Full Answer
What is the return policy for REI Co-op used gear?
If you're not satisfied with a used product that you bought from our REI Co-op Used Gear site, you can return it within 30 days of purchase. See the Used Gear FAQ for more detailed instructions about returning.
Can I return items purchased on the Rei outlet website?
Items purchased on the REI Outlet website can be returned by mail to REI or any REI store. Here’s the return policy. Do I have to be an REI member to shop REI Outlet? No. Anyone can shop REI Outlet, but there are some great benefits to becoming a co-op member.
What is Rei's return policy for new items?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase— with a few exceptions . REI purchases of new items can be returned by mail or at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store or by phone.
Can I get a refund on my Rei purchase?
We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase— with a few exceptions .
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Will REI let you return anything?
A few years ago, we updated our Satisfaction Guarantee to limit returns to one year after purchase. We still cover defects in manufacturing, however we do not cover wear and tear or damage due to accidents or improper use.
How long do you have to return something to REI?
How Many Return Days Does REI Allow? 365 days. This only applies to products that were bought new. REI calls this their 100% Satisfaction Guarantee and it used to be a lifetime guarantee but got dialed back in recent years.
What is the return policy at REI?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics (which must be returned within 90 days of purchase) and REI Garage Sale items (which are sold in-store at our Garage Sale events - these are final sale).
Did REI change their return policy?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase.
Can you return at REI without a receipt?
To reply to this topic, please register or sign-in. Thanks for reaching out! When making a return or an exchange at REI we ask that you have a proof of purchase with you.
What does REI do with returned items?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics, which must be returned within 90 days of purchase.” And unless the item you bring back is trashed, it can be resold on the company's used gear site for about a third ...
What does REI stand for?
Recreational Equipment, Inc.REI / Full name
Can REI look up receipts?
Visit your local REI store's Customer Service team and inquire about your purchase history. Contact our Customer Support team at (1-800-426-4840) or via Live Chat and they can look up your purchases.
What proof of purchase do I need to return an item?
For purchases made at one of our retail stores: All retail store purchases not posted to an REI Co-op Membership require a paper or email store rec...
How can I return an oversize item?
All oversize items can be returned for free to one of our retail locations. Some oversize items can be returned via our online return process for a...
How can I mail back items from multiple orders in a single box?
To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items...
How do I know if my return item(s) contain hazardous materials?
The following are considered Hazardous Materials for shipping purposes and cannot be returned via our online return process: Flammable liquids Used...
How do I return item(s) containing hazardous materials?
If you need to return an item containing hazardous materials, it can be returned for free to one of our retail locations. You may also work directl...
How do I work directly with a carrier to ship a return?
Please note: You are responsible for return shipping costs. Pack the item securely and include the original product packaging and tags if available...
Can I do a return via Curbside Pickup?
Unfortunately, we are unable to accept curbside returns. See Return to a store for more information about in-store returns.
How do you receive your REI refund?
If you take a product to an REI store, it will normally be refunded using the original payment method. Any refunds over $500 will be refunded by ch...
What happens to returned REI products?
They will normally be sold in one of the many REI garage sales. You may also find them listed as 'used' products on the site.
Can you exchange REI products via mail?
No. If you want an exchange, you will have to go into an REI store.
Can you return an online purchase to the store
You can return online purchases directly to an REI store. However, you will need to bring in proof of purchase. If you did not keep the receipt that came with your REI purchase, then you will be able to print the information off from their website. You just need to log in to your account.
How strict is the REI return policy?
REI has one of the most generous returns policies in the US. It is very rare that they will decline a refund or exchange, assuming that you are returning within the returns period and meet their rather generous restrictions.
REI Exchange Policy
The exchange policy at REI is the same as their refund policy. This means that you normally have a full year to return items for an exchange.
REI Refund Policy
REI will issue refunds on all returns that meet their requirements. This means that assuming your product is not a restricted refund item, then it will be:
REI Refund Policy without a receipt
You must always provide a receipt if you want to refund or exchange a product purchased from REI. This is due to their generous returns policy.
Can I return my REI products after 30 days?
Yes. Assuming it is not used equipment nor a restricted item, then you will be able to return the product after 30-days. In many cases, you actually have up to a year to receive a refund on your product.
Are there return exceptions?
There are actually very few exceptions for returning products to REI. This is because their 100% satisfaction guarantee is incredibly broad. That being said, a policy like this couldn’t work without some restrictions.
How to return a REI item?
REI doesn’t provide exchange via mail. You’d have to order a new item and return it via the normal process mentioned above or simply follow any of the following options: 1 Call at the customer service number 1-800-426-4840 to order a replacement item, and REI will waive any standard shipping charges on your order. Then follow the instructions above to return your original item by mail. 2 Order the replacement and then return the present item by following the above guidelines. Include your replacement order number with your return and REI will refund any standard shipping charges paid on your replacement order. 3 Visit REI store to return your product and purchase a replacement. You can purchase the replacement through store, website, or by calling 1-800-426-4840. The customer desk attendant will help you in placing an order.
How long does it take for Ashley Furniture to refund?
If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. Type of payment.
How long can you return a used item to REI?
If any of the used products bought from REI sites, doesn’t fulfill your requirement, you can return it within 30 days of purchase. The REI’s Satisfaction Guarantee policy doesn’t cover products having ordinary wear and tear or damage caused due to improper use or accidents. Check more information about REI Used Gear here.
How long does it take to return an Ashley furniture?
As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service.
What to do before returning a product?
Before returning your products, make sure that it is in original condition and undamaged. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
Does REI offer exchanges?
REI doesn’t provide exchange via mail. You’d have to order a new item and return it via the normal process mentioned above or simply follow any of the following options:
Does REI refund credit card payments?
REI makes the refunds made via online and phone in the original form of payment, i.e., for a credit card payment, you will get the amount credited to the same card. All store purchases which are returned via mail and dividends are refunded by check while in-store returns are refunded to the original form of payment.
If I purchased something on REI Outlet, can I return it?
Items purchased on the REI Outlet website can be returned by mail to REI or any REI store. Here’s the return policy.
Do I have to be an REI member to shop REI Outlet?
No. Anyone can shop REI Outlet, but there are some great benefits to becoming a co-op member.
Is there a physical REI Outlet store?
Nope. REI Outlet is online only. However, you can return items purchased from REI Outlet to any REI store or by mail.
Why are we limiting the number of people allowed in a store at a given time?
To protect the health and safety of employees and customers who are not fully vaccinated , we’re limiting the number of people allowed in a store at a given time. We’re following local ordinances, which vary greatly, but you can expect that we’ll continue to operate at significantly less than our typical capacity for the foreseeable future.
Do you have to wear face coverings in REI?
If permitted by local authorities, fully vaccinated customers and employees— having received their final shot at least two weeks prior—are not required to wear face coverings in REI facilities. We are asking our community to help us create a safe environment for all.
When did we change our paid time off policy?
In March 2020 , we modified our paid time off policies to ensure that employees—including hourly retail employees—who miss work due to a diagnosis of COVID-19 or to care for family members diagnosed with COVID-19 do not suffer loss of income or other benefits.
Is REI open in 2021?
May 19, 2021. All REI stores are now open to customers, with some locations continuing to limit capacity due to local restrictions. In every case, we’re taking precautions to ensure the health and safety of our employees, customers and communities.
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