RETURN POLICY
- Valid only for Mattress Factory products purchased online through www.mattressfactory.in for standard sizes and thickness only.
- Your item must be unused and in the same condition that you received it with a guarantee card & any other tags attached to the product.
- Your item must be in the original packaging.
Full Answer
What is OMF's return policy on mattresses?
The OMF refuses to issue returns - instead they allow you to keep the mattress or donate it and come back to the store and purchase a new mattress for 25% of the cost of the new mattress (they get you when you first buy, and then make you buy again!!) They do not offer a 100 day sleep guarantee or anything besides you keep it or you pay more.
What is the return policy for an online mattress?
Return Policies to Take Note 1 Return Policy. All online mattress companies will list their return policies on their websites. ... 2 – Minimum. The amount of time you can take to decide whether the bed is right for you varies widely, depending on the company. 3 – Maximum. ... 4 Money Back Policy. ... 5 Exchange Policy
What is the customer service like at the original Mattress Factory?
The Original Mattress Factory's customer service is top notch! - Deborah G The Original Mattress Factory's customer service is top notch! I love the no-pressure sales tactics that are used by the employees. We were recently searching for a new bed to replace my 12 year old futon bed and our first stop was the OMF near the Waterfront.
How long did your not-an-original-Mattress-Factory mattress take to arrive?
It's your problem not ours. My new Not-An-Original-Mattress-Factory mattress arrives in two days. In October of 2019 my wife and I purchased from Original Mattress Factory two TwinXL Style Plus Pillow Top Mattresses and two Adjustable Bed Units.
What happened to Ron Trzcinski Original Mattress Factory?
The Original Mattress Factory was founded by Ron Trzcinski, the one-time President and COO of two of the nation's most well known mattress brands, Sealy and Stearns & Foster. Ron decided to resign in late 1988 as the company was about to be sold to investors in a leveraged buyout.
What is a 10 year limited warranty on a mattress?
For the most part, mattresses and flat foundations are covered by what Tempur-Pedic calls a “10-Year Full Replacement Limited Warranty.” This coverage offers non-prorated coverage for 10 years after purchasing the mattress.
Is Original Mattress Factory employee owned?
Thanks to our employee stock ownership plan (ESOP), The Original Mattress Factory is an employee-owned operation. From the factory to the sales floor to the delivery team, nearly everyone who works at OMF is also an owner. Because we are owners, we take pride in all that we do for the company and our customers.
How long do mattresses usually last?
between 7 and 10 yearsMost mattresses should last between 7 and 10 years. However, there are many variables that can influence mattress lifespan. The original build quality of the mattress, the materials used, and even the weight and sleeping styles of the sleepers can all influence a bed's longevity.
Can you return a mattress without tags?
You can report the manufacturer selling mattresses without the tag. The penalty can range from a legal notice served to the manufacturer or seller to stop removing the tags or provide the correct information, to a fine of up to $1,000.
What is the normal warranty on a mattress?
10 to 20 yearsOn average, a mattress warranty will last 10 to 20 years. Some warranty periods are considerably shorter, while other companies offer lifetime mattress warranties that provide coverage for as long as you own the mattress. Mattress warranties may offer repair, replacement, or refund.
How often do hotels replace mattresses?
every three to five yearsHow Often Do Hotels Replace Mattresses? Most hotels replace their mattresses every three to five years, though the specific timetable varies between establishments based on volume, usage, and budget, type of mattress, and mattress brand.
What lasts longer spring or foam mattress?
Durability. While spring mattresses can last a while, the springs can sag after five to eight years of use. However, the thicker the coils, the longer the mattress will last. Memory foam is generally considered to be the more durable option, lasting between eight and 12 years.
Which mattress has the best reviews?
Best Mattress RatingsBest Overall: Casper Original Hybrid »Best Lower-Priced Mattress: Tuft & Needle Mint »Best Budget Mattress: Tuft & Needle Original »Best Budget Memory Foam Mattress: Original Lull Mattress »Best Latex Mattress: Birch Natural Mattress »Best Mattress for Heavy People: DreamCloud Premier »More items...•
Should I buy mattress warranty?
While an extended warranty might offer extra protection, that protection may not be necessary if the manufacturer and/or retailer offers a standard warranty that already covers the mattress' natural life span. As much as add-on protection plans can offer peace of mind, so can saving money.
How long is Sealy mattress warranty?
10 yearIf the Warranty Code is 5/10, your mattress comes with a 10 year limited warranty and any warrantable repairs or replacement during the first 5 years of the warranty period are provided without a deductible. However, you are responsible for any applicable transportation and inspection costs.
How do I know if my mattress is under warranty?
Every mattress comes with a small tag attached to it called a law tag and it typically says, “Do Not Remove This Tag Under The Penalty Of Law.” Of course, you can remove the tag without legal repercussions, but it's proof of purchase for mattress manufacturers, so removing it voids your warranty immediately.
Why does a stain void a mattress warranty?
Stains. If a mattress is stained, the warranty is void. This even goes for problems in which the stain obviously didn't cause the sag. Liquids can wear down the foams and cause them to deteriorate faster than they otherwise would.
What is the number to return iron beds?
Returns Iron Beds, Wood beds and Bed frames. If after deliver or pick up there is a problem with your new Iron or Wood bed then please call 855-456-MATTRESS for assistance.
How long does it take for a credit card refund to show up on my account?
Refunds on any credit card purchases will be credited directly to your account. Allow 48 hours from the time of refund for the credit to show up in your account. Cash or check payments will be refunded in the form of a check sent to the address and name on your sales receipt.
Can you return a mattress after delivery?
Once the mattress has been delivered and is in the home overnight no returns will be allowed. We do not offer comfort exchanges under any circumstance. Manufacturers only warrant for defect and do not take back mattresses that are too hard or too soft. This is a sanitary issue and we will not re sell used bedding.
365-DAY COMFORT AND SIZE CHANGE POLICY
While the majority of our customers are happy with their new mattress, box spring, or set, we offer our Comfort and Size Change Policy if you have an issue related to the comfort, size, or height (standard or low-profile box springs) of the product.
ACCESSORY REFUNDS
You can receive a full refund on all accessories (frames, headboards, pillows, sheets, mattress protectors, etc.) within 30 days of delivery with proof of donation.
WARRANTY
We proudly stand behind the products we manufacture and offer a warranty on all of these items. Any true material defects or errors in workmanship are covered, and we will take care of them for you. Please see our warranty policy guide for details on what is covered. Delivery/pick-up fees may apply.
Where to find return policy on mattress?
All online mattress companies will list their return policies on their websites. It’ll usually be in the footer, labeled as “returns.” Alternatively, you can find the policy stated on the FAQ (frequently asked questions) page if you don’t see a dedicated page explaining how to return or exchange your bed.
How many people return mattresses?
About 12% of people decide to return their mattress, and it’s important to know that returning it is well within your rights. You don't want to suffer with a bed that you find intolerable or that you feel you’re settling for.
Why are innerspring beds noisy?
Some of these include its bounce, comfort, support, and discretion. Innerspring beds are known for being slightly noisy because of the metal coiled springs.
How to ship a mattress?
Depending on where you buy your bed, you’ll have a couple of options: 1 The company will send a truck to pick up your unwanted product. They’ll either take it to a donation center or back to their warehouse. This is the easiest solution, although it can sometimes be a headache to coordinate the delivery truck. 2 You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.#N#Get More Info: How to Compress a Memory Foam Mattress – Step-by-step guide
Why do mattresses feel so firm?
Perhaps too firm. According to user data, the number one reason for returning a mattress is that it feels too firm. Another top reason is that it feels too soft.
How long does it take to decide on a bed?
The amount of time you can take to decide whether the bed is right for you varies widely, depending on the company. Some may give you as little as a week, and others let you test it out for a year before committing.
Does memory foam have the same airflow as innerspring?
There have been recent improvements with gel and copper technologies, but the fact remains that there’s not the same airflow in a memory foam bed.
What is a mattress warranty?
Any damage to mattress or box spring from abuse or improper use. shows any sign of misuse or abuse. Items not manufactured by The Original Mattress Factory (including, but not limited to, mattress covers, pillows, sheets, and bed frames). A manufacturer’s warranty may not apply to these items.
Why does my mattress have a small impression?
However, if your mattress has impressions that are more than 1.5 inches, it may be due to a material defect and would be covered for a repair or replacement under our warranty.
What happens if you use a box spring in an unsanitary condition?
Unsanitary Condition/Use of Cleaning Fluids: Allowing your mattress and box spring to be in an unsanitary condition, as a result of, among other things, pervasive staining, soiling, or pest infestation, may damage your sleep set and invalidate your warranty.
What is a non prorated warranty?
Which means that as your mattress ages, you receive proportionately less credit towards a new mattress. A non-prorated warranty, on the other hand, will cover 100% of the labor and material costs to repair or replace a defective mattress or box spring. Valid warranty claims such as loose, broken, or protruding coils and wire are rare ...
What is a limited warranty?
Limited Warranty. To avoid structural damage and voiding of your warranty, adequate center supports must be used in your bed frame or with bed rails with full, queen, and king-size mattress sets. In the normal course of sleeping on your mattress, body impressions will appear.
How to measure the height of a mattress?
To measure the height of your mattress: Slide your mattress to the side to expose several inches of your box spring or platform. Lay a straight edge across the top of the mattress so that it extends over the edge of the mattress. Use a ruler or straight edge to measure from the box spring or platform to the bottom side of the straight edge.
Do mattresses wear out?
Over time, mattresses will wear out or your comfort preference may change, but these are not warranty defects. When shopping for a mattress, you should focus on finding one with the best support and most comfortable padding a price you can afford — not on the length of the manufacturer’s warranty.
When was the original mattress factory founded?
The Original Mattress Factory was founded in the 1980s. The company has been known since the 20th century as the market giants. The Original Mattress company was started by experienced professionals who worked at Sealy and Stearns & Foster companies before. That being said, they already knew what they’re doing.
How much does a mattress cost?
Today the price of a mattress can vary from $150 to $7000. However, you can find a good mattress for under $1000.
What are the flaws of memory foam mattresses?
The major flaws associated with memory foam mattresses that Original Mattress Factory reviews also mentioned are that they offer weak edge support, tend to sleep warm, and lack bounciness. Now, innerspring beds feel completely different than memory foam mattresses.
How tall is a classic bed?
These models are perfect for everyone who’s looking for budget-friendly alternatives. Their height varies from 7 to 10.5 inches - the softer the bed, the thicker it is. You can choose from soft, medium and firm alternatives.
Is a memory foam mattress cooler than a memory foam mattress?
Talking about the benefits of such a mattress, you can expect it to sleep way cooler than memory foam beds. Due to the innerspring design, it’s much more breathable. Also, the Original Mattress Factory reviews said that they’re really bouncy which is beneficial to your sex life.
What is original mattress factory?
Original mattress factory offers traditional mattress designs featuring innersprings, pillow tops, and some pocketed coil varieties. Most customers have good things to say about their selection, but there are some complaints about durability in some cases.
What is the classic line of mattresses?
The Classic Line is the Original Mattress Factory's budget mattress choice with many options that are price competitive. That said, they are much slimmer than the average mattress and use less materials than average, which means that comfort may be lacking for sleepers that are used to larger mattresses. Their options include the Classic One, Classic, Classic Luxury Firm, Classic EuroTop, and Classic Plush. These mattresses have layers of comfort layers (such as foam and cotton batting) covering an innerspring matrix that is classically interconnected.
Do original mattress factory mattresses have support?
Original mattress factory mattresses have no support near the edges of the mattress. As a result I always feel like I am going to fall out of bed. Most uncomfortable mattress that I have had in my years on earth. I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone.
In-home delivery vs. drop-off delivery
For local deliveries, we’re offering two delivery options for our customers: our standard in-home delivery with additional precautions and a door step drop-off delivery to your doorstep. You can make your delivery selection during your purchase.
In-home delivery
During in-home delivery, our team will bring your new products into the bedroom and set them up. We ask that you practice social distancing and stay at least 6 feet away from our employees at all times. Our team will wear masks, gloves, and booties while inside of your home.
Drop-off delivery
Our door step drop-off delivery will bring your new products directly to your doorstep, garage, or other area outside of your home. This service will be offered at a reduced delivery price.
How to prepare for delivery
Confirm your delivery time. The day before your delivery, our team will contact you to give you a time window for your delivery, confirm the delivery method, and briefly review the safety protocols. Make sure your voicemail box is empty and to check any new messages if you miss our call.
