Full Answer
Can I get a refund or return my jostenspix product?
Due to the custom nature of photo prints, we are not able to process refunds or returns on JostensPix products. Jostens is not responsible for the following personalization errors: Errors in spelling, punctuation, accuracy in text or icons chosen or backgrounds selected by the customer.
What services does jostenspix offer?
Social Responsibility Work with Jostens Sustainability Customer Service Order Status Make a Payment Repairs & Returns Help/FAQ Warranties Lost & Found Rings Other Products & Services GradTrack Commercial Printing Graduation Central JostensPIX School Annual Memory Book Meridian Planners Renaissance Education Kinderkraft Yearbook Avenue About
Will Jostens Proofread or correct my photo?
Jostens will not proofread for or correct mistakes. In addition, if you order prior to your photo being available for preview, Jostens will send you the photo that was selected for your school’s yearbook and will not process returns or refunds due to dissatisfaction with the photo.
Can you return a class ring to Jostens?
In addition, you will be required to return your original ring to Jostens. Your ring may be exchanged for another current ring design of comparable value or an upgrade and remake fee would apply. Please contact us for more information. 1.800.
Can you get a refund from Jostens?
Personalized Products Return Policy Due to the custom nature of personalized items, we are not able to process refunds or returns on personalized products. With personalization products, Jostens is not responsible for the following: Errors in spelling, punctuation, or accuracy in the text entered by the customer.
Can you return a class ring?
-You may return your order within 30 days from the date of shipment.
How long is Jostens warranty?
Lifetime LimitedLifetime Limited Warranty Jostens will restore the original finish any time free of charge. Any defect in materials or workmanship that are present at the time of original delivery will be repaired or, at Jostens discretion, the product will be replaced at no charge if repairs cannot be made.
Is Jostens a good company?
Jostens has a consumer rating of 1.2 stars from 135 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Jostens most frequently mention customer service, class ring and high school problems. Jostens ranks 61st among Personalized Jewelry sites.
How long does a class ring take to make?
How long does it take for a class ring to be made? Rings take approximately 8 to 10 weeks to produce.
Can you make a class ring smaller?
Resize class ring (all class rings can be resized up to two sizes). Clean and polish your class ring. Genuine stones and diamonds are not covered by this warranty.
What to do with a ring you found?
Always attempt to find the owner if possible, or turn the item in to the police. Most states will allow finders to keep the property if the owner does not show up to claim it after a certain time. Failure to report a found item can lead to criminal charges.
Can you resize a championship ring?
A ring is resized by cutting into the band, and either adding or removing material to size accordingly. The heat that needs to be applied to the metal during this process will melt off any enamel, and potentially burn any faux stones that are made out of plastic or glass.
Does Jostens have lifetime warranty?
Jostens® provides the following repairs free of charge, covered under your class jewelry's Limited Lifetime Warranty. *Please note that service & delivery are not included. Jostens will always clean and polish your jewelry at no cost to you.
How do you replace a class ring?
Contact the company that made the original ring. Ask them if they have a ring replacement program. Some class ring purveyors offer a program in which they will replace a class ring for a discounted price if the ring was lost or stolen. Most of these programs are for people who bought rings within the last ten years.
How much does it cost to resize a class ring?
A simple resize costs from $20 to $60, depending on the type of metal and region of the country. For a more complex resizing, the cost ranges from $50 to $150. Regardless of the design, making a ring larger will always cost more.
What is Jostens customer service number?
(800) 567-8367Jostens / Customer service
How long does it take for cap and gown to come in?
Production Turn Around Times Production turn-around times for graduation caps and gowns apply to all customers, and vary depending on the season. For most of the year, production time is usually around 3-4 weeks from order placement date to order shipping date.
How do I unlock a page on Jostens Yearbook Avenue?
To unlock any or all elements, highlight the element and click the Padlock button. The padlock toggles on and off. You can lock pages on the Page Ladder so they cannot be edited in the Page Designer. The bigger padlocks at the top and bottom of the pages mean the page lock is from the Page Ladder.
What are the terms of sale of Jostens?
These Terms of Sale (the "Terms of Sale") constitute a binding legal contract between (a) either Jostens, Inc., with principal offices at 7760 France Avenue South, Suite 400, Minneapolis, MN 55435 or one of its corporate affiliates, as identified as the seller on or in the website, interactive property, software program, or mobile application (a "Property") in which these Terms of Sale are referenced (the seller, with references to "us" , "we", or "our" being construed accordingly), and (b) you (the purchaser, with references to "you" or "your" being construed accordingly). These Terms of Sale apply to all sales of, and offers to sell, products and services by us to you (1) which occur either through a Property or through any other means through which we engage in the sale of products and services, such as but not limited to orders by phone, and (2) where you are notified that these Terms of Sale apply (each, a "Sales Channel" ). You should also read our Terms of Use, which govern your use of this Property, and our Privacy Policy, which governs how we collect and use information you provide to us through this Property.
Can I cancel my order at any time?
We may cancel your order at any time and for any lawful reason prior to Acceptance . All physical product purchases by you from us are made pursuant to a shipment contract, which means that the risk of loss and title to physically-fulfilled products passes to you upon delivery of product to the shipping carrier.
Scope and Application
Changes to These Terms
- We may update these Terms of Sale from time to time. Changes to these Terms of Sale will become effective when posted and will apply to the offering by us of products and services, and your purchase of such products and services, through this Property as of the effective date. We will make an updated version of these Terms of Sale accessible through the Property with a revi…
Eligibility Requirements
- If you are using this Property to purchase goods on behalf of a business, by accepting these Terms of Sale you confirm that you have authority to bind such business to a contract with us for the purchase of goods and services. You may not purchase products or submit orders through this Property if you are a foreign national of a country subject to a U.S. trade embargo or sanctio…
Yearbook, Yearbook Accessories, and School-Sold Products
- For yearbooks, yearbook accessories, and other products designated on a product page, cart and/or checkout as sold by a school, our role is that of the school's agent for order placement and cash collection purposes. For the avoidance of doubt, we are not the seller of record of yearbooks, yearbook accessories, and other school-sourced products unless our role of seller of record for …
Order Placement
- To place an order on a Property, you will generally need to select the products you would like to purchase, add them to your shopping cart and/or click to enter the checkout process, provide us with delivery and billing information, provide any necessary acknowledgments and conduct any final review of your order, and submit your order. Prior to our Acceptance of your order (as defin…
Order Acceptance, Title Transfer and Risk of Loss
- No contract will exist between you and us for the sale or supply of any products or services unless and until we accept your order by delivering your physically-fulfilled product to the shipping carrier, or providing you with a download link to or online access to the purchased product or service subscription ("Acceptance"). We may cancel your order at any time and for any lawful reason pri…
Prices, Shipping, Service and Delivery Fee
- The total cost of your order includes the price of the product and tax, and a Service and Delivery fee. The Service and Delivery Fee helps us operate the Jostens platform and cover delivery costs. The Service Fee is a flat fee based on your order’s subtotal calculated after any promotion or discount is applied. We reserve the right to change the Service and Delivery Fee at any time and …
Warranties and Disclaimers
- Certain of our products are subject to an included no-charge limited warranty, and/or may be subject to a no-charge basic ring protection plan and/or an extended ring protection plan available for purchase from us. Warranty information is located here. EXCEPT WITH RESPECT TO THE EXPRESS PRODUCT WARRANTIES DESCRIBED IN THE PRECEDING PARAGRAPH, THIS PROPER…
Limitation of Liability
- WE HAVE PRICED PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE FROM US ON THE UNDERSTANDING, AND YOU HEREBY ACKNOWLEDGE THE UNDERSTANDING, THAT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE: (A) OUR AGGREGATE LIAB…
Agreement to Arbitrate
- You agree that any claim or dispute with or against us, whether related to this Agreement or otherwise, and any claim or dispute related to these Terms of Sale, this Property or any content, information or materials accessible on it, including the determination of the scope or applicability of this Agreement to Arbitrate, shall be determined by arbitration in the Minneapolis, Minnesota …