What is The RealReal’s return policy?
All items must be received by The RealReal within 21 days of in-store purchase or original shipment date. For online returns, you will receive a confirmation email with a summary of your return request, shipping instructions and a shipping label to print and use for a fee of $11.95.
How do I return an order to The RealReal?
– The RealReal How do I return an order? To return eligible items, you must request a Return Merchandise Authorization Number (RMA) within 14 days of in-store purchase or original shipment date, and return the item (s) within 21 days of in-store purchase or original shipment date.
What is the return policy for items received after 21 days?
Items received after 21 days of in-store purchase or shipment date, or with the security tag missing or removed, are not eligible for return. The following items are not eligible for return: handbags, swimwear, luggage, beauty, items sold at 40% or more off the original list price and all final sale items.
What is the return policy for realtruck products?
We're making returns easy. For purchases made on or after January 1, 2019, you can return all or part of your purchase for free within 30 days. Some exclusions apply. See below for details. Freight orders are not eligible for returns unless RealTruck was at fault. This includes all wheel and tire packages.
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Does The RealReal have a return policy?
What is your return policy? Returns must be requested within 14 days of in-store purchase or original shipment date of online orders. All items must be received by The RealReal within 21 days of in-store purchase or original shipment date.
How much do you get back from The RealReal?
How much can consigners earn? As far as commissions are concerned, The RealReal uses a tiered structure where commissions vary based on the type of items being sold, and the dollar amount of net sales. For items $1,500 or less, The RealReal offers a 55% commission, for example, while it pays up to 85% on fine watches.
Does The RealReal refund shipping?
We recommend a return shipping method that allows you to track the package to make sure it reaches us. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package. Postage and insurance costs, as well as original shipping charges, are not refundable.
Is The RealReal trustworthy?
With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 100+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Do you have to pay duties on The RealReal?
I know that TheRealReal does not cover any duties outside the US, and my friend had to pay high fees when she shipped them to Canada direct. To my fellow Canadians, I would highly recommend sending them to a US location if you can.
How quickly do items sell on The RealReal?
Pricing. Skoda explains, “We aim to be fully transparent regarding the item's resale value. It is in both of our interests to sell at the highest possible price within 30 days to ensure the consignors are getting paid as soon as possible. Our pricings are based on algorithms, item type, age, condition.”
How do I contact Realreal?
1-877-373-6374 (U.S.)
What percentage does The RealReal take?
The site has a variable commission schedule, which can get costly for some items. However, it's never more than The Real-Real's unreal 50%.
Who owns The RealReal?
Julie WainwrightAs founder and chief executive of The RealReal , Julie Wainwright has created one of the most successful online luxury consignment sites. With $288 million in funding raised, Wainwright believes The RealReal will become a billion dollar business in the next few years.
Is The RealReal legit Reddit?
THE BAD: Let's address the elephant in the room — The RealReal is notorious for fakes. As they process large quantities of clothes (which allows them to keep prices low), copywriters who write up clothing description in fact do the bulk of the authentication.
What percentage does Fashionphile take?
What are FASHIONPHILE's consignment fees? Our base fee is only 30% of the selling price (you keep 70%), but for bags selling for over $3,000 the tiered fee structure drops to only 15% (you keep 85% of the portion of the selling price above $3,000). Consignments are a minimum term of 90 days.
Does Fashionphile pay right away?
Buyout payments are processed after the item has been received and certified for authenticity by FASHIONPHILE. When multiple items are shipped together, it is typical for them to be paid out at different times as authentication may take one or several days, depending on the brand.
Does The RealReal buy clothes?
We buy and sell more than handbags and clothes. We take everything from men's sneakers to home items, art, and more!
What does on hold mean The RealReal?
We allow you to hold items in your cart for 20 minutes so you can consider your purchase and continue shopping. We aim to allow all shoppers the chance to buy their favorite items, and because there is only one of each item on The RealReal, we cannot allow items to be held indefinitely.
What happens if you find a counterfeit item on RealReal?
If The RealReal determines at any time that an item of Property is counterfeit, The RealReal shall notify you that it has made such a determination and you will have an opportunity to provide proof of purchase/other proof of authenticity acceptable to The RealReal.
How long is the consignment period for RealReal?
The " Consignment Period " for each item of Property begins on the date The RealReal Accepts the item for consignment and ends 365 days thereafter, even if this Agreement has been terminated during that time by you or The RealReal. At any time during the Consignment Period, and subject to this provision, you may request in writing that The RealReal return the item (a " Return Request "), so long as the item has not already been Sold. Once The RealReal receives your Return Request, it will use commercially reasonable efforts to remove the item from therealreal.com (the " Site ") and from any of our retail store locations if applicable, before it is sold. It is your responsibility to ensure that The RealReal has your most current contact information and mailing address.
What is an unauthenticated item?
UNAUTHENTICATED, COUNTERFEIT, OR STOLEN ITEMS. You are responsible for ensuring the authenticity of all Property you provide to us. If The RealReal cannot confirm the authenticity of any item of Property you have provided, it shall have the right in its sole discretion to refuse to accept the item.
What is the commission window?
(a) " Commission Window " means (1) for the first Commission Window, the period that begins on the date your first item of Property is Sold and ends at the end of the month that is one year after such date and, (2) for subsequent Commission Windows, the one-year period that begins on the following day. For example, if your first item of Property sells on March 5, your first Commission Window begins on March 5 and ends on March 31 of the following year and each of your Commission Windows thereafter will begin on April 1 and continue until March 31 of the following year.
How long does it take to get a RealReal commission payment?
The timing of processing and delivering Commission payments will vary by the payment method you select but will typically take at least two business days.
What happens if a court finds a term of this agreement unenforceable?
If any term of this Agreement is found by any court to be void or otherwise unenforceable, the remainder of this Agreement shall remain valid and enforceable as though such term were absent upon the date of the execution of this Agreement.
Does RealReal have to pay commissions?
If there is a dispute between you and The RealReal, The RealReal shall have no obligation to pay any Commissions or other amounts due to you, including without limitation, amounts unrelated to the dispute, unless and until the dispute is resolved.
How long does it take to return a purchase on Amazon?
We're making returns easy. For purchases made on or after January 1, 2019, you can return all or part of your purchase for free within 30 days. Some exclusions apply. See below for details.
What is the number to call for freight returns?
See Freight Returns for more details, or give us a call to clarify at 855-264-8997.
Can items ship out all the time?
Items ship out all the time, and sometimes accidents happen. Though rare, sometimes items can arrive to you with damaged packaging. Let us know right away if this occurs so that we can make it right.
REAL EZ RETURN & EXCHANGE POLICY
Looking to return or exchange a product you bought from us? NO PROBLEM!
WARRANTY CLAIMS
A warranty claim is initiated by emailing a digital photo of the damaged gear, description of the damage, how the damage occurred, the product's serial number, and your original invoice to realpro@realwatersports.com.
INTERNATIONAL ORDERS
Duties and taxes associated with shipping to your country may increase the cost of your order. You are responsible for paying all import tariffs, duties, taxes, brokerage fees and any other costs related to delivering product to you; these costs are in addition to the cost of your order.
