara do free returns?
You can return your order at any Zara store free of charge in the same market/region where you made the purchase. All you have to do is present the items you wish to return together with the sales receipt.
Can you return clothes without tags?
When you return an item without tags, chances are you will have to pay for the return shipping costs. Most retailers are not going to like the fact that the item is coming back without tags. Some will deny the return completely; others will tell you that the return shipping costs are going to be at your own expense.
How do I return to Stoneberry?
How do I return/exchange an item to Stoneberry? If you require further assistance with your return, simply call one of our customer service representatives toll-free at 1-800-704-5480. Customer Service representatives are available 7 days a week from 6am to midnight (CST). You may also contact us online.
What is masseys shoes customer service phone number?
1-866-229-2316Contact Us For Additional Assistance We are available to assist you from 6 a.m. – Midnight CST, 7 days a week. Phone: 1-866-229-2316 or contact us.
Do I have to pay postage to return goods bought online?
The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).
Should I have to pay to return an item?
You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. Some retailers offer free returns labels, so you don't have to pay to return. We recommend you get proof of postage, just in case the retailer later disputes you've returned your goods.
How much does it cost to return a package USPS?
Domestic PricesServicePricesUSPS Retail Ground®From $8.50 at the Post OfficeParcel Return ServiceFrom $3.37 for Commercial PricingGround Return ServiceFrom $7.22 for Commercial PricingMedia Mail®From $3.49 at the Post Office From $2.17 for Commercial Pricing19 more rows
How does return shipping work?
A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction.
How long does it take to return Mytheresa?
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt.
Where to drop off DHL parcel?
Place your item (s) in the original packaging and attach the returns label. For handing over your parcel to DHL, you can either drop your parcel off at a DHL store, (see locator.dhl.com for the one nearest to you), or arrange a pick-up at: mydhl.express.dhl.
How long does it take to return mytheresa?
Independently of your statutory right of revocation, mytheresa.com offers you the following voluntary right of return: All mytheresa.com products can be returned to mytheresa.com within 30 days of receipt of the products.
Do you have to compensate us for loss of value?
You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.
How to create a new Mytheresa account?
You can create a new user account by hovering over "my account" at the top of the Mytheresa homepage. A flyout window will appear. Simply click on the "create an account" button at the bottom of the flyout window. Alternately, you can click on "my account" and a new page will open, in which you can follow the link to "create an account".
How long do you have to cancel a contract of purchase?
1.) You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, a fax, a letter in the mail, or over the phone. We recommend that you use our cancellation form template. After sending us your cancellation form, please return the items within 14 days. 2.)
Where to redeem gift card?
You can redeem your Gift Card or store credit at checkout once you have added your preferred items to the shopping bag. Your code is directly on your Gift Card or in your Gift Card email. Enter this code in the "Gift Card/store credit/promotion code" field at checkout.
Is Mytheresa a trusted store?
In some countries, Mytheresa has even been rewarded a seal of quality from Google for their extreme reliability and first-class service. If you visit our Germany, France or UK site you will notice on the bottom right-hand corner that Mytheresa is a Google Trusted Store.
When is personal data deleted?
The personal data of the data subject is deleted or blocked, as soon as the purpose for which it was stored no longer applies. Storage can also be effected if this was required by the European or national legislators in European Union regulations, laws or other stipulations that the person responsible is subject to.
Can you revoke your consent to the processing of personal data?
The user can revoke his or her consent to the processing of personal data at any time. If the user establishes contact with us via email, he or she can object to the storage of his or her personal data at any time. The conversation cannot be continued in such a case.
How long does it take to return Mytheresa?
This Mytheresa clothing review found that if customers aren’t satisfied with their purchase, they can return their orders within 30 days. Here’s a quick guide into how to complete your Mytheresa return:
How to contact Mytheresa?
For questions unrelated to this Mytheresa clothing review, you can contact the team through: 1 Phone number: + 49 89 127695-101 (Monday to Saturday, 24 hours CET) 2 Customer service: customercare@mytheresa.com 3 Filling out their email form on their website 4 Visiting their physical store in Germany at:
What is Mytheresa fashion?
Mytheresa is a luxury fashion retailer that mainly operates as an e-commerce brand. The company is known for its expansive collection of high end designer brands including Gucci, Balenciaga, Jimmy Choo and many more. With a following of over 1.2 million on Instagram, Mytheresa has gained fame through its fashion forward brand.
Where can I buy Mytheresa stock?
Where to Buy Mytheresa. Customers can easily buy Mytheresa stock from their online website, Mytheresa.com. You’re in luck if you’re in Europe, since the only physical location that this brand has is their boutique in Munich, Germany.
When was Mytheresa founded?
Founded in 2006 by Christoph and Susanne Botschen, Mytheresa opened its doors to the public in Munich. Their operations began as the Mytheresa online store, a website version of the already acclaimed Mytheresa boutique in Germany, with their offices right above the boutique.
How to contact MyTheresa?
You can email MyTheresa at customercare@mytheresa.com, or call them at 1-888-550-9675. Once confirmed your exchange is good with MyTheresa customer service, then get your enclosed exchange and return forms that should have come with your item, and fill out which items you’re returning and why.
How long do you have to cancel a contract of purchase?
If you would like to repeal your contract of purchase, you may choose one of the following two options: 1.) You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, fax, a letter in the mail, or over the phone. We recommend that you use our cancellation form template.
Is Mytherese.com legit?
Overall, MyTherese.com is a legit site that started in 2006 (owned by Neiman Marcus) sells clothes from over 250 authentic luxury brands (Gucci, Dolce & Gabbana, Prada, Burberry, and more). They seem to have reliable 2-day shipping to 140 countries worldwide, but with that said there some negative MyTheresa reviews though (stated below) ...
