Once you've contacted OnePlus customer service and requested a return:
- You will receive and be required to submit an Return Merchandise Authorization (RMA) form. ...
- Include all items from your original shipment including devices, accessories, and documentation. ...
- Before returning any unit for service, be sure to back up your data. ...
- During service, data stored on the device may be deleted and reformatted. ...
Full Answer
What is the return and replacement policy for OnePlus phones?
Return and Replacement Policy a. OnePlus phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your OnePlus product for any reason, you may request a return within fifteen (15) calendar days of delivery.
What is the OnePlus care policy?
OnePlus Care Covers your device against damages by all accidental drop, crash, breakage or liquid for a period of TWO (2) years from the next day of the activation date and defects in materials and workmanship when used normally for a period of ONE (1) year from the expiry date of manufacturer’s warranty period.
What is the warranty on hardware purchased directly from OnePlus?
Hardware purchased directly from OnePlus is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery and for the duration of: *Must be in undamaged condition and with original packaging. *The return shipping fee for the Return/Replacement items will not be covered by OnePlus.
How do I make a claim on a OnePlus product?
To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to OnePlus Customer Service at Support . d.
Does OnePlus have a return policy?
a. OnePlus phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your OnePlus product for any reason, you may request a return within fifteen (15) calendar days of delivery.
How do I return a OnePlus phone?
Call them at +1 (833) 777-3633 (only available from 4 a.m. to 10 p.m. EST, Monday to Friday) Send them an email using the web form. Use live chat. Fill out a Return Merchandise Authorization (RMA) form that you will receive from OnePlus—you will have to print out and include this form in the package.
Does OnePlus have 1 year warranty?
We offer a limited warranty of one year that commences from the date of purchase for all the products purchased from us. Any repair and replacement service covered by warranty, along with shipping and handling, will be free within the first one-year period.
Do OnePlus phones have a warranty?
a. OnePlus phones purchased on oneplus.com come with twelve (l2) months limited warranty, in compliance with US consumer laws, starting from the date of delivery.
How do I get a refund on the OnePlus store?
You may cancel your order in My Orders via the "Cancel" button, or by contacting Customer Support at https://www.oneplus.in/support. Refunds are typically processed within 5 business days through the same payment method as the order. Orders cannot be cancelled once they have reached "Processing" status.
Can I return OnePlus 8t?
You have a right to return your Product(s) or cancel your contract within thirty (30) days after the day you receive the Product(s) if you are based in the UK. You can return Products within this time period for any reason.
Can I return OnePlus earphones?
must be returned. Product's original packaging/ box should be undamaged. The serial number of the product should match and the MRP tag also must be included.
Does OnePlus cover water damage?
Mobile Protection Plan for OnePlus can provide you with the necessary financial support to cover the expenses incurred due to any damage or in case of a repair. This affordable insurance plan covers you against any damage to the handset, including the screen and any liquid damage.
Is screen replacement covered under OnePlus warranty?
Screen Protection Plan Covers your device against damages to the screen (and back cover for OnePlus Nord/8T/9 Series) by an accidental drop, crash or breakage for a period of ONE (1) year from the next day of the activation date.
Is display covered under warranty?
The LCD glass on the display is manufactured to rigorous specifications and standards and will not typically crack or break on its own under normal use. In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.
How do I know if my OnePlus one is new or refurbished?
How to Check if Your Android Phone is Refurbished or Factory-NewTap your Phone app and open up the dialer.Using the touchscreen keypad, dial ##786# (aka ##RTN#). No need to press dial; the phone should automatically open up to the RTN screen. ... Scroll down the RTN screen to Reconditioned status.
What is RMA OnePlus?
If you would like to proceed, please see below for a quick step by step tutorial for creating an RMA(Return Material Authorization) via your OnePlus account: Step 1: Head over to your my orders page and click the 'my orders' button and identify the device you would like to serve to begin your repair and warranty claim.
How much is OnePlus warranty?
M.R.P ₹1,899 (Inclusive of all taxes)
How do I get an invoice from OnePlus store?
Go to oneplus.com, log in, go your account (click in your avatar in the upper right corner) , go to orders, select your order, click in Print Receipt.
The Ins and Outs of the OnePlus Return Policy
Like most electronic devices, OnePlus products come with a return policy (not to be confused with a warranty). Their return policy can seem a little confusing at first because it’s not the same for phones and accessories.
Limitations of the OnePlus Return Policy
Most products can be returned within the stipulated return period. OnePlus will not accept returns if:
Navigating the OnePlus Returns on Your Own
The return process at OnePlus is lengthy. Here’s what the steps look like:
Initiate a Return Request With DoNotPay
The OnePlus return process is a lot to take in. Why not let DoNotPay help you kickstart your return request?
How DoNotPay Can Help You Get a Refund From OnePlus
OnePlus does not have a money-back guarantee. In order to qualify for a full refund, you need to prove that one or more of these conditions are met:
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How long is the warranty on a Oneplus phone?
OnePlus phones purchased on oneplus.net come with a limited warranty of one (1) year starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.
What is a OnePlus defect?
Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress. Scratches, dents and cosmetic damage, unless caused by OnePlus.
Does OnePlus charge extra fees?
Prices and currencies displayed at checkout are final. OnePlus does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred. Note: seller is located in Hong Kong.
Is OnePlus responsible for data loss?
OnePlus will not be responsible for any disclosure of data still on the returned or serviced device. During service, data stored on the device may be deleted and reformatted. OnePlus is not responsible for the loss of any software programs, data or other information contained in the Product’s storage.
Is OnePlus a global company?
11.1 OnePlus has a global business and our operations are spread around the world. As a result, we collect and transfer personal information on a global basis. That means that we may transfer your personal information to locations outside of your country. We will ensure that such transfer of your personal information takes place subject to this Privacy Policy (unless otherwise agreed by you). For more information, please contact us using the details set out in “Contacting us” section below.
General
- 1.1. Please read these Terms of Sale carefully before you submit any order to us. THESE TERMS OF SALE CONTAIN VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS AND EXCLUSIONS THAT MIGHT APPL…
Product Images
- Images of the Products on this website are for illustrative purposes only. Although we have made every effort to ensure the accuracy of Product images on this website, your Product may vary slightly (e.g., by color) from those images. All features, functionality and other Product specifications are subject to change without notice or obligation.
Contract For The Purchase of Product
- 3.1. By placing an order using the online check-out process on this website, (i) you are making an offer to buy the selected Product(s) from us under these Terms of Sale; and (ii) you represent and warrant that you are authorized to use the designated payment method. All orders must be accepted by us or we will not be obligated to sell the Product(s) to you. We may choose not to a…
Cancellations
- 4.1. OnePlus makes every effort to supply the Product(s) listed in your order confirmation email. In some situations, however, we will need to cancel your order. For example, if: (i) we are legally required to do so; (ii) the item is no longer in stock; and/or (iii) we have a reasonable suspicion of fraudulent activity (including unauthorized reseller activity) in violation of these Terms of Sale. 4.…
Prices and Payment
- 5.1. All prices posted on this website are subject to change without notice. The price charged for a Product will be the price in effect at the time the order is placed. Price increases will only apply to orders placed after such changes. Prices and currencies displayed on your order confirmation at checkout and set forth in your order confirmation email are final. 5.2. Payments are subject to th…
Shipping and Handling Policy
- 6.1. All goods are inspected and sealed before delivery to avoid damage. Orders are usually shipped within two (2) business days of payment. At the discretion of OnePlus, orders made during promotional periods and special events may have longer shipping times. In such cases, the customer will be separately informed in advance. 6.2. Shipping time is calculated based on ship…
Risk and Title
- 7.1. Title to and the right to retake possession of all Products purchased from OnePlus hereunder shall remain with OnePlus until all sums owed by you in respect of such Products have been paid in full. OnePlus may, at your expense, retake possession of such Products. 7.2. Risk of loss or damage to all Products hereunder will pass to the customer upon delivery of the Products to th…
Limited Warranty Policy
- 9.1. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT(S) PURCHASED FROM THIS WEBSITE WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP. 9.2. EXCEPT AS EXPRESSLY PROVI…
Limitation of Liability
- 10.1. THE REMEDIES SET FORTH IN THESE TERMS OF SALE ARE (i) THE ONLY EXPRESS WARRANTY ONEPLUS PROVIDES with respect to the Products AND/OR ANY OTHER CLAIM AGAINST ONEPLUS UNDER OR RELATED TO THESE TERMS OF SALE, (ii) YOUR SOLE AND EXCLUSIVE REMEDIES, AND (iii) OUR ENTIRE OBLIGATION AND LIABILITY. TO THE MAXIMUM …