Return & Refund Policy
- Goods sold shall not be returned, unless there are more than 3cm defects (such as dyeing, unrepairable hole (s), etc.)
- Please contact us on matters returned or exchange in 3 days after you receive the parcel, we will not entertain after 3 days of receiving.
- Email to elf.fashion.boutique@gmail.com or Call us +6014 925 7101
Full Answer
How do I contact Elf cosmetics customer service?
To contact customer service please email us at elf@elfcosmetics.com or call 212 239 1530 during our business hours of 9 am - 5:30 pm Monday through Friday, eastern standard time. What if I received a technical error message? We apologize for the technical difficulties you have encountered attempting to place your order with e.l.f cosmetics.
How do I contact elfcare customer service about auto-delivery?
If you questions about Auto-Delivery, please contact customer service by email at elfcare@elfcosmetics.com or call 212-239-1530. How can I get an account?
How do I earn points for shopping at elfcosmetics?
You must be signed in to your account to earn points for shopping at elfcosmetics.com. You can earn points for any e.l.f. Cosmetics purchase made at a retailer by uploading a photo of your receipt or online order confirmation. Please allow 24 hours to receive points for your uploaded receipt.
What methods of payment does Elf cosmetics accept?
What methods of payment does e.l.f Cosmetics accept? Credit Card – we currently accept all Visa, MasterCard, American Express, and Discover credit cards from the United States and Canada. We do not accept pre-paid credit cards. Debit Cards – All debit cards with a Visa or MasterCard logo may be used from the United States and Canada.
Can you return ELF products?
We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the low cost nature of our products, we are unable to offer any returns or exchanges.
How do I return items to ELF?
To start a refund process for the products listed above, please contact our customer service team by email here. We'll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.
Does Elf give birthday gifts?
For your birthday, take advantage of the free choice of gift item + free shipping with purchase from ELF Cosmetics.
Can I cancel my elf order?
Please note that once an order has been placed, it cannot be canceled or amended. Please be sure to check your order before it is placed to make sure it is completely accurate.
Can I return Elf Foundation?
We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the low-cost nature of our products, we are unable to offer any returns (except as noted below) or exchanges.
Does Elf on the Shelf give gifts?
I looked at my oldest, and she confirmed, “Yep, apparently, the Elf on the Shelf now brings presents to kids every day before Christmas.” Twenty-four additional presents before we even get to Christmas morning?!
Does ELF have a student discount?
e.l.f. Cosmetics Student Discounts | 15% Off.
Do elf points expire?
All of a Member's accrued Points will expire after 12 months of no activity. The 12 months will be rolling and will be reset at the time of activity.
How do I redeem my elf free birthday gift?
Your gift card value never expires, and it can be redeemed online or in-store by displaying the bar code on your phone to scan at the register. Once you connect your account, your Venmo & PayPal reward options will be available in your beauty squad dashboard under “Redeem Rewards” within a few hours.
Is Elf a good brand of makeup?
Overall, e.l.f. is a dependable brand for good-quality makeup, which is surprising considering how inexpensive their products are.
How can I contact elf?
(212) 239-1530e.l.f. / Customer service
How long does Elf makeup last?
How Long Do Elf Products Last?Perfumes with alcohol– about 5 yearsSkin care cosmetics– minimum 3 yearsMakeup cosmetics– from 3 years (mascara) to more than 5 years (powders)
How can I contact elf?
(212) 239-1530e.l.f. / Customer service
How long does Elf makeup last?
How Long Do Elf Products Last?Perfumes with alcohol– about 5 yearsSkin care cosmetics– minimum 3 yearsMakeup cosmetics– from 3 years (mascara) to more than 5 years (powders)
How do you get on the Elf PR list?
Insider access, right this way. If you're subscribed to any beauty influencers on TikTok, Insta, or YouTube, then you've likely heard them talk about being on a “PR list” for some of their favorite makeup brands.
Do Elf beauty points expire?
All of a Member's accrued Points will expire after 12 months of no activity. The 12 months will be rolling and will be reset at the time of activity.