- Refunds. Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment.
- Return Exceptions. PUMA does not accept returns on gift cards, customized products and bodywear including face masks. ...
- Returns to PUMA Retail Stores. ...
- Exchanges. ...
- Additional Notes. ...
Full Answer
How do I Return my Puma products?
You may return your PUMA products* in their original, unused condition for a full refund. *Excludes gift cards, bodywear, face masks and customized products. Looking to make a return online? You’re in the right place. Choose one of the instructions below to print your prepaid return label. 1. Navigate to your My Account. 2.
What is Pupuma India's return policy?
PUMA India is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 30 days of your order delivery date. In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab!
What is Puma's return policy for socks?
We do not accept returns of socks, underwear, and water bottles. Whilst it is free to return your goods to PUMA, the original cost of shipping is non-refundable, and we can only offer one free return per order. If you wish to return something else from your order later, this will be at your own expense.
What is Puma's return policy for face masks?
PUMA does not accept returns on gift cards, customized products and bodywear including face masks. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance. You may return items purchased on puma.com to any PUMA store.
How long does it take to get a refund from a custom order?
Does Puma accept returns?
About this website
Does Puma have a return policy?
We are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund. *Excludes gift cards, bodywear, face masks and customized products.
How do I return something to Puma?
Easy free returns Create a returns request within 50 days of the order date and We'll send you a return label. Place your item(s) into the original parcel bag and post it back to PUMA. Once your items have been received, the value of the returned items will be refunded via the original payment method.
Can you return in store purchases online?
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
Does Puma have good customer service?
Puma has a consumer rating of 2.28 stars from 109 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Puma most frequently mention customer service and credit card problems. Puma ranks 106th among Shoes sites.
How long do PUMA refunds take?
Please note your financial institution's return processing timelines before reaching out with any concerns regarding your refund. Returns that are unable to be initiated or processed through ca.puma.com can take 2-4 weeks to process.
How long does PUMA India take to deliver?
How long does delivery take? The orders are normally shipped within 2 working days from the order date. The order will be delivered to the customers within 5 working days from the date of shipment to serviceable locations.
How do I get a refund from online purchases?
File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors. Use our sample letter. You must dispute the error within 60 days of the date your first statement with the error on it was sent to you.
How long do I have to return an item bought online?
When you buy an item online, by law, you have 14 days to return it. And that's 14 days from when it arrives. That's because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision.
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
Is Puma online store legit?
it adds style to my outfit.as we all know that puma is a trusted brand since many years. It has a reasonable prices at a great quality products.
Why does Puma take so long to deliver?
Supply Chain Update: As our supply chain takes every precaution for the health and safety of their staff members and our customers, you may experience longer than expected delivery times.
How long does it take Puma to ship?
Orders can take up to 5 working days to be dispatched from our warehouse. However during sale periods we ask to allow an addition 1-3 working days for orders to be dispatched. Once your order has been dispatched, you will receive an email with tracking information.
How long does PUMA delivery take UK?
3 - 5 working daysThe standard delivery time generally will be 3 - 5 working days. You can get your styles even faster by using express delivery. Express orders placed before 14.00 h will be delivered on the next working day.
Where is my PUMA order?
Order Tracker Need to track your order? Simply follow the link below, enter your Shippit Tracking ID, and click Track Package. Your Shippit Tracking ID will have been sent to you via email when your order was dispatched, and is also available as a direct link on your My Account page.
How do I return a book on AbeBooks?
Enter the AbeBooks purchase order number and click [List Orders] or find the order in your recent received order history. Click [Request a Refund]. Select the return reason and enter your comments for the buyer. Click [Initiate Return/Refund].
Puma Order Tracking – Track and Trace
Puma Order Customer Support Section:-Phone Number: 888-565-PUMA (7862) or 1800 102 7862 Contact Email: customerservice@puma.com Support Timing: MON-SAT : 09:00 – 19:00 & SUN : 10:00 – 17:00 Other Similar Parcels, You may want to track :-
Puma Express Freight Services, Inc. USDOT 2246188 - Atlanta, Georgia ...
Puma Express Freight Services, Inc. is an active operating under USDOT Number 2246188 and MC Number 705510.
Contact Us | PUMA.com Customer Service
Find your local customer support phone number, as well as our other contact details. Let us know what you want to talk about.
Returns of In-Store Purchases
The company refunds credit card payments to the original payment method. The vendor reimburses you with a PUMA Gift Card if you paid via:
Does the PUMA Return Policy Allow Product Exchanges?
Direct product exchanges aren’t possible. You must return the merchandise and place a new order.
Request a Return With DoNotPay
If the PUMA return procedure makes you second-guess your intentions, don’t give up yet. Use DoNotPay—the world’s first robot lawyer—and complete the process in no time. Here’s what you have to do:
Can I Use DoNotPay To Send a Return Request to Any Merchant?
You can file a return request to any seller with DoNotPay’s help. Refer to the table below to decipher the return policies of some well-known retailers and brands:
Wasted Your Money on a Non-Returnable Purchase? There Are Other Methods To Earn It!
Don’t feel down if the item you got isn’t returnable—DoNotPay has many more tricks up its sleeve that will help you earn some money!
DoNotPay Is Always at Your Disposal
Our app’s mission is to take everyday admin and legal tasks off your plate so you don’t have to waste any of your precious time.
Easy free returns
Create a returns request within 50 days of the order date and We’ll send you a return label.
Things To Know
If your order was made more than 50 days ago, contact us for help with returns.
How long does it take to get a refund from a custom order?
Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method.
Does Puma accept returns?
Return Exceptions. PUMA does not accept returns on gift cards, undergarments (not including bras), shoe care, face masks, socks and personalized products. PUMA holds the right to approve or reject and this depends on a case by case basis.
How long does it take for a Puma credit to reflect in your bank account?
Puma Credits- Refunds will be initiated in 24 hours, Credits shall reflect in your registered account within 2 working days .
Does the warranty cover a shoe?
The warranty does not cover damage caused by improper care, misuse, accident or neglect. The warranty does not cover the laces of the shoe. The warranty does not cover induced tears, fading due to detergents etc. The warranty does not cover for products in used condition and has surpassed the warranty period.
How long does it take to get a refund from a custom order?
Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method.
Does Puma accept returns?
Return Exceptions. PUMA does not accept returns on gift cards, undergarments (not including bras), shoe care, face masks, socks and personalized products. PUMA holds the right to approve or reject and this depends on a case by case basis.
Initiating Your Return
- Looking to make a return online? You’re in the right place. Choose one of the instructions below to print your prepaid return label. For My Account Members: 1. Navigate to your My Account. 2. Log in using your My Account username and password. 3. Under Order History, select ‘view’. 4. Selec…
Refunds
- Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount. Returns that have been properly initiated on us.puma.com and shipped from the US, Alaska and Hawaii will begin processing within 24 ho…
Return Exceptions
- PUMA does not accept returns on gift cards, customized products and bodywear including face masks. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.
Returns to Puma Retail Stores
- You may return items purchased on puma.com to any PUMA store. Please bring the original form of payment and a physical or digital copy of the Order Confirmation Email with you so you may be refunded. Purchases made by credit card will be credited back to that original card (including pre-paid gift cards). If you paid with a PUMA Gift Card, Apple Pay, or PayPal, then a PUMA Gift Card …
Exchanges
- We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order. We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping. To initiate a return, please click here. For assistance in placing a new order for a different size or color, please conta…
Additional Notes
- PUMA is not responsible for any returns lost in transit or any additional charges incurred. Unfortunately, we do not offer free returns on orders placed from APO/FPO addresses and US Territories. Orders placed from these addresses should mail their return items to: PUMA Returns Department 19688 Van Ness Avenue Torrance, CA 90501
Free Online Returns
- We are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund. *Excludes gift cards, bodywear, face masks and customized products.
Initiating Your Return
- Looking to make a return online? You’re in the right place. Choose one of the instructions below to print your prepaid return label. For My Account Members: 1. Navigate to your My Account. 2. Log in using your My Account username and password. 3. Under Order History, select ‘view’. 4. Select the order that contains the item(s) you wish to return and click ‘Initiate Return’. NOTE: If your ite…
Refunds
- Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount. Returns that have been properly initiated on ca.puma.com and shipped from Canada will begin processing within 24 hours once the pack…
Return Exceptions
- PUMA does not accept returns on gift cards, customized products and bodywear. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.
Returns to Puma Retail Stores
- You may return items purchased on puma.com to any PUMA store. Please bring the original form of payment and a physical or digital copy of the Order Confirmation Email with you so you may be refunded. Purchases made by credit card will be credited back to that original card (including pre-paid gift cards). If you paid with a PUMA Gift Card, Apple Pay, or PayPal, then a PUMA Gift Card …
Exchanges
- We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order. We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping. To initiate your free return, please contact Customer Service at 1-888-565-PUMA (7862). Our representatives are ava…