See more
Does NETGEAR offer free returns?
NETGEAR itself does not give refunds or offer product upgrades. Refunds come from the place of purchase only. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Proof of purchase is required to get warranty service.
How do I return my NETGEAR router?
Contact our Customer Care team at 1-866-202-8242 for returns. NETGEAR issues refunds after we verify your proof of purchase. Refunds usually take 7-10 business days from the day when you ship your product back to us.
How long is the warranty on NETGEAR routers?
New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support. Refurbished NETGEAR products come with 90 days of warranty and 90 days of complimentary technical support.
How do I cancel my contract with NETGEAR?
You can cancel your NETGEAR Armor subscription by emailing our Customer Care team at customer.service@netgear.com. Include your router's serial number in your email. To turn off NETGEAR Armor without canceling your subscription, see How do I turn NETGEAR Armor on or off using the Nighthawk or Orbi app?.
How do I use NETGEAR RMA?
How do I request a Return Material Authorization (RMA) for my NETGEAR product?Visit the NETGEAR Account Login page.Enter the email and password associated with your MyNETGEAR account. ... Click or tap LOG IN > PRODUCTS > My Registered Products.Select the product that you want to request an RMA for.More items...•
How long do routers last?
about five yearsHow Long Do Routers Really Last? At the current pace of change, the average lifespan for a router is probably about five years. Upgrading every five years ensures that you'll always have the best features and performance without unnecessary side-grades.
Is my NETGEAR under warranty?
If you are unsure whether your NETGEAR product is under warranty, register it, even if you did not purchase it recently. After registering your product, visit the NETGEAR Product Warranty Check and enter the serial number of your product to verify if it is still under warranty.
How does the warranty work?
With a full warranty, a company guarantees to repair or replace a faulty product during the warranty period. If the product is damaged or defective, companies offering a full warranty must repair or replace it within a reasonable time. A limited warranty works similarly, but with greater restrictions.
How can I tell how old my NETGEAR router is?
Re: How old is my router? @Tentler I believe the only way you can find out the exact date of manufacture of your router, is by sending a support ticket to Netgear with your router serial number.
Does NETGEAR charge a monthly fee?
The premium features included with Circle on NETGEAR cost $4.99 USD a month and are billed through your Apple or Google Play Store ID. You can also subscribe to our yearly $49.99 option to save 20% on your subscription.
Do you have to pay for NETGEAR?
A free, 30-day trial subscription is available to customers that want to try NETGEAR Armor. After your 30-day trial ends, you can purchase NETGEAR Armor for $99.99 per year.
Do you have to pay for NETGEAR customer service?
A toll-free number gives you access to expert technicians for troubleshooting, giving set-up support and whatever else you might need help with. Whether it's 91 days after buying your device or 11 and a half months, you'll be enjoying a level of personalized attention that Netgear doesn't offer without an extra fee.
How do I contact NETGEAR?
(888) 638-4327NETGEAR / Customer service
What happens if I reset my NETGEAR router to factory settings?
A factory reset deletes all personalized settings including your user name, password, WiFi network name (SSID), and security settings. A factory reset is necessary when you cannot recover your password.
Do you have to pay for NETGEAR Wi-Fi?
If You do not cancel the trial Service(s) by the end of the trial period, NETGEAR will charge you for the Service(s). Fixed-Term Subscription (paid monthly). If You cancel by the end of the trial period, You will not incur any new charges.
Who owns NETGEAR?
1996 Netgear is formed as a subsidiary of Bay Networks, Inc. 1998 Nortel Networks acquires Netgear.
How does Netgear Gearhead work?
Support for specific computers, peripherals, software, and any other computer-related product are generally described at http://gearhead.netgear.com/products_supported.html .#N#2. A subscription to NETGEAR GearHead for Home Services covers computers designated under Your NETGEAR account. The subscription covers up to three (3) computers in a home, unless You pay for additional computers to be covered under the same subscription. You may request for additional computer support by contacting NETGEAR support at 1-888-939-9092.
What is Netgear Armor?
NETGEAR Armor (powered by Bitdefender) (“Armor”) offers an Internet control software which, when installed on Your networking device (e.g., router, computer, mobile, mobile computer device), intercepts Internet-bound traffic and blocks certain unsafe applications that may attempt to access protected resources on Your device. This may result in applications not starting or behaving properly. You acknowledge that if You grant access to these applications, it may result in data loss or data theft.
How long does a Netgear subscription last?
If Your Armor Subscription Services were bundled with a NETGEAR Product, Your subscription period shall begin on the earlier of 1) the date You activate Your Armor Services, or 2) ninety (90) days from the date You install your Product (e.g., router), and shall last for the length of Your subscription period.
What sections survive termination?
32.1 The following sections will survive any termination or expiration of these Terms and Conditions: Sections 10.4, 10.5, 13, 16.2, 17, 18, 21, 22, 23, 24, 25, 26, 31 and 33.
How much interest does Netgear charge?
You agree NETGEAR may charge interest on all amounts due that remain unpaid for thirty (30) days or more. The monthly interest will equal up to one point five percent (1.5%) of the past due amount or the highest rate allowed by law, whichever is less, until the past due amount and interest is paid.
What is GPL 17.3?
17.3 Open Source Software. Certain components of the software for the Products are subject to the GNU General Public License (“ GPL ”) or other so-called open source licenses (“ Open Source Software ”). Open Source Software may not be subject to the restrictions in Section 16 of these Terms and Conditions.
How to accept the terms and conditions?
1. ACCEPTANCE OF THE TERMS AND CONDITIONS. 1.1 These Terms and Conditions may be accepted by clicking the “I accept” button or checking a checkbox if such button or function is available or present via the user interface for the respective Product.
