Peloton Return Policy
- RETURN POLICY FOR YOUR PELOTON PRODUCT. We stand behind everything we sell. ...
- RETURN POLICY FOR PELOTON ACCESSORIES. Accessories purchased in-store may be returned for a refund within 30 days of purchase. ...
- ACCESSORY EXCHANGES. If the shoes you receive are the wrong size, we're happy to exchange them for you. ...
- APPAREL RETURNS & EXCHANGES. ...
Full Answer
Can you return a peloton after 30 days?
Returning Your Peloton Product If you are not satisfied with your purchase of any new Peloton Product, you can request a return within 30 days after your delivery. Unless your purchase is eligible for our 30-Day Home Trial Offer, this Return Policy applies.
What is the 30 day home trial for peloton?
‡30 Day Home Trial allows Members to try their first new Peloton Bike, Peloton Bike+ or Peloton Tread (each, a “Peloton Product”) worry-free at home for up to 30 days. Returns must be initiated within 30 days of delivery to receive full refund, delivery fee, membership fee and any accessories purchased with initial order.
How much does it cost to use the peloton app?
After your free trial, App Membership is $12.99/mo. Cancel anytime before free trial ends. *For the Peloton Bike and Peloton Tread, additional delivery fees may apply outside of the continental U.S. For the Peloton Bike+ delivery fees may apply outside of the continental U.S.
How long does it take for my shoes to be returned?
It typically takes about 5 business days to receive your shoes once you send the shoes back to us. Please note: Returned shoes must be in new, unworn condition and they must be returned within 30 days of purchase.
Can you return Peloton shoes if they don't fit?
If the shoes you receive are the wrong size, we're happy to exchange them for you within 30 days of purchase. To exchange your shoes, please contact our Membership Support Team by clicking here. After you fill out the form, we will send you a prepaid return label to send the shoes to us.
How long do you have to return Peloton shoes?
within 30 daysIt typically takes about 5 business days to receive your shoes once you send the shoes back to us. Please note: Returned shoes must be in new, unworn condition and they must be returned within 30 days of purchase.
What is Peloton return policy?
If you are a first-time Bike, Bike+ or Tread purchaser, you will have up to 30 days from your delivery date to try your Peloton at home. If you wish to return your order, you must return it in like-new condition, and you will receive a free pickup and full refund.
Do Peloton shoes have a warranty?
Peloton warrants the Product against defects in workmanship and materials under normal use for a period of 12 months from the date of original delivery, or for any additional period that is required by applicable law.
How do you exchange peleton shoes?
For Peloton cycling shoes, there is a 30-day return policy to get a free exchange of shoes. Unfortunately, shoes cannot be returned to a showroom. For exchanges, please contact Peloton Support at 866-679-9129 or support@onepeloton.com.
Should Peloton shoes be snug?
Properly sized cycling shoes are important. Cycling shoes should fit similarly to a running sneaker—not too snug, and not too loose. There should be space for your toes to wiggle and your arch should feel comfortably supported.
Do you regret your Peloton?
Peloton regret is real. And even if you are using your peloton regularly, at $2000 for a basic bike and then $35 a month to subscribe to the app for on-demand and live classes, you may feel as if you've spent more than you should have. We all get carried away, and you're not alone.
Can I buy Peloton shoes separately?
They have a similar fit and feel to socks, so your toes have plush comfort and wiggle room to breathe. Customer reviews confirm the shoes are Peloton compatible, but you'll need to purchase cleats separately.
What is covered under Peloton warranty?
Peloton warrants the components and all original parts of the Peloton Bike other than pedals, including its belt, brake resistance, crank shaft, seatpost, handlebars and water bottle holder, against defects in workmanship and materials for a period of 36 months from the date of original delivery.
What voids the Peloton warranty?
Peloton Protection Plans do not cover: Any cosmetic part or finish damage such as paint, plastic, dents, scratches, chips, rust or peeling that does not impact the functionality of the product. General hardware maintenance. Damage resulting from natural disasters or moves outside of your home.
Can you return a Peloton after 30 days?
What is 30 Day Home Trial? If you are a first-time Bike, Bike+ or Tread purchaser, you will have up to 30 days from your delivery date to try your Peloton at home. If you wish to return your order, you must return it in like-new condition, and you will receive a free pickup and full refund.
Can I return my Peloton after 30 days?
What is 30 Day Home Trial? If you are a first-time Bike, Bike+ or Tread purchaser, you will have up to 30 days from your delivery date to try your Peloton at home. If you wish to return your order, you must return it in like-new condition, and you will receive a free pickup and full refund.
Does Peloton apparel offer free returns?
Apparel Returns Any items purchased online or in-store may be returned for a full refund within 30 days of the original purchase date. Due to how quickly Peloton Apparel inventory moves, we are unable to offer a direct exchange option.
Should I return my peloton tread?
What Should You Do If You Have a Peloton Tread+ or Tread? A refund: “Consumers should immediately stop using the recalled Tread+ and contact Peloton for a full refund until November 6, 2022. Consumers who return the Tread+ treadmill after that date will receive a partial refund.
Can I exchange my peloton bike for the new one?
The only Peloton bike plus trade in is the one where you trade in an original bike for the Bike Plus. You cannot trade in a Bike Plus for a new one.
What Is Peloton Return Policy?
Peloton has a pretty standard return policy. According to their website, if customers are unsatisfied with their Peloton bike they can return it for a full refund as long as the return occurs within 30 days of delivery date.
How To Return My Peloton Bike
According to the Peloton website, if you discover that your Peloton bike just isn’t right for you you can initiate the return process by calling their hotline at 1-866-679-9129 or via online chat at onepeloton.com.
How Strict Is The Peloton Return Policy?
The Peloton return policy is pretty strict. They adhere strongly to the 30 day rule and if you try to initiate a return outside of that timeframe you will be unable to get your money back.
Peloton Exchange Policy
At this time, Peloton does not have an exchange policy. However, some online sources indicate that you can initiate an exchange for certain Peloton products by contacting customer support using one of the methods referenced above.
Peloton Refund Policy
The Peloton Refund Policy is the same as the return policy at this time. Peloton refers to the whole process as a “free trial period.” Essentially, the only way to get a full refund is to initiate the return of your Peloton bike or merchandise within 30 days of the delivery date.
Does Peloton Accept Returns After 30 Days?
Nope. Once the period of 30 days has passed you will be unable to return your Peloton merchandise for a full refund. This is the case for the Peloton bikes as well as other Peloton merchandise, so if you think you want to return your Peloton products be sure to do so before the 30 day period has expired.
Does Peloton Have Free Returns?
According to the Peloton website they do offer free returns as long as it’s within the time window. They do make a note that due to the size and weight of their bikes they do not refund users for the shipping fees they may have paid to receive their bikes, however.
Is chevron eligible for 30 day home trial?
chevron. Remote areas are not eligible for the 30 Day Home Trial. Remote areas include Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, ferry-only accessible locations and other remote areas. To determine if your address is in an eligible location, call our support team at 866-679-9129.
Do I have to pay for Peloton before 30 day trial?
Do I have to pay before my 30 Day Home Trial? chevron. Yes, if you pay by credit card, you will pay the full cost of your Peloton and accessories at the time of purchase. If you qualify and pay by financing, you will need to make the first installment payment to our financing partner.
Return Policy For Your Peloton Product
- We stand behind everything we sell. If you are not satisfied with your purchase of a new Peloton Bike, Peloton Bike+, Peloton Tread or Peloton Guide (each, a Peloton Product), you can return it for a refund. You must request a refund of your Peloton Product within 30 days of delivery. Unless your purchase is eligible for our Home Trial, this Return...
Return Policy For Peloton Accessories
- The following terms apply to Peloton accessories purchased outside a Home Trial: 1. Accessories purchased in-store or online may be returned for a refund online only, within 30 days of purchase/delivery. 2. Due to hygiene reasons, the following merchandise may not be returned or exchanged if they have been worn or used: headwear (hats, hair ties, headbands, bandanas), soc…
Accessory Exchanges
- If the shoes you receive are the wrong size, we're happy to exchange them for you. To exchange your shoes, please contact our Member Support team on +44 808 169 6469. Alternatively, you can reach out via live chat on our website or email us at support@onepeloton.co.uk. We will send you a prepaid return label to send the shoes to us. Once your shoes are on their way, we will ship yo…
Apparel Returns & Exchanges
- Apparel items purchased in-store or online may be returned for a full refund online, within 30 days of purchase/delivery. For a full refund, items must be unwashed, unworn and with the tags attached. Refunds will be credited back to the original card only. If any items were purchased with a referral code, your order will be refunded in the form of a new code for the amount of the retur…