Please note that in this situation OFRA Cosmetics is not responsible for any missing/lost or damaged packages. By purchasing from our online store you agree to our return policy in full, as listed below. You can return your items for a prompt refund or exchange within 30 days of your delivery date.
Full Answer
What should I know about return and exchange policies?
Before you buy, know the return and exchange policy. Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law.
How do I know if a product can be returned?
Check the store’s return policy before you buy. Many retailers display their return policies at the cash register or the customer service department. If you don’t see the policy, ask. Keep in mind that many retailers require the original receipt for any returns.
What is the return policy for stores that do not accept returns?
Stores that do not accept returns must clearly display their policy. In California, retailers that won’t give a full refund or credit, allow an equal exchange, or any combination of these options, within seven days of purchase when goods are returned with a receipt, must clearly display their policy at each cash register and sales counter,...
What should be included in a return and refund policy?
A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information: How many days they have to return a product. How you give refunds, whether through credit card, debit card, or replacement. Who pays the shipping charges for returns.
Is OFRA a luxury brand?
Product Description. OFRA's Translucent Highlighting Luxury Powder is an innovative new product that doubles as an all-in-one face matte powder.
Is OFRA a good brand?
OFRA PRODUCTS ARE BY FAR PHENOMENAL, THERE'S NO DOUBT ABOUT THAT, BUT THE CUSTOMER SERVICE AND SUPPORT SURPASS ANY OF ITS KIND. THESE WOMEN ARE KIND, PROFESSIONAL AND OUTSTANDING! THE QUALITY OF THE MAKEUP IS WORTH EVERY PENNY AND THEN SOME.
Is OFRA ethical?
Yes, OFRA Cosmetics is cruelty free. They do not test on animals. Check out this Cruelty Free Brands List to find more animal friendly brands.
What is OFRA known for?
OFRA Cosmetics is an internationally recognized name in the beauty industry, specializing in highlighter and liquid lipstick. We are not just another makeup company or skincare line; we develop, manufacture, and distribute all of our skincare and makeup from our factory in South Florida.
Is Ofra an Israeli brand?
Born and raised in Israel, Ofra became interested in beauty and skin care when she was a teenager, and later studied to be an aesthetician, a specialist in skin and beauty care, in South Africa, Germany and France.
Is Ofra made in China?
The cosmetics are cheap and made in China.
Does Ofra test on animals?
No animal testing is done at the OFRA Cosmetic Laboratories. The company prides itself on being cruelty-free and committed members of both PETA and Leaping Bunny.
What is going on with Ofra cosmetics?
Ofra Cosmetics president Ofra Gaito and vp David Gaito announced their resignation from their leadership roles in the company on Monday following an online outcry. The anger was sparked by a recently discovered photo of David Gaito making a hand gesture now officially recognized as a hate symbol.
Does Kylie cosmetics use mica?
Is Kylie Cosmetics (Coty) Mica Ethically Sourced? Kylie Cosmetics states their mica is sourced globally and they said they'll reached out to their lab to verify if their mica is ethically sourced.
Where are Ofra products made?
All OFRA products are developed, manufactured, and distributed from our headquarters in South Florida.
Is Ofra highlighter vegan?
Ofra cosmetics have made their mark on the international beauty scene in a big way; these Stateside innovators create all-natural, high-performance cosmetics that are completely vegan and won't irritate even the most sensitive skin.
Who is Ofra gaito?
Ofra Gaito, the founder of OFRA Cosmetics, entered the beauty industry in 1979 and completed several courses with cosmetic brands in Germany, France, and the United States. Gaito also earned her postgraduate, the CIDESCO course in Johannesburg, which is a certification in the field of Esthetics and Beauty Therapy.
What brand is Ofra?
OFRA Cosmetics was founded by Ofra and David Gaito in 1994 after many years of work in the beauty industry. In its inception, OFRA created business-to-business products to become the leading manufacturer of cosmetology school kits and then moved to direct-to-consumer starting in 2015.
What is going on with Ofra Cosmetics?
Ofra Cosmetics president Ofra Gaito and vp David Gaito announced their resignation from their leadership roles in the company on Monday following an online outcry. The anger was sparked by a recently discovered photo of David Gaito making a hand gesture now officially recognized as a hate symbol.
What is a return policy?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, and the timeframe over which returns are accepted.
How does a poorly implemented return policy affect your business?
This is where a poorly implemented returns system starts to negatively affect your overall reputation as a business . If bad sentiment about the buying experience starts to spread online, it is likely you will see a drop in conversion rate.
Why do we need a return and exchange policy?
Just like having a formal return and exchange policy will help eliminate some of the hours spent on customer service, using the right services for processing returns and exchanges will save you both time and money on the shipping and fulfillment and operations sides.
Why do people ask for money back?
Customers might be unsatisfied with their order for a number of reasons—it arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. So they ask for a replacement or for their money back. Many buyers will also purchase multiple versions of the same item, knowing it will be returned. For example, a customer might buy multiple sizes of the same pair of pants and use their home as a “change room” to determine the right fit. This practice is known as bracketing and has become a more common practice since the pandemic.
Why is it important to write a return policy?
Writing a clear return policy that feeds into a well-thought-out return and exchange system—and regularly optimizing it to make it more efficient—is a powerful way to cut costs and potentially turn a bad customer experience into a net positive outcome for your business.
What happens if you refund a customer's order?
Refunding a customer’s order can result in a loss of profitability, and knowing that someone disliked your product can be disheartening for business owners who strongly believe in the benefits of what they sell.
How much will return sales be in 2022?
Returns and refunds are a part of doing business online. Deloitte estimates that with a product return rate of 30 percent , that by 2022, retailers can expect 13 billion units, worth $573 billion, to be returned annually.
Where to find return policy?
Many retailers display their return policies at the cash register or the customer service department. If you don’t see the policy, ask. Keep in mind that many retailers require the original receipt for any returns. Some stores charge a “restocking fee” if you return certain types of products, and others limit cash refunds but may offer exchanges or store credit. Certain items may be “final sale” or “as is” and cannot be returned. Indeed, some stores may have a policy of not accepting returns or exchanges for any products.
How long does it take to get a full refund from a store?
If a store violates this law (California Civil Code section 1723) by not clearly displaying their limited or no return policy, you can return the purchased item with proof of purchase for a full refund within 30 days.
How long does it take to get a refund in California?
In California, retailers that won’t give a full refund or credit, allow an equal exchange, or any combination of these options, within seven days of purchase when goods are returned with a receipt, must clearly display their policy at each cash register and sales counter, or at each public entrance, or on tags attached to each item sold under the policy, or on the retail seller’s order forms, if any
What to do if a product doesn't work?
If the product doesn’t work or is defective, check if it has a warranty. Often, an implied warranty exists by law even if the seller does not make any specific guarantees. (See Title 1.7 Consumer Warranties, California Civil Code section 1790, et seq.)
