Can I return a used core to Napa?
Used cores can be returned at any time provided that the replacement parts were purchased at NAPA Auto Parts and that they are returned to the original NAPA Auto Parts store of purchase in the box you received with the new product and that you provide a copy of your original purchase receipt¹.
Can I return an item purchased on Napa online to a store?
While NAPA AutoCare Centers and Collision Centers can service your vehicle with quality NAPA parts, participating NAPA Auto Parts Stores can accommodate your return requests when provided with your NAPA Online order confirmation / receipt. Items purchased on NAPA Online and shipped to your home can be returned free of charge via UPS.
How do I pick up my package from Napa?
You may want to check with your place of employment to see if they have regular UPS pick-ups. Or, you can call 1-800-PICK-UPS (1-800-742-5877) or visit the UPS Website. Participating NAPA Stores can also process returns and exchanges of NAPA Online ship-to-home purchases. To find a participating store near you, use our Store Locator.
What is Napa's return policy for late deliveries?
No discount, return, or any other form of compensation will be provided to any client for late deliveries or for deliveries on a date other than the one estimated at the time of order. For special order returns, please contact our Support Center at 1-866-GET-NAPA.
What is NAPA Auto return policy?
NAPA Online believes in customer satisfaction. Within 30 days of receipt of items purchased from NAPA Online, customers may choose to return: Any new item in original packaging and condition. Any used core, as long as it is shipped in the box that contained the new product.
Can you return things to Napa without receipt?
To exchange a product, simply bring it to the original NAPA Auto Parts of purchase within 30 days of purchase, in its original condition and packaging, and with your original purchase receipt. Email confirmation of your online reservation does not qualify as a receipt or a proof of purchase.
Does Napa charge a restocking fee?
Restocking Fees In the event of a return that is not the result of an error or defect, a 15% restocking fee will be charged and deducted from your refund amount. Your restocking fee does not include the cost of return shipping.
Can you return car parts?
Returns must meet the following criteria, or your Advance Auto Parts return request will be denied: The item has to be in its original packaging and condition. It has to be unopened and uninstalled. It needs to include all the original materials that go with the product.
Can I return at a different Napa?
Only products purchased at a NAPA Auto Parts store can be exchanged. All other purchases are only eligible for refunds where applicable.
How does NAPA warranty work?
NAPA POWER EQUIPMENT PRODUCTS warrants its products to be free of defects in workmanship and materials for the useful life of the product (the “Warranty”). If a NAPA product fails to comply with the Warranty, NAPA will repair or replace the defective product free of charge.
What is a core in auto parts?
Simply put, the “core” is your old part. Returning cores can save you money on replacement parts. Parts that may have a core price include brake shoes, brake master cylinders, water pumps, starters, alternators, and air conditioning compressors.
Can you return used spark plugs?
Parts that have been opened, unsealed, plugged-in/installed, or "used" in any manner are not returnable, unless there is a valid warranty issue.
Do NAPA parts have a warranty?
LIMITED WARRANTY NAPA® Ironclad will repair or replace, free of charge, any part of the product that is defective in material or workmanship or both. Transportation charges on products submitted for repair or replacement under this warranty will be covered by NAPA® Ironclad.
How long do I have to return Advance Auto Parts?
within 45 daysReturning Online Purchases to an Advance Auto Parts Store Online purchases can be returned to any Advance Auto Parts store within 45 days from the date of purchase. Bring original packaging and your receipt, Order Confirmation email or Merchandise Return Form.
Can I return an opened item to AutoZone?
To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
Can you sell car parts to AutoZone?
'. AutoZone buys car parts such as motor oil, old batteries, gear oil, and oil filters as part of the company's reprocessing program. You will be given a 10$ gift card that you can utilize to buy other car parts.
Can you return parts without a receipt?
Return or exchange of NEW items (original condition and packaging, unopened and uninstalled, including all original materials supplied with the item) without proof of purchase (store receipt or online order number) may be made, at Advance's discretion, in exchange for an Advance Auto Parts Merchandise Card.
Do NAPA parts have a warranty?
LIMITED WARRANTY NAPA® Ironclad will repair or replace, free of charge, any part of the product that is defective in material or workmanship or both. Transportation charges on products submitted for repair or replacement under this warranty will be covered by NAPA® Ironclad.
Does Napa buy back old batteries?
You can drop off your used car battery at participating collection sites, including NAPA Auto Parts stores. NAPA is part of a recycling program that can recycle your entire battery.
How long does it take to exchange a NAPA car?
To exchange a product, simply bring it to the original NAPA Auto Parts store of purchase within 30 days of purchase, in its original condition and packaging, and with your original purchase receipt 1. Only products purchased at a NAPA Auto Parts store can be exchanged.
Is NAPA Auto Parts responsible for shipping delays?
NAPA Auto Parts may not be held responsible for shipping delays of any kind. All delivery dates provided are approximate and in no way constitute a promise of delivery upon said dates. No discount, return, or any other form of compensation will be provided to any client for late deliveries or for deliveries on a date other than the one estimated at the time of order.
Can you return an item without receipt?
Returns, exchanges, or warranties on an item without your original purchase receipt 1 will not be accepted. Defective items are subject to the manufacturer’s warranty. Special application automotive parts, including tuning, performance enhancement, custom-made and/or products cut to length or modified are non-returnable.
Can you return a gift card for a giveaway?
Giveaway items have no warranties, returns or refunds. Gift cards are non-refundable and non-exchangeable. Application automotive parts that have been installed are non-returnable. For safety reasons, parts sealed by a plastic bag will not be accepted if the seal or bag has been opened.
Can you return a personal safety kit?
Personal safety products (respiratory protection, ear protection, fall protection, coveralls, first aid kits) cannot be returned or refunded. Books and shop manuals are non-returnable and non-refundable. Clearance or final sale merchandise cannot be returned and are not eligible for refunds.
COVID-19 Update
The effects of COVID-19 on supply chains and public safety are unpredictable and always changing. Above all, we never want our customers to feel inconvenienced, obligated, or unsafe in order to make a return or exchange.
Return Procedure
To begin the returns process, start by calling 855-392-5646 or email accessories@napaonline.com for detailed instructions and an RGA (Returned Goods Authorization) number. Returns without an accompanying RGA number cannot be accepted.
Return Policies
Many of our products are protected by warranty from their manufacturer. The extent of these warranties and the length of time they cover varies from product to product.
Exchanges
If you wish to exchange your item for something different, the same terms and conditions apply. However, we do waive the 15% restocking fee as a courtesy to you.
Cancellations or Refused Delivery
Cancellations are accepted completely free of charge any time before your order has shipped.
Shipping Damage
In the event that your order arrives with visible damage, refuse the shipment and notify us at accessories@napaonline.com. We'll arrange a replacement to be shipped. Please keep all contents for the shipper to inspect.
Non-Returnable Products
Most often, our customers are highly satisfied with their orders, and we consider returns to be a rare but necessary occurrence. That said, there are items for which we are unable to accept returns for any reason beyond a manufacture defect, or an error on our part. These items include:
What Happens When You Return Your Item?
When the store receives the item, they will evaluate it, and you will get store credit for the amount you paid plus taxes in the following 15 days. Note that NAPA Auto Parts will not refund initial shipping fees.
What Happens if You Want To Exchange the Item?
If you bought the wrong part and want to exchange it for a different one, you can do that within 30 days of your purchase, provided that you have a receipt. You can:
Returning Used Cores and What To Look Out For
You are eligible for core credit if you have paid a core charge and return the previous core unit. You can return used cores at any time as long as the replacement components are:
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Why Do Stores Offer Price Matching?
Major retailers generally offer price match guarantees as a way to bring in more customers. When major chains match their competitors’ prices, customers have no reason to choose one brand over the other, especially if they both sell similar items.
Will NAPA Auto Parts Price Match Amazon?
It all depends on the store and store owner. Some NAPA Auto Parts managers may be willing to price match Amazon but it’s not guaranteed. Since Amazon often offers highly discounted prices, it’s unlikely that a brick-and-mortar NAPA store will match the same price.
Will NAPA Auto Parts Price Match Advance Auto Parts?
NAPA and Advance Auto Parts are two of the biggest competitors in the automotive industry. They both offer low prices, quality parts, and friendly customer service, but is NAPA willing to match Advance Auto’s prices? Again, it all depends on the store.
Will Advance Auto Parts Price Match NAPA Auto?
Interestingly, although NAPA Auto Parts won’t explicitly price match Advance Auto Parts, Advance Auto is 100% willing to price match its competitors. According to Advance Auto Parts’ webpage,
Conclusion
NAPA Auto Parts offers no official price match policy but, based on user reports, individual store owners are generally willing to make small price adjustments. You’re more likely to get a price match on an item sold in a brick-and-mortar store than on Amazon.
What is the law of Quebec?
These Terms of Purchase and all related matters are governed solely by the laws of the Province of Quebec without reference to its conflict of laws provisions, and the federal laws of Canada applicable therein. Any dispute arising from, connected with, or relating to these Terms of Purchase or any related matters will be resolved by the laws of the Province of Quebec, Canada, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those courts.
What provisions of the Terms and Conditions survive termination?
The following provisions of these Terms and Conditions shall survive the expiration or termination of these Terms and Conditions: No Warranties, Exclusion of Liability, Applicable Law and Venue, Severability, Survival, Indemnification, and Complete Agreement.
What happens if a provision of these Terms and Conditions is found to be invalid?
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
What is the exclusion of liability?
Because some jurisdictions do not allow the exclusion or limitation of liability in certain circumstances, the following limitations and exclusions may not apply to you and , in such jurisdictions, liability is limited to the fullest extent permitted by law.
Can UAP assign its rights?
These Terms of Purchase enure to the benefit of UAP and its successors, assigns, and related persons. You may not assign any rights or obligations that you have under these Terms of Purchase. UAP may assign its rights and obligations under these Terms of Purchase without your consent.
Is UAP liable for any loss or damage?
Your use of such websites is at your own risk and UAP and NAPA are not liable to you for any loss or damage you may suffer by your use of such websites. You hereby waive any and all claims you may have against UAP and NAPA regarding our inclusion of such links to third party websites or your use of those websites.
Does UAP endorse websites?
UAP may provide links on this Website, via advertising and otherwise, to other websites that are not under the control of UAP. UAP does not endorse or make any warranty of any type regarding the content contained on such websites or products and services offered therein. Your use of such websites is at your own risk and UAP and NAPA are not liable to you for any loss or damage you may suffer by your use of such websites. You hereby waive any and all claims you may have against UAP and NAPA regarding our inclusion of such links to third party websites or your use of those websites.
How long is the warranty on a Napa battery?
Napa Battery Warranty. The Napa Battery warranty ranges from 18 to 36 months from the date of purchase. The warranty for Napa Legend and Napa Sure Start battery warranty is 18 months. Some Napa automotive batteries have a warranty of 90 days from the date of purchase, while some are under warranty for 36 months.
Why aren't my Napa Legend batteries covered by warranty?
Here are some of the reasons why Napa Legend batteries, or any other Napa automotive batteries for that matter, can’t be covered by the warranty: Batteries were not properly tested or were not tested at all before installation. Discharged batteries. Battery failure due to poor maintenance.
How long do you have to claim a Napa Sure Start battery?
The same condition applies to Napa Sure Start batteries. The period of claiming warranties for all other automotive batteries is within 90 days from the purchase date. As for all 31 commercial batteries and Group 30H batteries, claiming period is within 18 months from the purchase date.
How long does it take to replace a Napa Select battery?
However, there are certain conditions to follow. For instance, you can make a replacement for Napa Select batteries after 24 months from the date you bought them. The same rule applies to Orbital O6 battery parts with serial numbers 9986/75 and 9934/78.
What is warranty statement?
The warranty statement emphasizes that the warranty begins on the battery’s installation date. It offers protection against faults resulting from manufacturing or material defects. If damage results from general wear and tear, this is not covered by the warranty.
What is a Napa battery?
The Napa Power Battery features a flush cover that minimizes the chances of damaging spills to happen. It also prevents the vent plus from becoming loose. It features packing handles to make transportation and installation more convenient and efficient too.
What is the technology used by Napa?
The technology used by Napa to manufacture batteries is of superior quality . Napa also makes sure that they have produced a specific battery for all types of vehicles and specialty equipment. That way, Napa can efficiently address all types of customer needs.
