REI Return Policy Without Receipt
- Receipt Lookup. If you made your purchase online or you are an REI member, a customer service associate may be able to locate your receipt.
- Gift Returns. Name of the gift recipient (Note: If you mail in your return, make sure to clearly mark that your return is a gift recipient refund.)
- Return Item Condition. ...
Full Answer
How do I return an item I purchased from Rei?
REI purchases of new items can be returned by mail or at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store or by phone. For information on the warranties covering products sold by REI and warranty returns, see the REI Terms of Sale (Part Two).
What is Rei's return policy for new items?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase— with a few exceptions . REI purchases of new items can be returned by mail or at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store or by phone.
Are there any Rei items that are non-returnable?
Are There Any Non-Returnable REI Items? REI proposes certain restrictions regarding the product types that can be returned. The existing return policy applies to all items, except for passes, lift tickets, gift cards, and REI Store Garage Sale merchandise.
What is the return policy for REI Co-op used gear?
If you're not satisfied with a used product that you bought from our REI Co-op Used Gear site, you can return it within 30 days of purchase. See the Used Gear FAQ for more detailed instructions about returning.
How much does it cost to return an oversize package?
How long can you return a REI?
How long does it take to return a used item to REI?
Can you get a refund on a total REI?
How long does it take to return outdoor electronics?
What do you need to include in a return receipt?
Where can I drop off my REI return label?
See more
About this website
Does REI take returns without a receipt?
To reply to this topic, please register or sign-in. Thanks for reaching out! When making a return or an exchange at REI we ask that you have a proof of purchase with you.
Can you return an item without a receipt?
"It all depends on the store," Spencer reiterates. "Some stores do not require a receipt for any return, and they will simply provide you with cash back if that's what you want," she says, adding that "other stores will happily offer you a credit without a receipt."
Can REI look up receipts?
Visit your local REI store's Customer Service team and inquire about your purchase history. Contact our Customer Support team at (1-800-426-4840) or via Live Chat and they can look up your purchases.
What is the REI return policy?
If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.
Can stores look up receipts?
Some companies offer the option to have receipts sent via email. The best way to obtain a receipt if you lost the original copy is to return to the place of purchase. Some stores can look up a previous purchase and print a new receipt for you if you used a credit card, debit card or personal check.
Can a store tell if an item was purchased there?
In most cases a bar code does not provide information concerning where a product was purchased. The most common bar code is the UPC code, found on all packaged goods at grocery stores. It only identifies the product (first five digits) and the company (second five digits).
Can you look up past REI purchases?
You can check your previous purchases in your online account at REI.com - just click "Sign In" or "My Account" to the right of the search bar. You can connect with our Customer Support team at 1-800-426-4840 or via LiveChat. You can visit your local REI store and inquire with our Customer Service team there.
Can you return worn items to REI?
Yes. But if the reason for the return has to do with normal “wear and tear” or damage caused by improper use, you CANNOT make the return.
Does REI have a lifetime warranty?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase.
What does REI do with returned items?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics, which must be returned within 90 days of purchase.” And unless the item you bring back is trashed, it can be resold on the company's used gear site for about a third ...
Is there a limit to how much you can return to REI?
5. You can return defective, REI-branded products whenever. No time limit.
What does REI stand for?
Recreational Equipment, Inc.REI / Full name
Can you return something without a receipt UK?
Under the Consumer Rights Act as long as you return an item within 30 days of purchase you can do so without a receipt and still have the right to a full refund. If you don't want to return or exchange the item then you can ask for it to be repaired.
Can I return an item without a receipt at Target?
If you don't have the proof of purchase (examples include receipts, digital barcodes, packing slips), you may receive a refund in the form of a merchandise return card. When returning an item purchased from a Target Plus™ Partner, you must provide the proof of purchase.
What is TJ Maxx return policy?
Maxx return policy gives you 30 days. If you have a receipt, T.J. Maxx will give you a full refund via your original payment method. Just make sure you make your return within 30 days.
What proof of purchase do I need to return an item?
For purchases made at one of our retail stores: All retail store purchases not posted to an REI Co-op Membership require a paper or email store rec...
How can I return an oversize item?
All oversize items can be returned for free to one of our retail locations. Some oversize items can be returned via our online return process for a...
How can I mail back items from multiple orders in a single box?
To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items...
How do I know if my return item(s) contain hazardous materials?
The following are considered Hazardous Materials for shipping purposes and cannot be returned via our online return process: Flammable liquids Used...
How do I return item(s) containing hazardous materials?
If you need to return an item containing hazardous materials, it can be returned for free to one of our retail locations. You may also work directl...
How do I work directly with a carrier to ship a return?
Please note: You are responsible for return shipping costs. Pack the item securely and include the original product packaging and tags if available...
Can I do a return via Curbside Pickup?
Unfortunately, we are unable to accept curbside returns. See Return to a store for more information about in-store returns.
How do you receive your REI refund?
If you take a product to an REI store, it will normally be refunded using the original payment method. Any refunds over $500 will be refunded by ch...
What happens to returned REI products?
They will normally be sold in one of the many REI garage sales. You may also find them listed as 'used' products on the site.
Can you exchange REI products via mail?
No. If you want an exchange, you will have to go into an REI store.
Returning a used mountain bike to REI?
"We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase"
REI Return Policy, Exchange & Refund Guide » [Updated 2022]
What is REI’s return policy? REI prides itself on a 100% satisfaction guaranteed policy. This means that for most products in the REI range, you have one year to return them.If you return them, then you will be able to enjoy a complete refund or exchange.
REI Return Policy Made Simple [Tips and Tricks] - DoNotPay
Are There Any Non-Returnable REI Items? REI proposes certain restrictions regarding the product types that can be returned. The existing return policy applies to all items, except for passes, lift tickets, gift cards, and REI Store Garage Sale merchandise.
REI changes famous return policy, limiting lifetime warranty to one ...
REI changes famous return policy, limiting lifetime warranty to one year In his two and a half years working at REI, the craziest things Steve Smith ever saw returned were food wrappers.
How strict is the REI return policy?
REI has one of the most generous returns policies in the US. It is very rare that they will decline a refund or exchange, assuming that you are returning within the returns period and meet their rather generous restrictions.
Can I return my REI products after 30 days?
Yes. Assuming it is not used equipment nor a restricted item, then you will be able to return the product after 30-days. In many cases, you actually have up to a year to receive a refund on your product.
How long do REI refunds take?
It will take around 10-days to receive a refund. This applies whether you go into a store or if you return the products via mail.
Do you have any questions on mind?
All customers can reach out to the customer service at 1-800-426-4840 from Monday – Saturday, 5 am-10 pm PT and Saturday – Sunday, 6 am-9 pm PT.
How to return a REI item?
REI doesn’t provide exchange via mail. You’d have to order a new item and return it via the normal process mentioned above or simply follow any of the following options: 1 Call at the customer service number 1-800-426-4840 to order a replacement item, and REI will waive any standard shipping charges on your order. Then follow the instructions above to return your original item by mail. 2 Order the replacement and then return the present item by following the above guidelines. Include your replacement order number with your return and REI will refund any standard shipping charges paid on your replacement order. 3 Visit REI store to return your product and purchase a replacement. You can purchase the replacement through store, website, or by calling 1-800-426-4840. The customer desk attendant will help you in placing an order.
How much cashback does a REI card give?
The card offers many benefits such as 5% cash back at REI store purchases, 2% cashback on mobile wallet purchases, and 1% cashback from transactions done anywhere else.
How long does it take to get a refund from REI?
For REI, your happiness with the product is of utmost importance, and in case the product doesn’t fulfill your criterion, you can easily return it for a replacement or refund of the whole amount within one entire year.
How long does it take to return an Ashley furniture?
As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service.
Where can I return a REI product?
Returns can be made to any REI store or via mail.
What to do before returning a product?
Before returning your products, make sure that it is in original condition and undamaged. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
Are There Any Non-Returnable REI Items?
REI proposes certain restrictions regarding the product types that can be returned. The existing return policy applies to all items, except for passes, lift tickets, gift cards, and REI Store Garage Sale merchandise.
How to return unwanted items to a store?
If you opt for bringing unwanted goods to the store, find the nearest facility using the company’s store locator. Note that you must also disclose valid proof of purchase when requesting an in-store return. All the products must be in their original packages, and the tags must still be attached to them.
How long does it take to get a refund from REI?
When it comes to the mail-in option, it takes a little bit longer—up to three weeks after REI receives the goods back.
How to return items purchased in store?
Returning items purchased in store —Complete the return form for retail purchases by entering the details from your store receipt. The mailing procedure after receiving the prepaid shipping label remains the same as with an online order
Can you say no to endless lines at the DMV?
Are you sick of waiting in lines? So are most of our app’s users! You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative.
Does REI offer a 100% satisfaction guarantee?
REI provides a 100% satisfaction guarantee for all the products purchased online or in store. This applies to:
Can you return items from REI?
Whether you ordered goods via the REI online store, purchased them in a local shop, or got them as a gift, you can return them by:
How long does it take to return a REI bike?
1. Outdoor Electronics – Things like “activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras” must be returned within 90 days of purchase. 2. Used Gear – Anything that you buy used from REI comes with a 30 day return policy.
How much does it cost to become a co-op member of REI?
Become a Co-Op Member: For only $20 you become a lifetime member with REI and you’ll NEVER need to keep your receipt again.
Is There a Different Policy on REI-Branded Items?
No, it doesn’t matter if the product was made by REI or not, the same return policy applies.
Does REI “Grandfather In” Certain Products Into the Lifetime Warranty?
As most avid REI customers know , their return policy used to be a Lifetime Warranty but was switched to 365 days back in 2013.
Can I Return Online Purchases In-Store?
Yes, just bring the item in for a refund or even exchange to any REI location.
How long can you return merchandise after 3/15/19?
All other merchandise purchased after 3/15/19 – If you’ve gone past the 365 return days you can still return the item.
What happens when you return used gear?
Used Gear Bargains: When used items get returned, they go to their Used Gear Program and are sold at a major discount.
Why is my PayPal card not available?
The card is not 'available' because the item was purchased for you as a gift. Yes, this would qualify as 'the card is not available'. Typically the store will offer you cash, even in the amounts you are working with. If the amount for the PayPal transaction is over $500 you may be offered a check.
How to contact Rei?
If you have any other questions we encourage you to visit your local REI store and speak with a customer service specialist or connect with our Sale and Customer Service team at 1-800-426-4840 or via live chat. Hopefully this helps, thanks! At REI, we believe time outside is fundamental to a life well lived. REI-JohnJ.
What happens if you make a purchase with a credit card?
As an example, if you made a purchase with a credit card and, in the time between your purchase and return, the credit card expired (or was lost) and you had a new one issued. Credit/debit cards with different numbers are considered different bankcards, even if they are linked to the same account.
What to do if Nordstrom can't find your ID?
If they can’t find it, they’ll ask for a valid ID, track your return, then give you credit via a Nordstrom gift card.
How long can you return something to REI?
Not only will REI let you return something for up to a year after you bought it, but you don’t even need your receipt to make it happen in most cases.
What happens if you don't have a receipt for Kohl's?
According to the Kohl’s return policy, if you don’t have you receipt, no problem.
Does Office Depot refund items returned without receipt?
From the Office Depot website, all other items returned without a receipt “that are active in our computer system will be refunded in the form of an Office Depot or OfficeMax Merchandise Card in an amount equal to the lowest retail price during the preceding 90 days.”
Do you need a receipt to return a Costco item?
Costco. Because they keep track of all your purchases in their computer system, they don’t require a receipt to make a return. As long as you have your membership number they can look up your buying history and verify the purchase. Pretty handy, especially since they allow you to return items at practically any point in the products lifespan.
Can you get a store credit if you can't find proof of purchase?
Worst case scenario you’ll get store credit or a partial refund if they can’t find any proof of purchase.
Does Walmart allow no receipt returns?
It has also been suggesting in the comments that the number of allowed “no receipt” returns at Walmart varies from state to state.
How much does it cost to return an oversize package?
Some oversize items can be returned via our online return process for an oversize shipping fee of $21.95. In addition, any return package weighing over 32 lbs is subject to shipping charges based on weight, which will be deducted from your refund in addition to any standard or oversize return shipping costs.
How long can you return a REI?
We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase — with a few exceptions .
How long does it take to return a used item to REI?
Items purchased from the REI Co-op Used Gear site must be returned within 30 days of the purchase date . To do so, you’ll need your order number and the last name associated with your order. This information can be found in your order confirmation email.
Can you get a refund on a total REI?
After dividends or Total REI Rewards have been applied to a purchase, they can’t be credited back to your membership account. Instead, when you return an item, we’ll fully refund the amount of the dividend/Total REI Rewards used as follows:
How long does it take to return outdoor electronics?
These items must be returned within 90 days of purchase. Outdoor electronics include:
What do you need to include in a return receipt?
Include proof of purchase ( invoice, store receipt) plus your name, address, email, phone number and member number (if applicable) and a brief description of why you’re returning the item. What if I don't have proof of purchase?
Where can I drop off my REI return label?
With an REI shipping label, you can drop your return off at any Postal Service™ facility or mail it directly from your home. No printer? We can provide a QR code for fast paperless drop off.
