You can return your purchase under the NINE WEST Returns Policy if:
- Time: You return the product within 30 days of online delivery;
- Product: You return the product in its original condition, unworn and in the box you received it in.
- Proof: You supply the online order confirmation email as proof of purchase; and
- Return Option: You select an available Return Option for your purchase.
Full Answer
How do I Return my Nine West online purchase?
You can find your nearest Concept Store at: NINE WEST Store Locator. Please return your Outlet Store purchase to your nearest Outlet Store. You can find your nearest Outlet Store at: NINE WEST Store Locator. To return your NINE WEST Online purchase for inspection please Submit A Request and follow the instructions.
Where can I find the nearest Nine West outlet store?
You can find your nearest Outlet Store at: NINE WEST Store Locator. To return your NINE WEST Online purchase for inspection please Submit A Request and follow the instructions.
What is the return policy for items purchased at the store?
Your original receipt is required as proof of purchase. We offer the below return options depending on the item you are returning: FULL PRICE ITEMS: Items purchased at full price (no promotions / discounts applied) are eligible for exchange, gift card or refund to the amount equal to the purchase price of the returned item/s.
Does Nine West charge for returns?
With the exception of mis-shipped goods, damaged goods or lost packages, all returns are subject to a restocking fee of $6.95 per order.
Can you return Nine West shoes in store?
You may return your NineWest.com purchase(s) at an official Nine West retail store or by mail, provided the return is consistent with the return policy above. Exchanges would require that you return your existing item and place a new order with us by phone: 800-999-1877.
Does Nine West ship to Canada?
Shipping rates & policies Receive Free Canadian Standard Shipping on orders of $99 or more.
Do NIne West shoes run small?
They seem to run a half size smaller. Others may not have this issue. They are so attractive but on me, they did run small and I have other NIne West brand shoes to compare them to.
Is the NIne West a real website?
Nine West is a garbage company now They no longer have physical stores, so all purchases and returns have to be done via mail (Happy Returns locations) with a $6.95 restocking fee.
How do you use happy returns?
How it worksGet your QR code. Start your return here, or on the retailer website.Drop off items at a Return Bar. No box, label, or contact required.Share QR code for a contact-free return.
What is DSW return policy?
Exchanges made within 60 days with original sales receipt or shipping invoice will be issued as a credit on the original form of payment. Exchanges made after 60 days will be issued on a merchandise credit for any difference owed. Merchandise received as a gift may be returned or exchanged.
Return Options
Your original receipt is required as proof of purchase. We offer the below return options depending on the item you are returning:
NINE WEST Concept Stores
Please return your Concept Store purchase to your nearest Concept Store. You can find your nearest Concept Store at: NINE WEST Store Locator.
NINE WEST Outlet Stores
Please return your Outlet Store purchase to your nearest Outlet Store.
NINE WEST Online Australian Purchases (AU)
To return your NINE WEST Online purchase for inspection please Submit A Request and follow the instructions.
NINE WEST Online New Zealand Purchases (NZ)
To return your NINE WEST Online NZ purchase for inspection please Submit A Request and follow the instructions.
Cancelling an order
We are unable to cancel any order that has begun the shipping process. Only orders in the status of Processing may be cancelled.
Changing an order
Once an order has been placed, we are unable to edit it for any reason in any way. If you have placed an erroneous order, please if eligible request a cancellation or otherwise return the items for refund.
Shipping rates & policies
Please note all orders ship via UPS and are subject to UPS service levels.
Lost or stolen packages
If your package has been lost after being shipped, and you have been charged for the items, we will assist in finding or promptly replacing your purchase.
Wrong or damaged item (s)
If you have recieved the wrong item (s) or your goods arrived signficantly damaged, please accept our apologies and submit the claim below immediately.
International shipments
We are unable to offer service to Non-US billing addresses, ship-to-addresses, ultimate destinations via forwarders or credit card issuers at this time. Please note that other regions of the world may be serviced by a regional distributor or licensee.
Return instructions & policy
Nine West is happy to offer quick and easy returns for customers of ninewest.com for any reason within 30 days of your actual delivery date (as confirmed by UPS.com) for eligible items.