The quick answer is yes - per our return policy, you can return the boots even if you've worn them once, assuming it hasn't been longer than a year since you purchased them. We hope this helps, and that you're able to find a different boot that works better! At REI, we believe time outside is fundamental to a life well lived.
Full Answer
What is Rei’s return policy?
Need a different size? Product didn’t work out? We’ve got you covered with our 100% Satisfaction Guarantee and all the details you need for easy returns. We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase— with a few exceptions .
How do I return items purchased from the REI Co-op used gear site?
For Corporate & Group Sales returns, contact us at 1-800-258-4567 for assistance. For all other return inquiries, please contact us at 1-800-426-4840. Items purchased from the REI Co-op Used Gear site must be returned within 30 days of the purchase date. To do so, you’ll need your order number and the last name associated with your order.
What is the refund policy for total Rei rewards?
For mail-in returns, the portion of the purchase made with Total REI Rewards will be refunded via check. We’ll email you once we’ve issued a check. Refunds by check can take up to 3 weeks, starting the day we receive your return. All online orders using PayPal will be refunded to the original PayPal account.
How long does it take to get a refund from Rei?
All online and phone orders will be refunded to the original payment type—with the exception of Total REI Rewards. Rewards will be refunded by check, which can take up to 3 weeks, starting the day we receive your return.
Can I return boots to REI?
If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.
Can I return used running shoes to REI?
7. The REI used gear return policy gives you 30 days to do a return. You can save a lot buying REI used gear.
Can you return used stuff to REI?
Yes, you can absolutely return clothing and boots that you've worn but decided you didn't like. As long as the reason for the return is NOT due to normal wear and tear you're good to go.
Can you return climbing gear REI?
As the title say, REI (and certain other retailers) will destroy all returned load rated climbing gear (not shoes/ etc) regardless of condition. So if you return a belay device in new condition (in the package) it will be destroyed.
Can you return boots after wearing them?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
How are hiking boots supposed to fit?
Hiking boots should fit snug everywhere, tight nowhere and offer room to wiggle your toes. Try them on at the end of the day (after feet swell) and with the socks you plan to wear. Know your size. It's best to have your foot's length, width and arch length measured on a specially calibrated fit device at REI.
Can you return something because you don't like it?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Can you return Climbing shoes at REI?
Our return policy states, 'We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase -- except for outdoor electronics, which must be returned within 90 days of purchase.
Can you exchange at REI without a receipt?
To reply to this topic, please register or sign-in. Thanks for reaching out! When making a return or an exchange at REI we ask that you have a proof of purchase with you.
How tight should Climbing shoes be?
Climbing shoes should feel snug all around your foot, without gaps or dead space that will reduce sensitivity. Gaps around the heel or under the arch can cause the shoe to slip and slide around when you heel hook or cam your toes into a crack. Beware of shoes that are too short.
Can I return stuff to REI without a receipt?
To reply to this topic, please register or sign-in. Thanks for reaching out! When making a return or an exchange at REI we ask that you have a proof of purchase with you.
What does REI stand for?
Recreational Equipment, Inc.REI / Full name
What proof of purchase do I need to return an item?
For purchases made at one of our retail stores: All retail store purchases not posted to an REI Co-op Membership require a paper or email store rec...
How can I return an oversize item?
All oversize items can be returned for free to one of our retail locations. Some oversize items can be returned via our online return process for a...
How can I mail back items from multiple orders in a single box?
To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items...
How do I know if my return item(s) contain hazardous materials?
The following are considered Hazardous Materials for shipping purposes and cannot be returned via our online return process: Flammable liquids Used...
How do I return item(s) containing hazardous materials?
If you need to return an item containing hazardous materials, it can be returned for free to one of our retail locations. You may also work directl...
How do I work directly with a carrier to ship a return?
Please note: You are responsible for return shipping costs. Pack the item securely and include the original product packaging and tags if available...
Can I do a return via Curbside Pickup?
Unfortunately, we are unable to accept curbside returns. See Return to a store for more information about in-store returns.
How to return a REI item?
REI doesn’t provide exchange via mail. You’d have to order a new item and return it via the normal process mentioned above or simply follow any of the following options: 1 Call at the customer service number 1-800-426-4840 to order a replacement item, and REI will waive any standard shipping charges on your order. Then follow the instructions above to return your original item by mail. 2 Order the replacement and then return the present item by following the above guidelines. Include your replacement order number with your return and REI will refund any standard shipping charges paid on your replacement order. 3 Visit REI store to return your product and purchase a replacement. You can purchase the replacement through store, website, or by calling 1-800-426-4840. The customer desk attendant will help you in placing an order.
How long can you return a used item to REI?
If any of the used products bought from REI sites, doesn’t fulfill your requirement, you can return it within 30 days of purchase. The REI’s Satisfaction Guarantee policy doesn’t cover products having ordinary wear and tear or damage caused due to improper use or accidents. Check more information about REI Used Gear here.
How long does it take for Ashley Furniture to refund?
If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. Type of payment.
How long does it take to return an Ashley furniture?
As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service.
What to do before returning a product?
Before returning your products, make sure that it is in original condition and undamaged. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
Does REI refund credit card payments?
REI makes the refunds made via online and phone in the original form of payment, i.e., for a credit card payment, you will get the amount credited to the same card. All store purchases which are returned via mail and dividends are refunded by check while in-store returns are refunded to the original form of payment.
Can you return a REI product?
For REI, your happiness with the product is of utmost importance, and in case the product doesn’t fulfill your criterion, you can easily return it for a replacement or refund of the whole amount within one entire year. You can return any item having any kind of defect in its materials or manufacturing.
