Full Answer
What is Pearson's return policy for etexts?
eTexts, digital audio, digital videos or other digital goods cannot be returned for a refund. We do not offer a refund policy because it is impossible to return a digital product. Pearson online subscription purchases To request a refund for an online subscription please go to your order history and select Return next to your product.
Can I get a refund for an online purchase from Pearson?
Need a refund for an online purchase you made from Pearson? See this page for steps to obtain a refund. Charged more than once for an online purchase.
How do I make a return or exchange to Pearson?
Enclose proof of purchase from Pearson (invoice or packing slip). State the reason for the return or exchange. Provide your account number, name and phone number. Send materials by an insured, traceable method such as UPS or FedEx to: We provide product credit for qualifying returns received within 90 days of the invoice date.
What is the return policy for returns?
Returns must be shipped via traceable means with the original invoice enclosed. We cannot issue refunds and will return product for items returned more than 30 days after shipment date. If invoice or proper documentation is not enclosed with your return, we will make efforts to locate your address...
Does Pearson offer refunds?
You may return your book(s) or unopened CDs/DVDs/software, in resalable condition and with the original receipt, within 30 days for a full refund. Custom print products invoiced on or after November 1, 2021 cannot be returned.
How do I get a refund from Pearson VUE?
If you wish to cancel your exam, You must access your online Pearson VUE account to cancel your exam at least a minimum of 7 days prior to your appointment, a full refund will be issued to the same credit card used for booking the exam. The refund takes 10-14 business days.
What is 30 day return policy?
For example, the 30 days could mean that you have to exchange the purchase within 30 days of purchasing the items. It could also mean that you have 30 days to use a promotion or discount within the store.
How long do Pearson refunds take?
Please allow up to six weeks for credit to appear on your credit card. If more than 15 days have passed since you requested a refund, please contact Customer Service at https://support.pearson.com/getsupport/s/contactsupport .
Can you cancel Pearson?
You can end your subscription and get a full refund within the first 14 days of your initial 4-month term. Just contact Pearson support through the Pearson Virtual Assistant. If you keep auto-renew off after 14 days, your subscription will be cancelled the month after your initial 4-month term ends.
What is a refund request?
Refund Request means a Merchant generated request to transfer funds to a Customer.
How long do I have to return something?
Under the Consumer Rights Act, you have a right to return something and get your money back if it's faulty. You're only entitled to an automatic refund if you return it within 30 days, otherwise the retailer can repair or replace it. The time frame for returning goods for a refund can vary though.
How long after purchase can I return goods?
between 28-30 daysIf a retailer does have a returns policy, then you'll usually have between 28-30 days to return an item and get a refund or exchange.
Is a 7 day return policy legal?
Some stores set specific terms or a time frame as to when an item can be returned—it can be seven days to 30 days. There is no hard and fast rule on the period, but you need to take into consideration the nature of the item purchased and the express/implied warranties mandated by law.
Can you return an online textbook?
Google Play Books makes it easy to return a book . You may return an eBook for a refund for any reason if they receive your request within 7 days of purchase. Purchases through Google Play for Education are refundable within 30 days from the day of sale.
How do I ask for a refund letter?
Refund Request Letter—Why Is It Important?Ask for a refund in a polite and formal language.Include details about the product—what was purchased, when, and what the price was.Explain why you want to return the item.Mention relevant aspects of the transaction such as dates and place of delivery.
How do I contact Pearson?
Pearson Customer Service Call us on 1300 4 PEARSON (1300 473 277) during business hours.
How do I contact Pearson VUE?
Telephone numbers866-904-4432 (toll-free)+1-952-905-7181 (toll)
How do I reschedule a Cancelled exam on Pearson VUE?
Rescheduling / Canceling a Scheduled ExaminationGo to Pearson VUE.Click on Sign in.Enter your User Name and Password and click Sign In.Click the link for the exam scheduled from the Upcoming Appointments section.Review the Reschedule / Cancel policies before continuing.More items...
Can I reschedule a Pearson VUE exam?
If you wish to reschedule the date, time or location of your exam, contact Pearson VUE at least 24 hours prior to your exam appointment. Pearson VUE charges a $25 rescheduling fee and will not allow you to reschedule your exam with less than 24 hours notice.
How do I cancel my Nclex exam?
You must either reschedule or unschedule your appointment on the Pearson VUE website or by speaking with an agent at Pearson VUE NCLEX Candidate Services and receive a confirmation of unscheduled/rescheduled appointment email.
Returns Address
Pearson Education Returns Facility 258 Prospect Plains Road Cranbury, NJ 08512
General Policy
Products which are eligible to return for credit based on the eligibility qualifications within this policy must be received at our Returns Address by the timeline stated below per product type:
Non-Compliance
If Purchaser returns any product that is ineligible for credit for any reason specified in this policy, Pearson will automatically reject the return, Purchaser will not receive credit, and Pearson will ship the product back to Purchaser at Purchaser’s expense.
Returns Pricing
Credit for all such returns will be issued at the invoiced amount specified on the RMA. If a valid RMA number is not included with the return, Pearson will regard the return as non-compliant and ineligible for credit.
Restocking Fee
Purchaser's account will be charged a 2% returns restocking fee based on the returns value of Pearson Higher Education physical products.
Freight Charges
Purchaser assumes, and shall bear and pay, all risks and expenses of returning any such Merchandise. Returns freight charges are the Purchaser’s responsibility unless the product has been officially recalled by Pearson.
Damaged Titles Received by Purchaser
Titles damaged in transit to Purchaser by a Pearson selected carrier must be reported immediately to Pearson Higher Education Customer Service so that a claim can be filed.
Returns information
Custom print products invoiced on or after November 1, 2021 cannot be returned.
International ordering
Find contact information for when you’re looking to order books outside of your country of residence.
For physical products
If for any reason you are not satisfied with your purchase, you may return your book (s), unopened CDs, unopened DVDs, or unopened software, in resalable condition and with the original receipt, within 30 days for a full refund.
For electronic products
We do not offer a refund for eTexts, digital audio, digital videos or other digital goods.
How long does it take to get a refund from Rehacom?
Rehacom licenses and hardware returned after 30 days but within 90 days of invoice date, are subject to a 10% return fee, per returned parcel. Equipment must be in original packaging, unused or like new, clean and saleable condition.
Does Pearson give refunds for ReadyResults?
Pearson has no obligation to provide a credit or refund for ReadyResults usage credits after the date of sale. To obtain credit for Usage Credits/Electronic Assessment Units, information from your invoice will be required, your may submit your request via the Online Contact Form or contact Customer Service.
Individual Courses and Summer School
Once the student has purchased a course or courses, no refunds will be made. If you have any questions about Pearson Online Academy’s refund policy, please contact an admissions representative. You will be asked to acknowledge this policy during the enrollment process; exceptions to this policy are not offered.
Full-Time Enrollment Student
For enrollment in either first or second semester, the date a student withdraws will determine what, if any, percentage of total private school tuition may be refunded. Please note that refunds can take up to 30 days to be processed. In some instances, a family may owe a final tuition payment at the time of withdrawal.
Important Information for Full-time Enrollments
On the 15th day after a missed tuition payment, the student’s access to Pearson Online Classroom will be disabled. Access will be granted when all tuition due has been paid.
How to Return a Purchase
Our returns policy, and how you can use it, varies based on the nature of your order.
Returning a Physical Product
Pearson Returns Kuehne + Nagel Eindhout Eindhoutseheide 1 2430 Eindhout Belgium Please include a copy of the International Returns Form within each parcel: Download: International (Europe) Returns Form
Cancelling a Digital Product
To cancel your digital product or subscription, contact the Digital Learning & Support team and choose Digital Orders as your Issue Type. Please include your order number and details of the items to be cancelled. An advisor will be in touch to confirm your cancellation request.
General Policy
Eligibility For Return and Credit
- To be eligible, all returns must: 1. be purchased directly from Pearson 2. be in condition to be resold as new. It is the responsibility of Purchaser to remove any stickers placed on and/or inserts placed in products by Purchaser so that the product meets Pearson’s resalable as new condition. 3. be received by the timeline stated above per product ...
Non-Compliance
- If Purchaser returns any product that is ineligible for credit for any reason specified in this policy, Pearson will automatically reject the return, Purchaser will not receive credit, and Pearson will ship the product back to Purchaser at Purchaser’s expense. Notwithstanding the above, if the product returned which is ineligible for credit is in out-of-print status, then Pearson will destroy the produ…
Returns Pricing
- Credit for all such returns will be issued at the invoiced amount specified on the RMA. If a valid RMA number is not included with the return, Pearson will regard the return as non-compliant and ineligible for credit.
Restocking Fee
- Purchaser's account will be charged a 2% returns restocking fee based on the returns value of Pearson Higher Education physical products. The restocking fee shall not apply to products that are rejected and returned to Pearson in accordance with Section 9 “Rejection” or Section 11 “Recalls” of the Pearson Education Physical Product Standard Terms and Conditions.
Freight Charges
- Purchaser assumes, and shall bear and pay, all risks and expenses of returning any such Merchandise. Returns freight charges are the Purchaser’s responsibility unless the product has been officially recalled by Pearson.
Damaged Titles Received by Purchaser
- Titles damaged in transit to Purchaser by a Pearson selected carrier must be reported immediately to Pearson Higher Education Customer Service so that a claim can be filed.
Requesting An RMA / Packaging and Shipping Guidelines
- Purchasers can request an RMA by visiting the following website and selecting “Returns/RMA or Credits” in the “Issue Category” dropdown box: https://support.pearson.com/getsupport/s/contactsupport. And Purchasers can access an instructional video on how to request an RMA through Oasis here: https://screencast-o-matic.co…