To return your item for a full refund, please: (i) Log in to your “Account” on www.prada.com within thirty (30) days from the date of the shipping confirmation, access your order history and follow the online instructions.
Full Answer
Can I return items purchased at a Prana retail store?
Items purchased at a prAna retail store must be returned back to a prAna retail store. Items purchased online must be processed via the prAna website. Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund.
How does Prada protect my payment details?
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions. You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties. You will receive a payment receipt for orders placed on our website.
How long does Prada keep personal data and purchase details?
Personal Data collected for the purposes of customer management to offer personalized services and advantages reserved for registered members, are kept for a period of 7 years from the date of your last interaction with the PRADA Group; and Purchase details are kept for a period of 7 years from the date of purchase.
What can I find in the Prada e-store?
The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals. If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “ Find in store ” tool or discover similar products.
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Does Prada accept returns?
If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery or collection. Before requesting a return, please ensure that the items comply with our terms of sale.
Can I return Prada online to store?
1.3 Returns: Products purchased through the site may be returned free of charge, within thirty (30) days from the date of the shipping confirmation except for the Personalized Products, which are non-returnable....SHIPPING AND DELIVERY.PriceIn-store Pick-upComplimentary3 more rows
Can you return at Prada outlet?
PRADA OUTLET REFUND POLICY You have 14 days to exchange, receive store credit, or receive a refund to the original payment. It is important to note that the Prada Outlet counts your purchase date as one of the 14 days. This policy is definitely more generous than other luxury stores that only do exchanges.
Does Prada have warranty?
PRADA merchandise sold by us or through authorized retailers only, has a warranty against manufacturing defects, determined in our sole discretion, for 1 year from the date of purchase. This warranty does not cover normal wear and tear.
Does Prada have good customer service?
Very disappointing service The Customer Service Team is rude and incompetent, you wouldn't expect this from the luxurious brand like Prada.
Can you buy online Prada?
Shop Prada Online | Nordstrom.
Is Prada outlet online authentic?
Before making a special trip to this outlet mall, be mindful of one major thing. Every item here is authentically made by Prada, or one of the companies they own (Miu Miu, Church's, etc.) But no, Prada did not decide to take thousands of handbags from their boutiques in Milan and mark them down just for you.
Does Prada ever go on sale?
Prada doesn't go on sale. It just doesn't. But it's 2020 and God dammit, anything can and will happen.
How can you tell a real Prada card from a fake?
Signs of a forged authenticity card include uneven spacing between the letters and numbers, slanted lines, or low-quality printing. The authenticity card should come in a black envelope embossed with the Prada logo. A printed logo signals it's a fake.
Will Prada replace my bag?
If your Prada handbag or accessories are in need of repair, whether it's a gentle cleaning or a complete replacement of one part, Modern Leather Goods can get the job done while you wait. Don't wait, bring your Prada products into Modern Leather Goods today!
How do I get my Prada bag repair?
To contact our Client Services department you can call 1-877-997-7232 from Monday to Sunday 9:00 am - 8:00 pm or complete the form below.
Does Prada fix broken bags?
Prada: Will repair any bag purchased at one of their boutiques. Bags are sent to their NYC repair lab.
Do you need an appointment at Prada?
While browsing our e-store, you can easily locate the item of your interest in our Stores. From here, you can also request an appointment in any of the listed Stores. While doing so, you can easily select your preferred store, date and time frame.
How do I get my Prada bag repair?
To contact our Client Services department you can call 1-877-997-7232 from Monday to Sunday 9:00 am - 8:00 pm or complete the form below.
How many Prada stores are in the US?
There are a total of 54 prada locations in United States as of April 21, 2021 The state with the most number of Prada locations in the United States is New York with 8 locations, which is 25% of all prada locations in United States.
What to do before returning an item?
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
How to explore products online?
You can explore products online by new arrivals or by choosing a product category. Refine your search by selecting colors, materials and styles. When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page.
How long does it take to get personalized products?
You can order personalized products and receive them by the estimated delivery date specified on the product page description, within 5 weeks starting from the receipt of the confirmation email.
How long does it take to return a sandbox?
The return must be requested within 30 days from delivery of the order.
Is the charge in the same currency as the price at checkout?
The charge will be in the same currency as the prices you see at checkout.
Can you return a product without a security tag?
In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
How to request a Prada account deleted?
To submit a request for deletion, you may call us at 1-877-997-7232 or email us at privacy@prada.com or visit https://www.prada.com/us/en/info/contact-us.html . You also may designate an authorized agent to make a request for deletion on your behalf on our website at https://www.prada.com/us/en/info/contact-us.html.
How to opt out of Prada?
To submit a request to opt out of sale, you may call us at 1-877-997-7232 or email us at privacy@prada.com or visit https://www. prada.com/us/en/info/contact-us.html . You also may designate an authorized agent to make a request to opt-out of the sale of your personal on your behalf on our website at https://www.prada.com/us/en/info/contact-us.html .
What is PRADA disclosure?
To Comply with Laws. PRADA may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process or to protect the interests or safety of its visitors and customers, PRADA employees or others. 8. Retention period.
Where is Prada located?
Prada S.p.A., with its registered office in Milan (Italy), the operating holding company of the PRADA Group (defined below) and site manager of www.prada.com, together with its subsidiary, PRADA USA Corp., with its registered office in New York (USA), (collectively, “ PRADA ”) is committed to protecting the Personal Data (defined below) that you share with us, and explaining how we collect, process, and share that information online. We collect your Personal Data on the Website (defined below) to enhance the services we offer you, maintain and improve the Website, protect the security of you and our Website, comply with legal obligations, and inform you about other services and products that may be available through us, our affiliated companies, and our marketing partners.
What is the purchase and order information?
Purchase and order information: contact information, billing address, shipping address, together with purchase details (products, color, size, quantity, price), methods of payment and/or any communications we have received about your order or purchase
How long are purchase details kept?
Purchase details are kept for a period of 7 years from the date of purchase.
How long does it take to get a refund from Prada?
The return process takes about 7 days, then we will send you a refund confirmation email. For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232. Refund times.
How to contact Prada by phone?
You can contact our Client Service by phone at +800 800 77232 (from Monday to Saturday from 9 am to 8 pm and on Sunday from 9 am to 6 pm, Central Europe Time), by e-mail at client.service.eu@prada.com, through the dedicated “ contact us ” section or per livechat on www.prada.com. Shipping options and costs.
How does Prada confirm an order?
The Order will be confirmed only when Prada sends the confirmation email to the email address indicated on the order form. Prada will send you the relevant confirmation email for each Product as soon as it is ready to be shipped.
How long does it take for Prada to deliver?
Please note that Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
What is Prada's e-store?
The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
How to place an order on Prada?
You may also place an order on the Prada website by logging in through the My Account section. At check-out, in case your order contains more than one item, the option to receive the products separately by means of multiple shipments, is already pre-selected.
Is Prada safe to receive?
We wish to reassure you that the Prada Group complies with hygienic and sanitary guidelines and protocols requested by all relevant authorities and that, as per the WHO, World Health Organization, it is safe to receive parcels – please visit their website here for more details.
How long does it take to return a PRANA item?
You too can return your merchandise within 60 days of the purchase date. Influencers must return their merchandise to the original purchase location. Items purchased at a prAna retail store must be returned back to a prAna retail store. Items purchased online must be processed via the prAna website. International Returns.
How to start an exchange with PRANA?
To start your exchange, wait until your return is completed, then place a new order on our website using your prAna Merchandise Credit.
What happens if you return a product without a receipt?
For all returns without the original receipt or packing slip, a merchandise credit will be issued at the lowest selling price.
Can you return a prana product?
prAna merchandise purchased through our third-party authorized dealers must be returned back to the original place of purchase for warranty assistance.
Does PRANA cover warranty?
Our warranty policy only covers items purchased directly from prAna.com or prAna retail stores.