We'll happily accept your returns or exchanges in original, unwound condition within 60 days of your order date. Please include your order number and a note indicating if you’d like a refund or an exchange (and for what). You can find the order number in your Quince and Co account or confirmation email.
Full Answer
How is Quince changing the way we shop?
"While D2C brands have changed the way we shop, Quince is looking to change retail even more dramatically." The Down Puffer Vest is made to be worn everyday or as an extra layer to warm up your days. Filled with premium certified responsible down that has one of the highest warmth-to-weight ratios on the planet.
How do I change the shipping address for my quince order?
Before placing your order on Quince, you can change the shipping address directly in your shopping cart. Within 8 hours of placing your order, please contact care@onequince.com and we will do our best to change it before your order ships. Once your order has shipped, we unfortunately can no longer change the address.
What do you think of quince's rug collection?
"Quince’s new rug collection is hand knotted and tufted by artisans in India. Best of all, the prices are fairly reasonable for the top-notch quality you’re getting."
Is Quince a luxury brand?
Every Quince product is guaranteed to meet or exceed the quality standards of leading luxury brands. If you're not completely satisfied we'll give you a full refund. Quality shouldn’t be a luxury.
Does Quince do free returns?
You will receive a free return label should you return any items. You will receive an email confirmation once your refund or exchange has been completed.
How do I return items to quince?
Your email address must be the same as the one you used for the original order. Once you have an account created, please login and go to Account > Orders & Returns > Return or Replace Items. Once you have processed a return, you will receive an automated email including a shipping label.
Does Quince ship from China?
We ship directly from the factory to you, reducing the carbon footprint of getting goods to the final destination. We partner with factories we know and trust. In China, where our cashmere is assembled, we work with a factory whose relationship with one of our co-founders spans more than 20 years.
How long do Quince dresses take to ship?
A. If your dress is in stock, it will ship out within 1 business day and will arrive to you in accordance with your chosen shipping method. If your dress is at our warehouse it will ship out within 2-5 Business days and will arrive to you in accordance with your chosen shipping option.
Can you return Quince dresses?
We request that you carefully select your online purchases. We follow Universal Industry Standard for Return and Exchange Policy of Formal Wear. All sales are final on ALL items. No refunds or returns are accepted.
Who owns Quince clothing?
founder Sid GuptaThat means the goods are sent directly to the customer from the factory floor, says Quince founder Sid Gupta. “That's where we are making a savings and building a revolutionary supply chain.
Why is Quince so cheap?
Quince's Best Affordable Clothing The secret behind the brand charging half or even two-thirds of what its competitors would for such beautiful clothes is a manufacturer-to-customer model that cuts out a myriad of supply chain middlemen, ensuring we get the closest price to what it actually costs to make a garment.
Is Quince high quality?
If you are looking for great products that are incredibly high quality, then check out Quince. From bags to washable silk to ABC Pant Alternatives to $59 Cashmere, Quince has you covered. They have great clothes and a great price, shipped directly from the factories that make them to your home.
Is Quince actually ethical?
The organic cotton used in many of Quince's items is cozy and durable and the Mongolian cashmere and baby alpaca wool are soft, itch-free, and what you'd expect from a high-end brand. In short, Quince is the real deal and offers consumers sustainable and ethical fashion at affordable prices.
Do quince dresses run small?
Please remember that all Quinceanera dresses come smaller than your regular size. Usually these dresses come two sizes smaller than your regular size. Standard lengths are approximately 60” hollow to hem.
When should I get my quince dress?
We recommend saying YES to your Quince / Wedding dress at least 8 - 12 months in advance!
Does quince grow in Canada?
Quince, once a staple presence in the Canadian garden, it turns out, is just one of the species vanishing from our landscapes. Gardens are evolving. You may not think your backyard or patio matter in the grand equation known as the environment, but they do.
How do I return something to Everlane?
To begin, log in to your Everlane account and head to your Orders & Returns page. Select the items you'd like to return by specifying the reasons they didn't work out. Select your preferred refund method. Store credit returns are free, and refunds to your original form of payment include a $7 shipping label fee.
How do I return something to Brooklinen?
Most of our products can be returned or exchanged within 365 days. And we'll pay for the return shipping if you're in the US. Returns will be refunded in the original payment method or store credit. We do our best to make you comfortable, because let's face it, you're the best.
How long does it take for a Onequince package to arrive?
If your package was marked as delivered but you cannot find it, please wait 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours. In some cases, the package was delivered to a neighbor or placed in a different mailbox. If you can, please ask your neighbors if they have seen the package before contacting customer service. If you still have not found the package, please email us at care@onequince.com, and we will let you know of next steps.
How long can you use your rewards points?
You're eligible to use your points up to 1 year after they have been earned, either from the date that a referred friend makes a purchase, or from the date that you earn points for completing actions outlined in the Manage Rewards pop-up on the Account Page.
How long does it take for a refund to show on a credit card?
Once you receive a refund notification, the refund will show on your credit card in 24-48 hours.
How long does shipping take?
For all products except jewelry, orders are typically processed within 1-2 days. Shipping times vary based on the shipping method and destination. Generally speaking, orders shipped via standard shipping options arrive to your door 5-7 business days from the shipment date.
How much does shipping cost?
We strive to maintain low shipping costs and all products include basic free shipping. At your option, you may purchase an expedited ship. This cost varies depending on the size, weight and destination of your order. Since items may ship from multiple manufacturers, expedited shipping costs are applied separately by item ordered.
How do I cancel my order?
All orders have a 2-hour cancelation window. To cancel an order, please login to your account with the same email used to place the order, go to My Orders & Returns, find the order you'd like to cancel, and click "Cancel." If more than 2 hours have passed since your order was placed, you will not see the option to cancel.
When will you process my return?
Once your return order has been received by us, please allow up to 10 business days for it to be processed. You will receive an email confirmation once your refund or exchange has been completed. Once you receive a refund notification, the refund will show on your credit card in 24-48 hours.
RADICALLY LOW PRICE
Every Quince product is guaranteed to meet or exceed the quality standards of leading luxury brands. If you're not completely satisfied we'll give you a full refund.
Our Mission
Quality shouldn’t be a luxury. Our mission is to bring the world’s highest quality goods to everyone for affordable prices.
SUSTAINABLE AT OUR CORE
From the makers we choose to partner with, to the materials used, to our direct-from-manufacturer shipping, each part of our business is designed with sustainability in mind. A sustainable approach is paramount, and will continue to be even more important as we continue to grow.
