Full Answer
How do I contact Moen about a return or exchange?
For questions on Moen’s Non-Defective Return Policy or Process, please contact your Moen Sales Representative. For questions about the Moen Non-Defective Return Policy, contact Moen directly at 1-800-718-6636.
What is Moen’s RTV credit policy?
If a product defect is identified prior to or immediately following installation, Moen can issue a RTV credit in exchange for the defective product. Should your customer require a part to repair a faucet, the part should not be taken from a new faucet box. Refer the customer to the Moen Consumer Service Number 1-800-BUY-MOEN (1-800-289-6636).
How do I claim a Moen warranty in Canada?
Claiming a Warranty by Calling Customer Service Moen’s toll-free customer service phone number for the United States is 1-800-289-6636. They are available from 9 a.m. to 5:30 p.m. on weekdays and closed on national holidays. If you’re in Canada, you can call 905-829-3400 for Toronto and 1-800-465-6130 for the rest of Canada.
What is the phone number for customer service at Moen?
1-877-MOEN-PRO 1-877-663-6776 M-F 8am to 7:00pm ET Contact Us Browse All Service Where to Buy Contact Us Main Menu Service Support Contact Us Request a Meeting CustomerNet Return Policy Warranty Information Browse All Support Where to Buy Contact Us Main Menu Support Contact Us Browse All Contact Us Where to Buy Contact Us Main Menu
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Does Moen have a lifetime guarantee?
Moen products have been manufactured under the highest standards of quality and workmanship. Most Moen faucets are backed by Moen's Lifetime Limited warranty.
How do I return my Moen?
Refer the customer to the Moen Consumer Service Number 1-800-BUY-MOEN (1-800-289-6636). Credit for faucets that have been altered for replacement parts may not be given....Moen will not issue credit for and will not return the following:non-Moen product.product not authorized for return.new-in-box product.
Does Moen replace faucet for free?
If this faucet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the faucet back in good working condition and will replace FREE OF CHARGE any part or finish that proves defective in material and manufacturing workmanship, under normal ...
Do I need a receipt for Moen warranty?
Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts is not covered by this warranty.
What is the Moen warranty?
Moen products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser and parts of this product to be free from defects in material and workmanship during normal use, for (5) years from date of purchase.
How can I get a free Moen cartridge?
2:113:18FREE Moen Replacement Cartridge - YouTubeYouTubeStart of suggested clipEnd of suggested clipPlease select from the following. Options. If you are a consumer looking for warranty assistance orMorePlease select from the following. Options. If you are a consumer looking for warranty assistance or would like to purchase.
How long should a Moen kitchen faucet last?
Most generally last for 15-20 years. If yours is nearing the end of its lifespan, it might be time to consider a replacement. If your faucet constantly needs repairs. One of the most common signs that it's time to replace your faucet is when it needs constant repairs to function.
What faucets have lifetime warranty?
Below is a list of top plumbing fixtures brands with limited lifetime warranties.Delta Faucets and Fixtures. ... Moen Plumbing Fixtures. ... Danze Plumbing Products. ... American Standard Kitchen and Bathroom Fixtures. ... ROHL Plumbing Fixtures. ... KOHLER Plumbing Fixtures. ... Jacuzzi Whirlpool Tubs and Fixtures. ... Toto Plumbing Fixtures.More items...
Is Moen a good brand?
There's no denying that Moen is a good brand. But is it the brand for you? As far as quality standards, Moen is as good as it gets for products in their price range. The company sells affordable yet high-quality sinks, faucets, filtrations systems, garbage disposals, and way more.
What is lifetime limited warranty?
Limited lifetime warranty is a warranty against manufacturer defects, not normal wear and tear. It is for the lifetime of the part and not of the vehicle. The store would be able to determine if the parts are defective or not.
How do I know if my Moen cartridge is bad?
Symptoms of a bad Moen 1225 and 1222B Cartridge:Leaking from the handle, tub spout or shower head when off.Difficult to open or close shower valve.Difficult to turn shower handle.Inability to get very hot or very cold water.
How do I contact Moen customer service?
1-800-BUY-MOEN.
Where is the serial number on a Moen faucet?
Exact model numbers can be found on your box or on your instruction sheet. If unavailable, you may find the general family series number on the back of the spout (non pullout).
Is Moen a good brand?
There's no denying that Moen is a good brand. But is it the brand for you? As far as quality standards, Moen is as good as it gets for products in their price range. The company sells affordable yet high-quality sinks, faucets, filtrations systems, garbage disposals, and way more.
Where is Moen headquarters?
North Olmsted, OHMoen Incorporated / HeadquartersNorth Olmsted is a city in Cuyahoga County, Ohio, United States. As of the 2020 census, the city population was 32,442. North Olmsted is a west side suburb of Cleveland, Ohio, and is the 8th most populated city within Cuyahoga County. Wikipedia
Moen Defective Return Policy
Moen products have been manufactured under the highest standards of quality and workmanship, and feature a limited lifetime warranty to the original home owner.
Non-Defective Return Policy (Customer Accommodation)
Customer Accommodation is a program for customers enrolled in the Customer Incentive Program (CIP) which allows customers to return saleable product to Moen for Credit. To return product through this program the customer must be enrolled in the current Moen Fiscal Year CIP.
Download Form
To download the Non-Defective Return Goods Authorization Form, click below:
Moen Order Discrepancy (Discrepancy due to a Moen Error)
Moen Order Discrepancy is a program for customers that have had any of the errors below (see bullets) created or caused by Moen on your Purchase Order.
How to claim a Moen warranty?
Claiming a Warranty by Calling Customer Service. Moen’s toll-free customer service phone number for the United States is 1-800-289-6636. They are available from 9 a.m. to 5:30 p.m. on weekdays and closed on national holidays. If you’re in Canada, you can call 905-829-3400 for Toronto and 1-800-465-6130 for the rest of Canada.
What is the Moen faucet?
American company Moen is famous for its kitchen and bathroom faucets. It introduced a smart shower system in 2017 and a smart kitchen faucet in 2020. Most Moen products for home use come with a lifetime warranty.
How long is the Donner warranty?
Five years for electronics box, spout, and lenses in-home use and one year in commercial use. Lifetime warranty for the control box in-home use and five years in commercial use. Garbage disposals. Five to 10 years depending on the model. Donner-branded bath accessories.
Does Moen have a lifetime warranty?
Moen’s lifetime warranty applies when products are used in home settings. The manufacturer warrants that: Faucets will not leak or drip during normal use. There are no defects in material and manufacturing workmanship.
30 Day Money Back Guarantee
MONAT offers a 30-day money-back satisfaction guarantee (less shipping handling charges). If, for any reason, you are not satisfied with any MONAT product you buy, you may return the unused portion of the product to MONAT within 30 days for a full refund of the purchase price (less shipping and handling charges).
SHIPPING, RETURNS, AND REFUNDS
While we continue to navigate and respond to current events, MONAT is committed to making the safety of our employees and community of customers a top priority.
Receiving A Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items.
Cancellation
Freedom of Cancellation: Please contact our Customer Care team to opt out of the VIP Flexship Program at any time.
