Notre reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. To avoid this, please contact Customer Service to address any issues or concerns you have regarding the item/s you wish to return.
Full Answer
What is the return/exchange/store credit policy for shoe boxes?
All original shoe boxes must be placed inside a shipping box in order to qualify for a return or exchange. Final Sale items are not eligible for return/exchange/store credit.
What happens once my return is authorized?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. How soon will I get my refund? Once your items are inspected by the store, you'll get your refund typically within 48 hours. How soon will I get my refund?
What is Notre?
Notre is a retail shop based in Chicago. Shop a global selection of curated sneakers and apparel for men and women.
How to contact Notre Shop?
Simply email info@notre-shop.com and we will look into this for you. When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items which have been damaged by your own misuse will not be considered faulty. Any product that is damaged upon receipt must be reported to Customer Service within 14 days or the refund/store credit/return may be rejected.
How long does it take to get a return authorization?
Please open a Return Authorization via our Returns Center within 14 days from shipment date.
Is free return shipping refundable?
Free return shipping if offered to domestic customers. Original shipping fees are not refundable for domestic orders. International customers are responsible for their own return shipping. Returned items are your responsibility until they reach us, so make sure they are packed up properly and cannot get damaged on the way!
Can you make adjustments to size of Notre?
Once an order has been placed, we cannot make any adjustments to size, color, or model. If you have ordered the incorrect size and/or item, please contact info@notre-shop.com as soon as possible.
Can you return a final sale item?
Final sale items are not eligible for return/exchange/store credit. "Final Sale" information can be found on the individual product pages. If an item is Final Sale, red text will confirm this.
Can you replace faulty items?
Defective or incorrect products will be replaced via exchange or refunded, where possible and subject to availability. Items that become damaged as a result of normal wear and tear are not considered to be faulty.
Does Welcome10 apply to Patagonia?
Please subscribe to our mail list and you will receive a welcome discount code via email as a first-time shopper. The Welcome10 discount code does not apply to limited release items and/or the following brands: Acronym, Birkenstock, Patagonia, Quickstrike releases. Each email can only use the Welcome intro code 1 time.
How long can you return a product?
You can return your merchandise up to 365 days from your item's ship date. If your order was shipped within the United States, you can initiate a return at any time by visiting our Returns Center.
How long does it take to get a refund from a bank?
Your return item (s) will be inspected upon arrival before your refund is processed. It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement.
Where is the refund form for Irish Pay?
Complete the Online Refund Request form (located on the Message Board in IRISH PAY)
Is Irish pay direct deposit?
IRISH PAY direct deposit is separate from the direct deposit that you may have on file with the University's Payroll Office for stipends or campus employment.
PROCESS
To return an item/items, please take the following steps: 1) Click here to start your Domestic Return. You will need the order number and the zip code of the order's shipping address. Click here for International Returns.
EXCHANGES
The fastest way to exchange a product is to request a return in our Returns Center and to place a new order with Instant Credit. Upon completing your return request, qualifying orders will be given a gift code that may be used to buy something new right away.
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