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- Customers are responsible for all shipping costs*
- Returns sent COD (Cash on Delivery) will not be accepted
- If you return an item you didn’t buy from us, you’ll have to pay shipping to have it sent back to you
- You must obtain an RMA (Return Material Authorization) from OReillyAuto.com
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- Select “My Orders” tab
Full Answer
What is O'Reilly's return policy for auto parts?
Please read the following instructions prior to making a return to your local O'Reilly Auto Parts store location. All merchandise returned as NEW must be in its original packaging, unopened and uninstalled, including all original materials supplied with the product. All returns must be presented with the original purchase receipt. No exceptions.
Can I return an online order to an O’Reilly Store?
Both online and in-store purchases can be returned to your local store. An original purchase receipt is required for all returns, and we ask that you make your return as soon as possible. Here’s what you’ll need: Remember, even items purchased online can be returned to any O’Reilly Auto Parts store.
What is O’Reilly’s warranty policy?
Most of O’Reilly Auto Parts’ products are covered by this Limited Warranty, however, some exceptions may apply. This Limited Warranty begins when you purchase the product and lasts for the length of time described in the product’s warranty. The warranty period may also vary depending on the product.
What forms of payment does O'Reilly accept?
The OReillyAuto.com Online Store only accepts major credit cards and O'Reilly Auto Parts gift cards as payment. Any of our 5420 store locations will also gladly accept cash and checks. Why am I being charged sales tax? O’Reilly Auto Parts is required to collect taxes in all states where we have a physical presence.
Can you return items at O Reilly's?
You can return both online and in-store purchases to any O'Reilly Auto Parts store or send them directly to the company. There is no time limit for New returns if you possess the original purchase receipt. For your return to be accepted, it must: Be in the original packaging.
How long do I have to return something to O Reilly's?
within 60 daysPLEASE NOTE: All returns must be requested within 60 days of the original order date.
How long do I have to return car parts?
If a store violates this law (California Civil Code section 1723) by not clearly displaying their limited or no return policy, you can return the purchased item with proof of purchase for a full refund within 30 days.
Does O Reilly's do cash back?
Let's know 'Does Oreillys do Cashback? ' The company does provide cashback to its customers. The most common process to get cashback from O'Reilly is to pay the bills using debit cards.
What is O Reilly's return policy on batteries?
If you do have any old lead-acid automotive batteries sitting around, bring them in to an O'Reilly Auto Parts store for recycling and we'll give you a $10 gift card* for each one, even if they weren't purchased from us.
What is AutoZone return policy?
IN-STORE RETURN POLICY To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
Will AutoZone return without receipt?
Yes, AutoZone will allow you to return items without a receipt, but you have to follow their directions. They ask that you contact Autozone Customer support at 800-288-6966 to get the transaction information for your order.
What is NAPA Auto Parts return policy?
NAPA Online believes in customer satisfaction. Within 30 days of receipt of items purchased from NAPA Online, customers may choose to return: Any new item in original packaging and condition. Any used core, as long as it is shipped in the box that contained the new product.
How long is a warranty on a product?
If a product is replaced under this warranty (“Defective Product”), a replacement product will be covered for 90 days from the date of exchange, or for the remainder of the warranty period, whichever is greater.
How long is a commercial vehicle warranty?
Commercial Vehicles - Any product which is used or installed on a commercial vehicle shall have a warranty period of 90 days after the date of product purchase. If your receipt states Limited Lifetime Warranty, we will warranty the original part as long as you own the vehicle on which the part was originally installed.
How far away from the original battery do you have to return it?
If you are less than 25 miles away from the original place of purchase, you must return the battery to that place of purchase for any warranty service. If you are more than 25 miles from the original place of purchase, then you must call the Warranty Administration Office prior to any warranty service being performed.
What is a licensed repair facility?
A Licensed Repair Facility is any repair facility, otherwise properly licensed by state and local governmental entities which maintains valid ASE Certification. 3. Authorization to repair.
Does O'Reilly Auto Parts warranty cover labor?
This limited warranty does not cover labor, towing, or rental car charges, which are the sole responsibility of the purchaser. This limited warranty does not cover incidental, consequential, indirect, or special damages. This limited warranty represents the total liability of O’Reilly Auto Parts for any product to which it applies.
Does O'Reilly have a warranty?
Most of O’Reilly Auto Parts’ products are covered by this Limited Warranty, however, some exceptions may apply. This Limited Warranty begins when you purchase the product and lasts for the length of time described in the product’s warranty. The warranty period may also vary depending on the product.
Can you return a defective O'Reilly car?
If your product is defective and covered by warranty, you may return it to any O’Reilly Auto Parts store for a replacement, repair, or refund. You MUST have the original sales receipt to be eligible for warranty service.
How long does it take to get a refund from a company?
The company will give you a refund to the original payment method within three to five business days. If you send an item that wasn’t authorized for a return, you will have to pay a shipping fee to receive it back.
Can you return a core to O'Reilly?
You can return a core to any O’Reilly Auto Parts store or ship it directly to the company’s online store. Note that you must have the original receipt or the packing slip and confirmation email for your return to be accepted.
Can you return O'Reilly parts online?
There is no time limit for New returns if you possess the original purchase receipt.
How to return a product on Amazon?
You can begin the return process through your Company Store account by following the directions below: 1 Navigate to your account (Click the person icon in the top right-hand corner next to the cart) 2 This should automatically take you to your previous Orders page. If it doesn’t, click on “Orders” at the top of the page 3 Every order you have placed will appear. To the far right, you will see a small button that says “Return Items?” > Click on this button 4 Choose which items you would like to return, tell us why and how you would like the refund issued 5 Track your return through the Orders page and receive updates to your email as your refund is processed!
How to find previous orders on Amazon?
Navigate to your account (Click the person icon in the top right-hand corner next to the cart) This should automatically take you to your previous Orders page. If it doesn’t, click on “Orders” at the top of the page . Every order you have placed will appear.
What is O'Reilly Automotive?
O’Reilly Automotive Stores, Inc. and its affiliates and related entities (collectively referred to as “O’Reilly”) value and respect the privacy of all customers and other visitors to our stores, warehouses, and distribution centers, as well as our websites and other online platforms.This Privacy Policy describes how our company collects, uses, shares, and protects information from, and about, our customers and other visitors.This document discusses the choices you have about the use of the information you share with us, along with other important privacy disclosures, such as how O’Reilly may update the Privacy Policy and how you can contact us with any questions, concerns, and comments regarding this document and our privacy practices.
What is the Transparency in Supply Chains Act of 2010?
California's Transparency in Supply Chains Act of 2010 requires retailers and manufacturers doing business in California to disclose efforts taken to eradicate slavery and human trafficking from their direct supply chains for tangible goods offered for sale, giving consumers additional criteria to make buying decisions.
What is the definition of material?
Materials describing or advocating for illegal activity or expressing the desire or intent to commit a crime. Vulgar, obscene, or pornographic material. Threats, abuse, libel, defamation, harassment, or threatening or offensive language. Materials that harm or exploit children and minors.
Is a gift card a credit card?
You should protect your gift card like cash. Your gift card is not a credit or debit card and has no implied warranties. Depending on the state of issuance, O’Reilly Automotive stores, Inc. or O’Reilly Auto Enterprises, LLC, is the sole Issuer of your card, and the sole obligor to the card owner.
Can you hyperlink to O'Reilly?
Hyperlinking: You will not provide a hyperlink to O’Reilly’s website on an unaffiliated website, unless you are allowed to do so by O’Reilly at its own sole discretion. You agree to cooperate with O’Reilly and immediately cease any instances of branding, framing, or unauthorized hyperlinking upon request.
Does Google Analytics use cookies?
Information collected as a part of Google Analytics is automatically sent to Google, and Google may use cookies to help with the analysis. Google Analytics may provide demographic, interest-related, geographical and referral information that O’Reilly may use to better understand our customer base.
Does O'Reilly have clearance?
Clearance items are not eligible for, or count toward, any shipping promotions or discounts, even when combined with other items in your order. O’Reilly does not ship any clearance item, part, or product to another store. All sales for clearance items are final, and clearance items are sold “as is.”.
Buy Online, Pick Up In Store
At OReillyAuto.com, you can view the availability status at a store near you and make your purchase online. Then, all you have to do is stop by and pick up your order at the store.
Special Orders
If you’re looking for an item that’s not in stock, your local O’Reilly Auto Parts store can help. Just call or stop by for more details.
Buy Online, Ship to Home
Once you’ve selected a store and the items you’re looking for, you can choose the “Ship to Home” option to have your order delivered to you.
Shipping & Delivery
O’Reilly Auto Parts is pleased to offer Next Day Delivery on over 100,000 parts available on OReillyAuto.com.
Missing Orders
My order should have been here by now. How can I be sure it isn’t lost or stolen?
OReillyAuto.com Information
At O'Reilly Auto Parts, we are concerned about your safety and want to prevent damage to your vehicle. With today's vehicles, purchasing and installing auto parts can be a complicated process. We understand this. That is why we have Professional Parts People and powerful search software to help you through the process.
COVID-19 Update: A Message to Our Customers
At O’Reilly Auto Parts, Safety & Wellness, Along with Excellent Customer Service, Are Long-Standing Core Culture Values.
How long does it take to get points back from a return?
If a purchase is returned, the points earned will be deducted from your account. It may take up to 60 days for your account to reflect point deductions from returned merchandise. If a reward is issued for the points earned from a returned purchase, this may result in a negative points balance on your account.
How to contact O'Rewards customer service?
If you are an O’Rewards member and your points from an in-store or online transaction are not showing up on your account within 48 hours of your purchase, you may contact our Customer Experience team at (800) 283-3096 or Live Chat with them. They will be happy to assist you in logging your O’Rewards transaction (s).
