No Refund Policy Samples
- Kobo — No Refund Policy for Digital Products. Kobo’s terms of sales states that digital products are final sale by default. ...
- Muji — All Sales Final Policy. Muji’s return policy clearly explains the return process and any associated non-refundable fees. ...
- The Time Hotel — Hotel No Refund Policy. ...
- Nova Hair Salon — Refund Policy For Services. ...
What is a no refund policy?
A no refund policy (also referred to as a no refund no return policy) is typically found on a business’s return and refund policy page, which outlines the requirements, costs, and timeframes for customers to return merchandise or services. Similar variations of no refund policies include:
Can a business have a No Return Policy?
The United States does not legally require businesses to have a return and refund policy nor does it prevent them from having a no refund and no return policy. Some states do require that this policy be conspicuous, but that should be the case regardless of where your business is located.
What should be included in a return and refund policy?
Return and refund policy should typically address the following few points: Clearly state if returns, exchanges, and refunds are accepted by a company. The number of days customers have to return or exchange a product. List any products that may be exempt from returns.
How do you write a return policy for a product?
Clearly state if returns, exchanges, and refunds are accepted by a company. The number of days customers have to return or exchange a product. List any products that may be exempt from returns. Outline any other requirements that the customer has to meet to be eligible for a refund.
What to do if a store has a no refund policy?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
What is no return no exchange policy?
This “No Return, No Exchange” policy only refers to those goods which, at the time of the sale, had hidden defects or imperfections. Hence, it cannot be availed of where the defect of the goods was due to the mishandling of the buyer, or in cases of “as-is-where-is” transactions, or in sale of second-hand articles.
Is it legal to have a no return policy?
The United States does not legally require businesses to have a return and refund policy nor does it prevent them from having a no refund and no return policy. Some states do require that this policy be conspicuous, but that should be the case regardless of where your business is located.
Can a company have a no returns policy?
Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).
What is the difference between return and exchange?
If a customer wants a return, they are communicating that the product did not meet their expectations for one reason or another and want a refund. An exchange on the other hand, means that they were satisfied with the quality of the product and the buying experience, but chose the wrong item.
Can shops refuse to give you a refund?
The shop's 'rules' are irrelevant. If goods aren't faulty, you CAN'T return them. Unless the shop's 'rules' allow it, or it was bought online. Online is different, because the Distance Selling Regulations mean you can cancel goods within seven working days, even if you've merely changed your mind.
What is RA 7394 consumer Act of the Philippines?
7394). It came into effect on July 15, 1992. The law anchored on the basic policy of the state to protect the interests of the consumer, promote his general welfare and to establish standards of conduct for business and industry.
Pros and cons of a no refund policy
From a business perspective, there are both advantages and disadvantages to a no refund policy. And it makes more sense in certain contexts than in others (as long as it’s legal).
How to create your own no refund policy
Okay, so you’ve decided a no refund policy makes sense for your business. The first step is determining when and where this policy is in effect. Is it for all purchases or all products? Or are you limiting it to qualifying purchases only? Perishable products, for example, are prime for an all sales final policy.
Enforcing your no refund policy
Once you have the policy written, it’s time to think about the effect it will have on your customers and your business. Consider options like free trials or samples for non-refundable items so customers can still try your offerings risk-free.
No refund policy samples
Need inspiration for your own no refund policy wording? Here are some real-life examples from other businesses. These are great to start with, but remember that each business is unique, so don’t copy anything straightaway.
Moving forward with your no refund policy
At the end of the day, your refund policy needs to make sense for your business and your customers. Remember to balance your bottom line with the needs of the customer. While it may be tempting to cut corners to keep a profit, doing so at the expense of the customer experience will hurt you in the long run.
Is It Legal to Have a No Refund Policy?
In the United States, there is no federal or state law that you must offer refunds. Merchants can set their own policies. But several states do have laws about displaying the refund policy.
Pros of a No Refund Policy
Before we get into the specifics of writing a no refund policy, let's first consider the pros and cons. Is it the right move for your business?
Cons of No Refund Policy
However, there are also just as many cons. Here's how a no refund policy can hurt you.
How a No Refund Policy Works
It is entirely at the merchant's discretion whether to offer refunds. If you do decide to adopt a no return policy, the important thing is that it's displayed correctly. Otherwise, it's not valid.
1. Specify What Is Not Returnable
Are all your products final sale only? Or do you want to apply the no-return policy to specific items only?
2. Clarify the Type of No Refund Policy
There are a few variations of no refund policies. You may want to use different types for different items.
3. Time Limitations and Conditions
If there are items you will allow for returns or exchanges, what are the time limitations?
What is a refund policy?
A refund policy is pretty self-explanatory; it goes over the specific circumstances under which a customer may request a reimbursement of the funds paid for a certain product or service, how to go about requesting such a refund, and the delays that apply.
How long is the refund period for digital products?
Note that this 14-day refund period for digital products does not currently apply to other countries outside the EU and that app purchases are still usually considered final and non-refundable unless there is a valid reason, such as technical problems, for requesting a refund.
Is it illegal to have a sign or no refund policy?
According to Australian Consumer Law, it is illegal to have a sign or no refund policy as consumers have the right to get their money back (or request a replacement) should there be a major problem with something they bought. This applies to both physical and online stores and is to protect Australian consumers that have bought faulty items.
Can you cancel Hotwire bookings?
For that reason, Hotwire specifically mentions that all Hot Rates bookings are final and cannot be canceled, refunded, exchanged, transferred, or changed. This makes sense as otherwise, customers could take advantage of low rates and simply request a refund should they not be satisfied with the hotel assigned to them.
Does the US require a return and refund policy?
United States of America. The United States does not legally require businesses to have a return and refund policy nor does it prevent them from having a no refund and no return policy. Some states do require that this policy be conspicuous, but that should be the case regardless of where your business is located.
Can you get a refund from Ticketmaster?
Ticket sales. Ticketmaster’s United States purchase policy provides for refunds in very limited circumstances only – when an event is canceled or postponed. It also mentions that there are no refunds, returns, or exchanges for digital downloads or hotel/festival packages.
Does Canada have a final sale law?
In Canada, there is no federal law that requires merchants to accept returns or refund requests from consumers, which means that sellers are free to have that type of policy in place but should make sure that customers are aware that it is a “final sale”.
What is a Return and Refund Policy?
What is a return and refund policy? A return and refund policy outlines the conditions under which customers can return or exchange items they have purchased. If you are looking at how to create a return policy, here are some of the basics it should include.
Why Your Business Needs a Return Policy
Why does your business need a return policy? A return policy can save business owners, their employees and their customers (both traditional clientele and online shoppers) plenty of headaches by defining when and how items can be returned or exchanged. A return policy benefits a small business in the following ways:
What to Include in a Return Policy
What should a small business include in its return policy? The precise formula will vary by store, and whether or not the merchant has eCommerce stores or a brick-and-mortar location. When creating a return policy, be sure to answer the following questions:
Return Policy Examples from Big Brands
An effective return policy will inform customers what to expect if they need to exchange merchandise or if the stores offer refunds. The following big brands’ return and refund policies set adequate expectations, which increases customer loyalty. Take a look at these return policy examples from big brands:
Store Return Policy Examples
While every online business and big brand has its own return policy, it’s important for stores to also have their own policies, which can be posted in the store and on its website. The following are examples of return policies for brick-and-mortar stores, posted to the retailers’ websites:
Small Business Return Policy Examples
Small businesses, too, create and post return policies to inspire trust within potential customers and loyalty from existing clientele. The following small businesses have posted effective return policies to their websites:
Store Credit Return Policy Example
Some businesses are known for their outstanding return policies, a feat which inspires customer loyalty and attracts shoppers who know the store will stand by its products. Retailers can add additional flexibility to their return policies by offering store credit.
What is customer friendly return policy?
With a customer-friendly returns policy, you’re well on your way to attracting the 95 percent of customers that will make another purchase if the return experience is positive.
Does Function of Beauty give free refunds?
Function of Beauty offers a “Happy Hair Guarantee”, which will give free refunds within 30 days of when the order was shipped. They use their discretion with returns and reserve the right to refuse a refund. See Function of Beauty’s full policy here.
Is Bean Box a return policy?
Food companies have an added challenge when it comes to creating a return policy, since oftentimes there is no longer a product to return. Bean Box is a subscription service that partners with Seattle’s top independent coffee roasters to curate and deliver high-quality, freshly-roasted coffee to customers.
What is a return and refund policy?
Return and refund policy should typically address the following few points: Clearly state if returns, exchanges, and refunds are accepted by a company. The number of days customers have to return or exchange a product. List any products that may be exempt from returns.
Which stores have a good return policy?
Nordstrom. Nordstrom has a good return policy with an exception of a "case by case" basis which is rather vague. There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. 10. Zappos. With Zappos, you have a whole year to return an unused product.
What does it mean when a company has a money back guarantee?
When you have a money-back guarantee policy you will appear like a trustworthy company in the eyes of your prospects and customers. Since you are willing to give them back their money if they are unhappy with the service or the product, that means that your product/service works well and your company stands behind it.
Why do you have a money back guarantee?
If you have a money-back guarantee policy on display on every product page and checkout page, you will increase your sales and generate more revenue. Besides removing barriers to purchase, a money-back guarantee can also differentiate your business from the competition and put you in that sweet spot in your niche.
Does a clear return and refund policy sell better?
More often than not, the response you have to this question will determine if they buy from you or not. Statistics have shown that when a product has a clear and buyer-centric return and refund policy, it will sell better than similar options that have no such policy.
Is no refund policy bad?
A “ no refunds policy ” is generally a bad idea if you do any business, especially if it’s online. Here are the main reasons to consider when you are thinking about whether you should have a “no refunds” policy: You will most likely lose a customer.
Can refunds help sales?
A refund policy can either help your sales soar or it can tank them . You should definitely put in some time to ensure you offer what's best for your customers while still making profits.
Specify What Is Not Returnable
Clarify The Type of No Refund Policy
- There are a few variations of no refund policies. You may want to use different types for different items. 1. All Sales Final This means that once the sale is completed, there will be no returns or exchanges allowed of any kind. This is usually applied to the items listed above. If you want to mark certain items as final sale, make sure it's displayed on a sign, tags, or the product page. 2. …
Time Limitations and Conditions
- If there are items you will allow for returns or exchanges, what are the time limitations? Be sure to also state any conditions for returns, such as that the item must be in original condition with proof of purchase (receipt, order slip, etc.). For example, it could look something like this: 1. Returns within 14 days of purchase are eligible for a full refund, with a receipt and in original packaging …
Reason For No Refunds
- Phrase your return policy in a way to show how it's a benefit to customers. For example, you can say something like: "To ensure proper hygiene, undergarments, intimates, and swimwear are final sale." This also gives trust to customers that when they purchase these kinds of items, they are getting something brand-new and clean. Here is an example of...
Policy For Defective Goods
- While it's entirely within your right to prohibit refunds for "changing your mind," there are laws on refunds for these situations: 1. Defective products 2. Products damaged during transit 3. Incorrect item received 4. Item not as described In these cases, it is the seller's responsibility to make it right with the customer. In your policy, have a separate section for "defective products" so custo…
Other Exceptions to The Policy
- Another exception you can make is for gift receipts. If someone got a gift they didn't like (or don't need), they shouldn't have to be stuck with it. Usually, store credit is given for the amount of the return. This way, you don't lose out on the sale. And the customer can pick something else that they (hopefully) like better. Here's Barnes and Noble's return policy for gift receipts.
Bottom Line
- It's important to weigh the pros and cons when making this important decision for your business. A no refund policy can help your bottom line, but it can also turn away customers to your competitors. If you do decide that a "no refund" policy is the best way to go, the most important is that it's clearly displayed. That gives the customer a chance to rethink the purchase. You'll also h…