rains return policy

by Vincenzo Block Published 2 years ago Updated 1 year ago

What is the return policy for rain products?

We offer the opportunity to return our products ordered from You have 30 days from the day of receipt to return any unused items and receive a refund. Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered.

How do I return or exchange an order at rains?

Please bring the delivery note or invoice to the store. For products bought from an authorized Rains dealer, please reach out to the corresponding dealer for refund / exchange. Orders placed between Nov-Dec 2021 can be returned by 31 Jan 2022. Exchange requests will only be accepted in Jan 2022 for orders placed between Nov-Dec 2021.

What is rains'return policy for the holidays?

Extended return term for the Holidays: All orders made from during November and December can be returned by the 31st of January, 2020. Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product, color or size.

How long do I have to return or exchange my item?

You have 30 days from the day of receipt to return any unused items and receive a refund. Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different size or another style you will need to place a new order.


How do you return rain?

Contact Customer Service at or (+45) 7199 2516 to request return documents and detailed instructions.

How long does it take for rains to ship?

within 1-2 business daysOrders placed after 12pm PST will be processed the next business day. Most orders ship within 1-2 business days if the items ordered are in stock and if payment is received without a problem. Orders requiring USPS services and international orders may take 3-5 business days for special processing and shipping.

What is on clouds return policy?

We gladly accept returns for a refund or exchange within 30 days of original purchase. We'll even take care of the return shipping, with just a few exceptions noted below. We simply ask that products be returned in their original packaging, including accessories (beanies, socks, etc).

Does Amazon protect packages from rain?

Amazon, one of the biggest sources of online deliveries, has devised a new way to keep parcels out of the rain. The Amazon Key is a smart lock system that enables Amazon's couriers to enter a home using a one-time 'key' and leave parcels inside.

Does FedEx deliver during rain?

Both FedEx and UPS manage inclement weather well, and strong systems are in place to mitigate the risk and safety to staff. Their forecasting techniques and communication services are reliable, and delivery drivers are on time, by far, the majority of the time.

Can you return shoes after wearing them?

Many chain shoe stores and online vendors have return policies that specify the shoes must be unworn and in the original packaging. That means that you should only wear them indoors on clean surfaces for a few days before deciding to return them. If they appear to be worn, you may not get a refund or exchange.

Can you return Cloud shoes in store?

Online returns can only be made for merchandise purchased on our website. Return for purchases made in-store, or from Nordstrom or Zappos, must be done through the original location where you purchased the footwear.

Can you return Hoka shoes after wearing them?

FLY for 30 Guarantee Our 30 Day No Matter What Guarantee. HOKA shoes and apparel are designed to make you feel like you're flying, so take them for a test flight. If you aren't totally satisfied, just send them back within 30 days of the original purchase for a full refund or product exchange. No questions asked.

What time UPS delivers?

Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window.

Do Postmen deliver in the rain?

'Under the circumstances, mail deliveries to your address will be suspended in wet weather conditions such as persistent rain, snow or ice, for health and safety reasons.

Does Amazon deliver on Sunday?

Sunday delivery is available to every Amazon customer, regardless of whether or not you have a Prime account. If your package can be delivered on Sunday and that's when the delivery window lines up you'll be good to go – that's probably when your package will arrive.

Does UPS deliver in severe weather?

UPS Service Alerts Severe weather, natural disasters, and other conditions beyond our control can occasionally delay or disrupt our UPS services. If there is an active service disruption, it will appear below.


We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items. You can pay with the following methods: Visa, Mastercard, Maestro, JCB, Apple Pay, Google Pay, Bancontact and iDEAL.


You can safely use your credit card on our web shop. Our payment system requires 3D Secure – a worldwide security standard verified by Visa and Mastercard.


All prices on are including the applicable VAT tax rate for your country. Please note that customers outside the EU or Norway may be subject to import duties and taxes, which are charged once the products reach your country of destination. All such charges are your responsibility.


We offer the opportunity to return our products ordered from You have 30 days from the day of receipt to return any unused items and receive a refund. Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered.

Complaints & Faulty Delivered Goods

Products purchased via our webshop are covered by a 2-year warranty. If you have received a faulty item, we will offer a replacement of the item or offer you refund of your purchase. If you make a claim of your purchase within the 2-year warranty period and we accept the claim, we will offer you a replacement with free shipping. We will refund your shipping costs for returning the faulty item. If you have received the wrong product or size, we will pay for the return of the product and send you the correct product. If the item is out of stock, we will refund the price of the item..


All orders are dispatched within 24 hours on working days. You will receive an e-mail with shipping information when your package is on the way. If you have not received your order within 14 business days after receiving the shipping information, it is your responsibility to contact Rains.


Our offers are only available for a limited period while supplies last. Rains reserves the right to stop these offers without prior notice. If a product is purchased online or in store prior to going on promotion, we are unable to refund the difference in price.

How long does it take for Rails to refund?

We want you to be happy with your purchase! RAILS will gladly refund or exchange any full price item within 30 days of purchase. For your convenience, we provide one (1) FREE shipping label per order for all domestic returns.

How long does it take for a refund to appear in your account?

Refunds are issued in the original form of payment once the merchandise has undergone a quality control check. Please allow 24 - 48 hours for funds to appear in your account after your refund has been completed.

Can you return a 30% off discount code?

Items purchased on sale or using a 30% off discount code may be returned for store credit ONLY. Sale items cannot be returned for a refund. FINAL SALE items are not eligible for return, exchange or store credit .

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