RETURNS
- RA for a refund must be requested within 30 days of receipt of the product (15 days for electronic parts).
- All returns (except for defective parts) are subject to a 20% restocking fee.
- Returns for electronic parts (except defective parts) are also subject to a 30% electronics inspection/testing fee.
Full Answer
Can I cancel my repfitness order?
Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process. We apologize for any inconvenience this may cause. I FORGOT TO USE MY DISCOUNT CODE. CAN THAT BE APPLIED TO MY ORDER? 1. Email orders@repfitness.com 2. Send us your order number and the discount code you were provided. 3.
Does Rep offer free shipping on preorders?
Free Shipping on All Orders. For information on shipping dates, please visit the listing page for your preorder item. Sign up to stay up-to-date on REP product launches, news and inventory.
Where does Rep ship from?
Currently, our shipping is limited to the continental United States. We plan to expand globally in the future and hope that we can make you a REP customer at that time.
WHAT ARE YOUR CUSTOMER SUPPORT HOURS?
Our Customer Support team is ready to assist Monday through Sunday, from 8am-6pm MST via email or chat. You can reach us at info@repfitness.com for any pre-purchase questions, and orders@repfitness.com for any existing order needs. In addition to email and chat, you can also reach us by phone Tuesday-Thursday, from 1-5pm MST, at 720-420-1731.
HOW DO I GET MY PFM DISCOUNT?
If you are active police, military or first responder, as well as active or retired military, check out our Discount Page for more info!
CAN I CANCEL MY ORDER?
We try to get orders out as fast as possible. If you need to cancel, please email us at orders@repfitness.com immediately with CANCEL in the subject line to see if we are able to accommodate. Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process.
CAN I HAVE MY ORDER HELD UNTIL ALL THE ITEMS I WANT ARE AVAILABLE TO SHIP?
We are unable to hold orders at this time. All orders will be shipped within the time frame listed in your order confirmation email.
WHERE IS MY REFUND?
Once we process your refund, it will take 24-48 hours for the funds to return to your account. If you have received an email confirmation from us for your refund and 48 hours has lapsed and you do not see your funds, please reach out to your bank.
I ONLY RECEIVED PART OF MY ORDER. WHERE IS THE REST OF IT?
If your order shipped via UPS, it may have shipped in multiple packages, but you would have only received 1 tracking number. If you plug your tracking number into the UPS website, scroll towards the bottom of the screen and you will see a drop down section titled "Other Packages in this Shipment".
DO YOU OFFER INTERNATIONAL SHIPPING?
Currently, our shipping is limited to the continental United States. We plan to expand globally in the future and hope that we can make you a REP customer at that time.
GENERAL FAQs
Unfortunately, if an order is placed on the website and you are not logged in, we are unable to add that purchase to your online account. This is a limitation with our system that we are aware of and hope to have a solution in the near future.
PRODUCT FAQs
We are working hard to increase inventory availability to meet current demand.
MANUFACTURING FAQs
We manufacture globally. Our goal is to produce the highest quality products we can at a price that sets us apart as a value leader. If that ideal location is the USA, China, Mexico, France, or the Moon, we’ll make it there. We are always looking to expand our manufacturing base, so the exact locations may change from year to year.
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