Eligible NZXT.com (LetsBLD.com PCs not included) products qualify for a full refund only with an authorized RMA number requested within 30 days of purchase. NZXT offers a 30-day money-back guarantee. The refund will include the original purchase price along with shipping and handling charges if applicable.
Full Answer
What is NZXT's refund policy?
The retailer's refund policy may differ from NZXT. Eligible NZXT products qualify for a full refund within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date. Refunds will be credited to the original method of payment. To initiate a return, simply submit a ticket to our support team here.
How do I return the defective parts of my NZXT system?
If you do not have the original or compatible packaging to return the defective portions of your System, you can contact NZXT’s support team at 800-228-9395 or bldsupport@nzxt.com who will provide you a shipping box and packaging material at cost.
What is the warranty on NZXT products?
All NZXT-branded Certified Refurbished products carry a 1-year warranty from the date of purchase for parts and labor. All non-NZXT branded refurbished products carry a 30-day warranty. Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer.
How do I contact NZXT support?
These rights may vary. VI. To Obtain Technical Support. If you have already referenced your product owner's manual and still need help, you may contact us by phone at (800) 228-9395 or please visit the NZXT Support site here. VII. For Warranty Service.
Can I return my NZXT BLD?
If you are not satisfied with the System for any reason, you may contact NZXT within 14 days from the date of delivery and NZXT will refund you for the price you paid to NZXT for the System, provided, however, that NZXT will not refund any fees for custom work to the System (if applicable), software, assembly, or ...
Does NZXT have free returns?
NZXT offers a 30-day money-back guarantee. The refund will include the original purchase price along with shipping and handling charges if applicable. Returns are not honored beyond 30 days of the purchase date. Thank you!
Can you refund a NZXT PC?
NZXT.com Store Returns/Exchange Policy Eligible products qualify for a refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date.
Does NZXT have lifetime warranty?
All NZXT-branded Certified Refurbished products carry a 1-year warranty from the date of purchase for parts and labor. All non-NZXT branded refurbished products carry a 30-day warranty. Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer.
Can you cancel a NZXT PC?
Orders cannot be canceled after they have been shipped, but our Support Team would be more than happy to assist you with a proper RMA Return once you have received the order.
Is NZXT a good brand?
Overall, a very nice PC. But clearly, the Quality Assurance process is lacking at NZXT on testing such products before they ship them.
Does NZXT cover leaks?
Should our Kraken all-in-one liquid cooler leak due to a manufacturing defect, we will either replace or refund you the cost of the damaged parts as per our limited warranty policy.
Does NZXT PC have warranty?
All new Gaming PCs sold by NZXT are covered under our 2-Year Warranty. Our 2-year Warranty covers your PC in the event of the following: If your system was damaged in transit to you. Against defects that could manifest within the 2-year Warranty.
Does NZXT have good customer service?
NZXT is an awesome PC company! Been using their products for a long time without issues and had the opportunity to deal with their customer service today. They clearly understood my query and I was fully satisfied with their response.
Do prebuilt PCs have warranty?
3. Individual components typically have longer warranties than pre-built and custom PCs. On pre-built systems and custom-built systems, you can expect a standard 1-2-year warranty.
Is NZXT refurbished good?
NZXT Refurbished PCs are systems that were previously returned by customers. NZXT is committed to quality, so when a customer returns their PC, we evaluate the system to make sure it meets our product standards. If it does, we list this back on our site and back it with our 2-year system warranty.
How long does it take for NZXT to fix PC?
Within 2 business weeks of receiving your system, we'll repair and ship your BLD gaming PC back to you. Note: If you didn't save your original packaging, we can ship you a replacement for a fee--contact the BLD support team for details.
How long does NZXT free shipping take?
Our 48 Hour Shipping Promise to You We will make every effort to build your custom gaming PC and ship it within two business days if your purchase is completed by 3:00 p.m. PST on a normal business day.
Does NZXT have good customer service?
NZXT is an awesome PC company! Been using their products for a long time without issues and had the opportunity to deal with their customer service today. They clearly understood my query and I was fully satisfied with their response.
Does NZXT do trade ins?
we don't have a trade-in program but we have a pretty good certified refurbished program: nzxt.com/store/nzxt-cer…
What is RMA stand for?
Return merchandise authorizationReturn merchandise authorization / Full nameA return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period.
How long does it take to get a refund from NZXT?
Eligible products qualify for a refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date.
How long is the warranty on a N7 Z370?
The N7 Z370 motherboard carries an extended 4-year warranty. All NZXT Certified Refurbished NZXT brand products carry a 1-year warranty from the date of purchase for parts and labor. Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer.
Does NZXT warrant shipping?
Repair or attempted repair by anyone not authorized by NZXT. Shipping or transport damage (claims must be made with the carrier) Normal wear and tear. NZXT does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose.
Does NZXT cover unauthorized repairs?
The warranty does not cover any NZXT product that was damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
How to return an item to NZXT?
To return an item to NZXT, create a support ticket here. After you create an NZXT Account or sign in to your existing account, fill in the requested information and submit the ticket. You will immediately receive a confirmation email that includes your assigned ticket number.
How long does it take to get a refund from NZXT?
The retailer's refund policy may differ from NZXT. Eligible NZXT products qualify for a full refund within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date. Refunds will be credited to the original method of payment.
What is a NZXT warranty?
This Warranty, including the Terms of Service, the Packing Instructions, any End User License Agreements or other terms applicable to specific NZXT products or services , contain the entire understanding between you and NZXT, and supersede all prior understandings of the parties hereto relating to the subject matter hereof, whether electronic, oral or written, or whether established by custom, practice, policy or precedent, between you and NZXT with respect to the System.
How long is NZXT warranty?
NZXT warrants that any part of the hardware system, excluding software, documentation, and similar items (the “System”) will be free from defects in workmanship and materials for a period of two years after the date of delivery of the System, or such longer period as applicable under the terms of any extended warranty option purchased by you (the “Warranty Period”). During the Warranty Period, NZXT will repair, replace, or refund, as determined by NZXT in its sole discretion, any defective Systems or parts thereof. This Warranty does not cover and, for the purposes of this Warranty, “System” does not include, software applications or programs, including without limitation, any operating systems and third-party software, or any documentation that was included with the System. NZXT’s obligations under this Warranty, at its sole discretion, to repair, replace, or refund for a System that manifests a defect in materials or workmanship ceases upon the expiration of the Warranty Period.
What is the FPS guarantee for NZXT?
For all Systems for which NZXT has provided a frames per second (“fps”) guarantee (the “Guarantee”), NZXT warrants that the fps for such System will be within 10% of the Guarantee, as measured by NZXT’s CAM performance monitoring and analysis software (“CAM”). If your System does not meet the level of any applicable Guarantee, NZXT will repair or replace your System at NZXT’s option. To see the list of Guarantees that may be applicable to your System, please go to see your receipt and Welcome Letter.
NZXT Warranty Policy
I. Warranty Length NZXT computer cases, temperature meters, fans, accessories, and cables carry a 2-year warranty from the date of purchase for parts and labor. NZXT E Series power supplies offer a 10-year warranty. NZXT Kraken X Series liquid coolers carry a 6-year warranty and the Kraken M22 carry a 3-year warranty.
Request Warranty Service
To receive warranty service on your product, you must submit a request via NZXT Support site to address the problem. If a technician deems the product defective or requiring testing, you will be required to provide a copy of your proof of purchase to submit an RMA request.
Our 48 Hour Shipping Promise to You
We will make every effort to build your custom gaming PC and ship it within two business days if your purchase is completed by 3:00 p.m. PST on a normal business day. All other standard orders will ship within three business days.
Standard ground shipping
We offer Express and Overnight shipping Service. We currently only offer international shipping to Canada. To estimate when your order will arrive, use the chart below to calculate the build and transit time based on shipping method and destination selected.
How do we ship?
Parcel – Your shipment will arrive via FedEx. We do require a signature for every delivery. Help is always available at 800-228-9395 or bldsupport@nzxt.com.
Additional information
BLD reserves the right to hold any order for a quality or security review. If your order is affected, you will be notified within two business days.
