rad power bike return policy

by Jaylon Boehm Published 2 years ago Updated 1 year ago

Rad Power Bikes will accept returns for a refund on bikes if the return is initiated within 14 days of the arrival of your product. Returned bikes must have less than 10 miles on the odometer and must be free of signs of use to be accepted. Accessories may be returned to Rad Power Bikes within 30 days of delivery if they are returned unused and in resalable condition.

Full Answer

What is the warranty for Rad Power Bikes (RPB)?

All Rad Power Bikes (“RPB”) ebikes (the “ebike”), and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for one (1) year after receipt of the ebike by the customer (the “Warranty Period”).

How do I Return my Rad Power Bikes order?

Submit a return request form, including the reason for the return, and attach a photo taken in the previous step. Rad Power Bikes will review the request and get back to you within 3 business days. Canceling an order that hasn’t shipped will result in a refund.

How do I return an ebike?

To return an ebike that is not defective or damaged, you must contact RPB within fourteen (14) days of your receipt of the ebike.

How long does Rad Power Bikes take to ship?

In-stock items ship within 5 business days. All delivery times are calculated based on location. For Rad Power Bikes order tracking, the brand will send an email with the FedEx tracking info. Or, you can check the Rad Power Bikes order status via FedEx’s website.


Can I return my rad bike?

Accessory and Replacement Parts are eligible for return within 30 days of receipt and must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and in the original packaging. If you received something other than what you ordered please contact us here for an exchange.

Can you return an ebike?

Return Policy Electric Bicycles - Our standard policy for e-bike returns is that you may return a new e-bike within 30 days of purchase for store credit.

What is the warranty on Rad bikes?

All Rad Power Bikes (“RPB”) ebikes (the “ebike”), and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for one (1) year after receipt of the ebike by the customer (the “Warranty Period”).

How many miles do Rad Power Bikes last?

between 25-45 milesThe battery gives the bikes an expected range of between 25-45 miles on a single charge depending on the level of pedal assist, terrain, and rider size.

Where are Lectric XP bikes made?

Here's a breakdown of some of the most popular electric bikes sold in the USBrandUS HeadquartersTheir Ebikes are Made in:TrekWaterloo, WITaiwan, China, Netherlands, GermanyLectricPhoenix, AZOverseasHaibike USADenver, COTaiwanRide1upSan Diego, CAChina15 more rows

Does Rad Power Bikes ever have sales?

While Rad Power Bikes does occasionally run sales, these are the best prices we've ever seen for these bikes. In fact, the RadMission debuted at $999 before increasing to its MSRP of $1,099, so this sale brings the price down to even lower than its promotional debut price.

Is Rad bike warranty transferable?

A transfer of ownership will allow a new owner to get replacement parts and support from Rad Power Bikes. This is one way we discourage theft of our customers' ebikes. Note: Ebike warranty does not transfer to another owner after a sale.

Can you wash a rad power bike?

How: The bike should only be cleaned with a moist rag and non-corrosive biodegradable cleaners. Do not use a pressure washers or hose to clean the bike. This can cause water damage to electrical components and will likely void the warranty.

Are Rad bikes made in USA?

Rad Power Bikes is a Seattle based company. Their bikes are designed in the USA and built in China.

How do you make a rad power bike faster?

9:1616:52How to speed up your Rad Power ebike! - Complete guide - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe egg rider removes this limit and lets you run your rad bike at that full 912 watts in this.MoreThe egg rider removes this limit and lets you run your rad bike at that full 912 watts in this. Example. This upgrade doesn't add any more speed to your bike.

Can you ride a rad bike without pedaling?

All of our bikes (U.S. and Canada) include a throttle on the right handlebar that lets you move without pedaling.

How fast does the RadRunner plus go?

20 mphThe RadRunner Plus has enough power in its 750W motor that it only takes a couple of seconds to reach the bike's top motor-assisted speed of 20 mph when engaging the throttle or pedaling in the highest assistance level.

How do I reset my rad power bike battery?

Turn off the bike, remove the battery, and press and hold MODE (or the power button) to discharge remaining power. Set the battery on a solid surface with the side with the fuse covers facing upward.

How do I contact Rad power bikes?

Live support With lifetime customer support, you'll have an expert a phone call away. Call 1-800-939-0310 to speak directly with our team.

Where are serial numbers on Rad bikes?

The serial number is engraved on the bike frame below the RAD badge at the front of the bike.

What is BD program?

Under the BD Program, your ebike will be brought to your specified address by an RPB representative pre-assembled, including any purchased accessories, for your immediate use. The RPB representative will also provide a tutorial demonstrating how to use and benefit from the features of your new ebike, including its operation and battery charging recommendations.

How many miles does an ebike need to be on the odometer?

The ebike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.).

What are the risks of using ebikes?

You acknowledge that there are inherent anticipated and unanticipated risks and dangers involved with the use of our Products, including the ebikes, whether intended or as a result of misuse. You understand that such risks can result in injury, death, illness or disease, physical or mental damage to yourself, your property, other third parties and their property, or to the property of RPB.You agree to release, waive, defend, indemnify, and hold RPB and its directors, officers, employees, agents, members, partners, suppliers, and licensors harmless and will keep them indemnified from any claim or demand, including reasonable attorneys’ fees, relating to or arising from:#N#(a) your purchase or use of any Products;#N#(b) any violation by you of these Terms; or#N#(c) your violation of another party’s rights or applicable law.#N#RPB reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with RPB in asserting any available defenses.

What are section titles?

Section titles are only for convenience and have no legal or contractual significance. Any list of examples following “including” or “e.g.,” is illustrative and not exhaustive, unless qualified by terms like “only” or “solely.” RPB’s failure to act with respect to a breach by you or others does not waive its rights to act with respect to subsequent or similar breaches. A waiver will only be binding on RPB if it is in a written document signed by RPB. If any provision of these Terms is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining terms, covenants and restrictions will remain in full force and effect. You and RPB intend that the provisions of these Terms be enforced to the fullest extent permitted by applicable law. Accordingly, you and RPB agree that if any provision is deemed unenforceable, where possible, it will be modified to the extent necessary to make it enforceable, which may include its deletion. RPB may assign its rights and delegate its obligations under these Terms, in whole or in part, at any time with or without notice to you, and these Terms will be binding upon and inure to the benefit of RPB’s successors and assigns. RPB shall have the right to assign these Terms, at its sole discretion, without notice to you. You may not assign, transfer or sublicense your rights (if any). These Terms (including any incorporated terms) and any Additional Terms constitute the entire agreement between you and RPB with respect to the Site. Both you and RPB warrant to each other that, in entering this agreement, neither RPB nor you have relied on nor will have any right or remedy based upon any statement, representation, warranty, or assurance other than those expressly stated in these Terms (including any incorporated terms) and any Additional Terms. The preceding sentence will not limit or exclude any liability that cannot be limited or excluded under applicable law. No one other than you and RPB, or RPB’s successors and assigns, will have any right to enforce these Terms.

Can you return a product to RPB without written consent?

Any Products sent back to RPB by you without the written consent of RPB shall be rejected and returned to you at your cost.

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