Can I return Zales online orders in store?
You can return both in-store and online purchases to any Zales or Zales Outlet store. Follow these steps to initiate store return: Bring your item to the store with the original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to you.
Can I get my money back from Zales?
You may return your purchase within 30 days of the purchase(shipped) date. You may exchange jewelry within 60 days and watches within 30 days. Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards and merchandise received via the Jewelry Replacement Plan.
Can I return jewelry to any Zales?
*Purchases made at a Zales or Zales Outlet store MUST be returned to a Zales or Outlet store. These items may NOT be returned by mail to our distribution center.
Can you return an item from online to store?
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
Can you cancel a Zales order?
You can call Zales at (844) 271-2708 toll free number, write an email, fill out a contact form on their website www.zales.com, or write a letter to ZALES.COM, P.O.
Can you return a ring?
Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase. When you decide to return the ring, you should include the original ring documents. You need to include receipts, certificates, maintenance records, appraisals, and ring box with the engagement ring, itself.
Is Zales jewelry legit?
Zales diamonds are low quality and they capitalise on the naivety of buyers and the popularity of their name. Whiteflash, James Allen and Blue Nile all offer large inventories of quality diamonds, complete with high-res imaging/video and diamond certificates.
Can you return a ring after its been resized?
Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.
Can you return Jewellery?
Contact the jeweller straight away and report the problem. If you bought the jewellery locally, visit the jeweller. Take the item, the packaging (if possible) and any proof of purchase with you. If you cannot take the item back to the shop, either phone or write to the trader who will normally ask to inspect the item.
How do I return an online order?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Am I entitled to a refund if I change my mind?
But if you simply change your mind about something you bought in a shop and decide you don't want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
How do I file a complaint with Zales?
You can contact us by calling 1‐800‐311‐5393.
Can you return earrings?
Earrings, make-up and toiletries: these items can't be returned for hygiene reasons and this may be extended to items such as underwear and swimwear.
Can you return jewellery?
Contact the jeweller straight away and report the problem. If you bought the jewellery locally, visit the jeweller. Take the item, the packaging (if possible) and any proof of purchase with you. If you cannot take the item back to the shop, either phone or write to the trader who will normally ask to inspect the item.
Can you return a ring after its been resized?
Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.
How long does it take to return a Zales item?
Zales allows returns within 30 days of shipment or purchase. You can exchange jewellery within 60 days and watches within 30 days. Online purchases can be returned to stores or by mail according to Zales Return Policy, with the original packing slip.
When is the Zales holiday return?
Special Christmas extended policy at Zales set the deadline to January 24, 2021, for items you bought between October 16, 2020 and December 24, 2020.
Can you return Zales items in store?
According to the Zales return policy, you can return items in-store or by mail. It makes sense that In-store items can only be returned in-store. You can send online items back in-store or by mail. Here’s a step-by-step look at how you can return items in-store or by mail.
Is Zales a good return policy?
The good news is, the Zales return policy is a reasonable returns and exchange policy. But if you know the rules before you buy, life will be a lot easier for you when you change your mind. I’ve described the Zales returns and exchange process in steps to make things easier for you.
Does Zales give refunds?
Zales Refund Policy. Zales will give you your money back in the original form of payment. If you’ve made a cash purchase, you’ll get a refund in cash. If you don’t have a receipt and take your item to be returned at the store, Zales will credit the refund to a Gift card even if you made a cash purchase originally.
How long does it take to return a watch?
Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange.
Can you return a purchase at a Zales store?
Purchases made at a Zales or Zales Outlet store MUST be returned to a Zales or Zales Outlet store. These items may NOT be returned by mail to our distribution center.
How to contact Zales Outlet?
Shop your way - in-store, online or with a virtual consultant. We'll make it safe and convenient. Learn More >. Zales Outlet. The Diamond Store. 1-800-311-5393.
What is the phone number to return a watch?
If there is damage to an item upon delivery, call our contact center immediately at 1-800-311-5393 for assistance. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange.
How long does it take to return a watch?
Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipment) date for watches.
Can I return an item to Zales?
If you purchased your item online, you can return your item to any Zales Outlet or Zales store or you may return the item by mail. Online Returns In-Store: The store associate will process your return. Refund will be credited to the same form of payment in your original purchase.
A Rundown of the Zales Return Policy
The Zales return policy cites different deadlines for the return or exchange of jewelry and watches.
Zales Return Policy on Engagement Rings
Engagement rings come under jewelry and have the same return guidelines as other jewelry items. Since the chances of choosing the wrong engagement ring for your significant other are high, and you may end up needing to return or exchange it, Zales offers some general pointers to help buyers avoid any unwelcome scenario:
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