Return Policy - How to Return Items - Pick ‘n Save Kroger Co. Family of Stores Company Return Policy Effective July 13, 2020 All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase.
Full Answer
What is a pick and save reserve?
Pick-N-Save Reserves The Right To Check All Tool Boxes, Totes, Bags, Cases, Etc. , Upon Leaving The Yard
What happens if you don't obey our rules?
Anyone Not Obeying Our Rules And Policies, Or We Feel Is A Threat To The Safety Of Others Will Be Asked To Leave.
What to do when you pull a heavy part?
If You Are Pulling A Heavy Part Bring Another Person To Help You Out
Do new cars arrive daily?
New Vehicles Arrive Daily If You Are Not Able To Loca te A Part , Let Our Sales Staff Help You Locate The Part
What is the Kroger arbitration?
19.1 RESOLUTION OF CLAIMS OR DISPUTES. Any claim or dispute between you and Kroger arising out of or relating in any way to the Terms, the Service, your purchase of the products, or use of the products must be resolved through final, binding arbitration. This arbitration obligation applies regardless of whether the claim or dispute involves a warranty, tort, fraud, misrepresentation, product liability, negligence, violation of a statute, or any other legal theory.
How to dispute a Kroger claim?
Before commencing any arbitration proceedings under the Terms, you must first present your claims or disputes to Kroger by calling 1-800-KRO-GERS (1-800-576-4377) and asking for the customer service department and allowing Kroger the opportunity to resolve the claims or disputes. If your claims or disputes are not resolved within sixty (60) days, you may commence arbitration proceedings in accordance with the Terms.
How old do you have to be to use the sandbox?
2. ELIGIBILITY. You must be 18 or older to use the Service. However, there may be certain items, like tobacco products and alcoholic beverages, for which you must be 21 or older to purchase, depending on local law. For these items, we will require a signature at the time of pick up or delivery (as applicable) and proof of age via a valid, governmentally - issued photo ID, such as a state-issued driver’s license or U.S. Passport.
What to do if you have paid for something missing from your order?
If any product in your order for which you have paid is missing from the items you received please contact the store from which you picked up or placed your order, the address and telephone number of which appears on the receipt you receive with your order and/or by email. At the store’s option the missing items will be made available to you for pickup or will be delivered to you instead of offering you a refund. Refunds will be credited to the payment card used to purchase the order.
What is the phone number for Krogers?
17. YOUR SATISFACTION. If you have questions or you’re not 100% satisfied with your order, please call our Customer Service line at 1-800-KROGERS (1-800-576-4377), Monday through Friday, 8:00am to Midnight EST, and Saturday and Sunday, 8:00am to 9:30pm EST except federal holidays.
Does Kroger accept digital coupons?
We accept valid digital and paper coupons for all Pickup orders when you pick up your order, but not for Delivery orders. This includes loyalty coupons, manufacturer’s coupons and special store coupons. Please present your valid paper coupons and non-Kroger digital coupons to the associate when you pick up your Pickup order. Digital coupons linked to your Loyalty Card are automatically applied to your order.
Can you return an item to Kroger?
16. RETURN POLICY. We offer refunds, store credits, and exchanges for in-store, Pickup, Delivery and other Kroger e- commerce services. If you discover a problem after you receive your order, you can return any wrong or unacceptable item directly to your local store or contact us by phone at 1-800-KRO-GERS (1-800-576-4377) or send us a message by clicking here. Proof of purchase may be required. We reserve the right to refuse returns for expired or consumed items, where abuse or fraud is suspected, and/or if prohibited by applicable law.
Free Non-Surgical N95 Masks
Our stores are now serving as access points to free non-surgical N95 masks as part of our partnership with the U.S. Department of Health and Human Services.
Return Policy Update
Effective July 13, 2020, all Kroger Family of Stores can accept returns of items purchased at any Kroger Company Family of St ores location within a 14 day window of purchase. View Policy.
Pharmacy
Our pharmacy drive thru and walk-up services remain operational and staffed to meet your needs. Find Pharmacy hours, service information and more. View hours & Services.
The Little Clinic
The Little Clinic remains dedicated to providing customer-focused health care to our communities. Get the latest updates on our services, including virtual care options. See Clinic Updates.
Enhanced Cleaning Procedures
Our stores are cleaning commonly used areas more often, including cashier stations, self-checkouts, credit card terminals, conveyor belts and food service counters, and cleaning shelves when restocking products.
Protective Barriers
We’re installing protective barriers at check lanes and Pharmacy counters (as well as The Little Clinic and Starbucks) to protect both customers and associates.
Social Distancing
As part of our efforts to keep you safe and to encourage social distancing, you may notice signage and floor markers at some locations that encourage proper physical distance between associates and customers.
General
Where can I find recall alert? Where can I find my local store? Where are Pharmacy FAQs? What is zero hunger, zero waste? What is the Return Policy? How do I download the Mobile Application?
Ways to Shop
What are Pickup, Delivery, and Ship? What is Ship and how does it work? What is Grocery Pickup and how does it work? What is Grocery Delivery and how does it work? How do I see my shopping list?
Ways to Save
How do I redeem digital coupons? What are the current sales and coupons? Where is the Digital Coupons Policy?
What is Delivery and how does it work?
Delivery is one of our online ordering services. You can shop online for the products you need and get them delivered to your doorstep the same day. Planning ahead? You can also choose a time slot for the next day or later.
Are there fees for using Delivery?
Yes, there is a service fee which can range from $9.95 to $11.95 depending upon your location. This fee is applied to your order at the time it’s placed.
Can I add a prescription to my Delivery order?
At this time, prescriptions cannot be added to Delivery orders. However, we are working to add this capability in the future.
Why isn’t Delivery an option for me?
Unfortunately, we’re not able to provide Delivery to all our customers at this time but we’re always evaluating new locations. We do our best to inform customers if and when new locations become available .
What kinds of products can I buy through the Delivery service?
You can shop for over 70,000 items online! And we’re adding more products all the time.
Do you accept coupons for Delivery?
While we can’t accept paper coupons on Delivery orders , we do accept digital coupons! Digital coupons can be clipped online and are automatically applied to your order. You’ll see discounts either at the time of delivery or in the form of an online payment adjustment within 48 hours. Orders placed through Delivery online will earn points towards fuel rewards.
How do I modify a submitted order for next day delivery?
To chat with the Instacart shopper directly, you will need to modify your delivery account settings to enable notifications about your order.
WISH BONE THOUSAND ISLAND DRESSING, 15 FO
Affects Dillons, Gerbes, Baker's, King Soopers and City Market stores.
METFORMIN-HYDROCHLORIDE EXTENDED-RELEASE TABLETS, USP 750MG, 100 CT
Affects Kroger stores located in Greater Cincinnati (including Northern Kentucky and Dayton, Ohio plus South Eastern Indiana); Central and Northwest Ohio; Northwestern Virginia panhandle; Michigan; Indiana (except SE Indiana, -Evansville-); Illinois; Eastern Missouri; Greater Louisville area (including Indiana) and Lexington, Kentucky; Hopkinsville and Bowling Green, Kentucky; Nashville and Knoxville, Tennessee; Huntsville, Alabama.
RNFG CHICKEN SALAD CROISSANT, 7.8 OZ
Affects Kroger stores located in Georgia; South Carolina; Auburn, Alabama.
NITROGLYCERIN SPRAY 0.4MG, 12 GM
Affects Kroger stores located in Greater Cincinnati (including Northern Kentucky and Dayton, Ohio plus South Eastern Indiana); Central and Northwest Ohio; Northwestern Virginia panhandle; Michigan; Indiana (except SE Indiana, -Evansville-); Illinois; Eastern Missouri; Greater Louisville area (including Indiana) and Lexington, Kentucky; Hopkinsville and Bowling Green, Kentucky; Nashville and Knoxville, Tennessee; Huntsville, Alabama.
KROGER SHREDDED ICEBERG LETTUCE, 8 OZ
Affects Kroger stores located in Greater Cincinnati (including Northern Kentucky and Dayton, Ohio plus South Eastern Indiana); Central and Northwest Ohio; Northwestern Virginia panhandle; Michigan; Indiana (except SE Indiana, -Evansville-); Illinois; Eastern Missouri; Greater Louisville area (including Indiana) and Lexington, Kentucky; Hopkinsville and Bowling Green, Kentucky; Nashville and Knoxville, Tennessee; Huntsville, Alabama..
HERBAL ESSENCES CUCUMBER & GREEN TEA DRY SHAMPOO, 1.7 OZ
Affects Kroger stores located in Hopkinsville and Bowling Green, Kentucky; Nashville and Knoxville, Tennessee; Huntsville, Alabama;
PANTENE MIST BEHAVING DRY CONDITIONER, 3.9 OZ
Affects Kroger stores located in Georgia; South Carolina; Auburn, Alabama; Greater Cincinnati (including Northern Kentucky and Dayton, Ohio plus South Eastern Indiana); Central and Northwest Ohio; Northwestern Virginia panhandle; Michigan; Indiana (except SE Indiana, -Evansville-); Illinois; Eastern Missouri; Greater Louisville area (including Indiana) and Lexington, Kentucky; Hopkinsville and Bowling Green, Kentucky; Nashville and Knoxville, Tennessee; Huntsville, Alabama; Greater Memphis area, Tennessee; Arkansas; Mississippi; Western Kentucky; North Carolina; Virginia; Eastern West Virginia; Eastern Kentucky; Southeastern Ohio; Texas and Louisiana; Bakers, Dillons, Gerbes, King Soopers, City Market, Fry's, Ralphs, QFC, Food4Less, FoodsCo, Smith's, Mariano's, Pick 'n Save, Metro Market and Fred Meyer stores..
What is "AS IS" in thrift stores?
All sales of parts, tires, builders and thrift store items are sold "AS IS".
How long do you have to return a used tire?
Tires may be returned and exchanged for replacement tires only if the tires have not been driven on and you return them within three (3) days from the date of purchase.
How long does it take to return a pick and drop?
If you are not 100% satisfied with your parts purchase you may return the purchased item to any Pick-n-Pull location within thirty (30) days of the original purchase with the receipt.
Can you return used tires?
By purchasing used tires from us, you agree to have the used tires further inspected and installed by a professional tire installer. Tires may be returned and exchanged for replacement tires only if the tires have not been driven on and you return them within three (3) days from the date of purchase.
Is the thrift store final?
All sales of builders and items from the thrift store are final.
Does Pick and Pull have environmental fees?
Environmental Fees. When you buy from Pick-n-Pull, your receipt will include an Environmental Fee. This charge helps offset some of the costs of handling and legally disposing hazardous materials commonly found in automobiles and other vehicles.
