Unfortunately, NAPA requires you to have the original receipt. If you do not have the original receipt, you will not be able to return the NAPA battery under warranty. It is essential to keep your NAPA battery receipt as a result.
Can I return an item purchased on Napa online to a store?
While NAPA AutoCare Centers and Collision Centers can service your vehicle with quality NAPA parts, participating NAPA Auto Parts Stores can accommodate your return requests when provided with your NAPA Online order confirmation / receipt. Items purchased on NAPA Online and shipped to your home can be returned free of charge via UPS.
Can you return a used core to Napa?
Used cores can be returned at any time provided that the replacement parts were purchased at NAPA Auto Parts and that they are returned to the original NAPA Auto Parts store of purchase in the box you received with the new product and that you provide a copy of your original purchase receipt 1.
How do I pick up my package from Napa?
You may want to check with your place of employment to see if they have regular UPS pick-ups. Or, you can call 1-800-PICK-UPS (1-800-742-5877) or visit the UPS Website. Participating NAPA Stores can also process returns and exchanges of NAPA Online ship-to-home purchases. To find a participating store near you, use our Store Locator.
What is Napa's return policy for late deliveries?
No discount, return, or any other form of compensation will be provided to any client for late deliveries or for deliveries on a date other than the one estimated at the time of order. For special order returns, please contact our Support Center at 1-866-GET-NAPA.
Can I return auto parts without receipt?
Products that don't have a receipt or proof of purchase are referred to as “core” items. You may still be able to return core items as long as they pass an inspection. The inspection ensures that the product can be resold. Customers are responsible for all core products sent to the fulfillment center.
Can I return a part to a different NAPA store?
Only products purchased at a NAPA Auto Parts store can be exchanged. All other purchases are only eligible for refunds where applicable.
Can I return a core to any NAPA?
Returning Cores to NAPA Online Used cores can be returned at any time provided the original parts as purchased at NAPA Online and that they are shipped back in the box you received with the original product.
Do NAPA parts have a warranty?
LIMITED WARRANTY NAPA® Ironclad will repair or replace, free of charge, any part of the product that is defective in material or workmanship or both. Transportation charges on products submitted for repair or replacement under this warranty will be covered by NAPA® Ironclad.
Does Napa buy back old batteries?
You can drop off your used car battery at participating collection sites, including NAPA Auto Parts stores. NAPA is part of a recycling program that can recycle your entire battery.
Can you return car parts?
Returns must meet the following criteria, or your Advance Auto Parts return request will be denied: The item has to be in its original packaging and condition. It has to be unopened and uninstalled. It needs to include all the original materials that go with the product.
Do I need a receipt for NAPA battery warranty?
1. Selling Warrantor is to present original NAPA receipt showing when the battery was purchased to the Purchaser at the time of sale.
Does NAPA charge a restocking fee?
Restocking Fees In the event of a return that is not the result of an error or defect, a 15% restocking fee will be charged and deducted from your refund amount. Your restocking fee does not include the cost of return shipping.
Can you return auto parts?
Returns must meet the following criteria, or your Advance Auto Parts return request will be denied: The item has to be in its original packaging and condition. It has to be unopened and uninstalled. It needs to include all the original materials that go with the product.
Does Napa charge a restocking fee?
Restocking Fees In the event of a return that is not the result of an error or defect, a 15% restocking fee will be charged and deducted from your refund amount. Your restocking fee does not include the cost of return shipping.
How does NAPA warranty work?
NAPA POWER EQUIPMENT PRODUCTS warrants its products to be free of defects in workmanship and materials for the useful life of the product (the “Warranty”). If a NAPA product fails to comply with the Warranty, NAPA will repair or replace the defective product free of charge.
How long does it take to exchange a NAPA car?
To exchange a product, simply bring it to the original NAPA Auto Parts store of purchase within 30 days of purchase, in its original condition and packaging, and with your original purchase receipt 1. Only products purchased at a NAPA Auto Parts store can be exchanged.
Can you return a personal safety kit?
Personal safety products (respiratory protection, ear protection, fall protection, coveralls, first aid kits) cannot be returned or refunded. Books and shop manuals are non-returnable and non-refundable. Clearance or final sale merchandise cannot be returned and are not eligible for refunds.
Can you return an item without receipt?
Returns, exchanges, or warranties on an item without your original purchase receipt 1 will not be accepted. Defective items are subject to the manufacturer’s warranty. Special application automotive parts, including tuning, performance enhancement, custom-made and/or products cut to length or modified are non-returnable.
Can you return a gift card for a giveaway?
Giveaway items have no warranties, returns or refunds. Gift cards are non-refundable and non-exchangeable. Application automotive parts that have been installed are non-returnable. For safety reasons, parts sealed by a plastic bag will not be accepted if the seal or bag has been opened.
Is NAPA Auto Parts responsible for shipping delays?
NAPA Auto Parts may not be held responsible for shipping delays of any kind. All delivery dates provided are approximate and in no way constitute a promise of delivery upon said dates. No discount, return, or any other form of compensation will be provided to any client for late deliveries or for deliveries on a date other than the one estimated at the time of order.
COVID-19 Update
The effects of COVID-19 on supply chains and public safety are unpredictable and always changing. Above all, we never want our customers to feel inconvenienced, obligated, or unsafe in order to make a return or exchange.
Return Procedure
To begin the returns process, start by calling 855-392-5646 or email accessories@napaonline.com for detailed instructions and an RGA (Returned Goods Authorization) number. Returns without an accompanying RGA number cannot be accepted.
Return Policies
Many of our products are protected by warranty from their manufacturer. The extent of these warranties and the length of time they cover varies from product to product.
Exchanges
If you wish to exchange your item for something different, the same terms and conditions apply. However, we do waive the 15% restocking fee as a courtesy to you.
Cancellations or Refused Delivery
Cancellations are accepted completely free of charge any time before your order has shipped.
Shipping Damage
In the event that your order arrives with visible damage, refuse the shipment and notify us at accessories@napaonline.com. We'll arrange a replacement to be shipped. Please keep all contents for the shipper to inspect.
Non-Returnable Products
Most often, our customers are highly satisfied with their orders, and we consider returns to be a rare but necessary occurrence. That said, there are items for which we are unable to accept returns for any reason beyond a manufacture defect, or an error on our part. These items include:
What Happens When You Return Your Item?
When the store receives the item, they will evaluate it, and you will get store credit for the amount you paid plus taxes in the following 15 days. Note that NAPA Auto Parts will not refund initial shipping fees.
What Happens if You Want To Exchange the Item?
If you bought the wrong part and want to exchange it for a different one, you can do that within 30 days of your purchase, provided that you have a receipt. You can:
Returning Used Cores and What To Look Out For
You are eligible for core credit if you have paid a core charge and return the previous core unit. You can return used cores at any time as long as the replacement components are:
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Walmart Return Policy Without Receipt Explained
All the restrictions presented in Walmart’s return policy during COVID-19 have been lifted as of March 2021. Walmart’s standard return policy is now in effect, allowing customers to return items within 90 days of purchase.
Can I Return All Items to Walmart Without a Receipt?
No, you can’t. We have listed the product that can be returned only with a receipt in the table below, as well as their return deadlines.
Initiating a Return to a Store if You Misplaced the Receipt
You have two options when it comes to initiating the process for no-receipt returns. You can:
How To Request a No-Receipt Return on Your Own
You will need a Store Returns Receipt to initiate the process. To get this receipt, you have to:
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