Full Answer
What is AT&T's return policy for phones and devices?
Some phones, devices, and accessories don’t use the standard AT&T return policy. For example, some devices must be returned within 14 days from the date of purchase instead of 30 days. For specific exception details about the return policy for your phone, device, or accessory, visit AT&T Wireless Return Policy, and click the Returns by Device tab.
How do I return or exchange an AT&T device?
You can return or exchange a device during the 14-day return period if you bought it at an AT&T store, over the phone from AT&T, or online from att.com. Be sure to include all the original packaging and components like chargers and manuals. Return the device to an AT&T store or contact us for a return shipping label.
How do I get my equipment discount back from AT&T?
Typically, if you return or exchange a phone that you received through an upgrade within 30 days of the upgrade, you can receive an equipment discount for a replacement phone. After you return your equipment to AT&T, allow a few days for a credit to post to your account and for your equipment discount to be restored.
How do I upgrade my AT&T Phone with Next up?
• Upgrade Eligible4 : Pay at least 50% of your device cost plus $5 per month on AT&T Installment Plan with Next Up℠, 50% of your device costs on AT&T Next Every Year℠ or 80% of your device cost on AT&T Next®. Then turn in your financed phone (or one of the same make/model in fully functional and good physical condition) to upgrade to a new phone.
How do I return my phone after AT&T upgrade?
Make sure you:Back up your device.Disable security features like Find My iPhone or Find My Mobile for Android.Sign out of any cloud services.Remove all passwords and user locks.Erase all personal data like contacts, photos, and videos.Remove any accessories or memory cards.Reset the device to factory settings.More items...•
What is AT&T buyer's remorse policy?
AT&T Returns If the phone or device you purchased does not meet your expectations, return it by mail within 14 days from the date the equipment was shipped. Refunds are applied using the original payment method.
Can I return ATT phone after 30 days?
You can exchange a phone or device one time within 30 days of the shipment date. A restocking fee of up to $55 for devices, not including tablets or iPads, may apply except where prohibited. A restocking fee of 10% of the sales price applies to tablets and accessories over $100, except where prohibited.
Can you return a new phone to AT&T?
It must be in manufacturer's original packaging and include the original components—the device, battery, charger, manual, unopened software, and a copy of the invoice or receipt. If anything is missing or the device is not in like-new condition, your return may not be accepted.
How can I avoid AT&T restocking fee?
If you placed your order online and picked up in store, you must return to a company-owned retail store in order to have the restocking fee waived. Waiver of fee subject to change. To return phones purchased on att.com, you can visit a nearby AT&T store or ship back to AT&T with the prepaid return shipping label.
Can I cancel my phone contract within 14 days?
If you signed up over the phone or online You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. This is called a 'cooling-off' period. If you've already used the service (eg you made calls on a phone), you're likely to be charged for what you've used.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
How do I get my iPhone back after 14 days?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
Can I return my new iPhone?
For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
How do I get out of AT&T installment plan?
No longer want the AT&T Next Up upgrade option? If you bought your phone: Within the last 14 days: Go to one of our stores. After 14 days: View your installment plan details and follow the prompts to cancel the AT&T Next Up upgrade option.
What happens if I don't return my damaged phone to AT&T?
What happens if you don't return your defective device in time? If you have: AT&T Wireless: We'll bill you the full replacement value for the device. AT&T PREPAIDSM: We won't credit your card for the return.
What happens if I don't send my phone back to AT&T?
Unfortunately, if you haven't returned your cell phone through the mail on time, you'll be charged the non-return fee for that device. However, you can still trade-in your cell phone at an AT&T store near you, or with our Trade-in Program website to receive a trade-in value for your cell phone.
How do I get out of AT&T installment plan?
No longer want the AT&T Next Up upgrade option? If you bought your phone: Within the last 14 days: Go to one of our stores. After 14 days: View your installment plan details and follow the prompts to cancel the AT&T Next Up upgrade option.
What happens if I don't return my damaged phone to AT&T?
What happens if you don't return your defective device in time? If you have: AT&T Wireless: We'll bill you the full replacement value for the device. AT&T PREPAIDSM: We won't credit your card for the return.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Upgrade DSL modem or gateway
Visit the AT&T Equipment Shop. You can check out current offerings and upgrade your existing DSL modem or gateway.
Review DSL return and warranty policies
You can find out if you have DSL service by signing in to your account. If you see My DSL Internet, you’re all set. Or if you have a different AT&T service, find out how to return your equipment.
Return AT&T DSL equipment
Contact us. We’ll send you a prepaid UPS shipping label with a return authorization number.