revzilla return policy

by Jaunita Kuhn PhD Published 2 years ago Updated 1 year ago

Can I return RevZilla items to cycle gear?

See our Return Policy for details. Closeout returns and exchanges are handled the same way as any other item. Q) Can I return RevZilla items to Cycle Gear? A) At this time, Cycle Gear stores cannot process returns for RevZilla orders.

How do I return my order back to RevZilla?

See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to RevZilla in Philadelphia.

What is the warranty policy for RevZilla products?

Each manufacturer has its own warranty policy. RevZilla will assist customers with their warranty; however RevZilla does not provide any direct warranty on any item sold.

What items cannot be returned to RevZilla?

Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned. Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to RevZilla.


What is RevZilla return policy?

Returned products must be in new, unused condition and include the original box and/or packaging with all tags included. Once your return is received and inspected by RevZilla (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method.

Does Cycle Gear accept RevZilla returns?

Closeout returns and exchanges are handled the same way as any other item. Q) Can I return RevZilla items to Cycle Gear? A) At this time, Cycle Gear stores cannot process returns for RevZilla orders.

Is Cycle Gear and RevZilla the same?

No. Both companies will operate independently as two distinct brands with their own leadership.

Can you return a motorcycle helmet?

No Hassle Returns or Exchanges You can return any Cycle Gear purchase within 90 days for an exchange or refund. In order to qualify you must have the item's receipt and the product must be in new, unused/uninstalled condition. All original packaging and tags must be intact and included.

Does Anthony own RevZilla?

Anthony Bucci is the Co-Founder and CEO of RevZilla, a leading e-commerce company specializing in motorsports and motorcycle accessories.

Is Partzilla part of RevZilla?

Despite Actual Confusion, Divided TTAB Finds PARTZILLA Not Confusable with REVZILLA for Motorcyle Parts.

Who is the owner of RevZilla?

Comoto Holdings, Inc.RevZilla / Parent organization

Is RevZilla and JP cycles the same company?

Comoto Holdings, the parent company of both Revzilla and Cycle Gear since 2016, announced on January 31, 2020, that it purchased J&P Cycles, the aftermarket American V-Twin parts and gear retailer.

Is RevZilla still in business?

RevZilla's distribution centers remain in operation while following Centers for Disease Control guidance for preventing spread of the coronavirus among employees.

Can we exchange helmets?

An exchange is not possible for accessories. No refunds will be made under any circumstances. NOTE: Items on sale/offers/closeout cannot be returned or exchanged under any circumstances.

Can you return helmets to Harley Davidson?

All returned items must be in the original packaging and original condition. This includes all product tags, instructions, hardware and accessories. All returned items must not be scratched, soiled or damaged due to wear or installation.

Can I return a motorcycle I just bought Harley Davidson?

In general, you cannot return a motorcycle to a private seller after paying them and signing a bill of sale. When you privately buy a motorcycle, you are agreeing to buy it “as is” and the seller holds no obligation to you to take it back and give you your money back.

Who owns Comoto holdings?

Prospect Hill Growth PartnersOn January 8, 2015, private equity firm Prospect Hill Growth Partners acquired retail company Comoto Holdings, Inc.

Where is RevZilla based?

Philadelphia,, also known as RevZilla, is an online motorcycle-gear retailer based in Philadelphia, Pennsylvania. The company sells motorcycle gear, parts and accessories, and was founded in 2007. Philadelphia, Pennsylvania, U.S.

How good is RevZilla?

RevZilla has a consumer rating of 2.12 stars from 25 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about RevZilla most frequently mention customer service problems. RevZilla ranks 50th among Motorcycle Parts sites.

Is RevZilla open?

Monday through Friday, 9am-10pm ET. Saturday, 10am-6pm ET. Sunday, 12pm-8pm ET.

Can you return a bike that has been taken out?

Any merchandise which has been “taken out for a ride” is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your helmet on indoors before heading out on the bike.

Is a broken seal a returnable item?

Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable. Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable. Any Tool or Chemical that has been opened or seal broken is non-returnable.

Does Revzilla offer free shipping?

Yes. As of -, Revzilla does offer free shipping policies. View the discussion thread for more details.

Does Revzilla offer free returns & exchanges?

Yes. As of August 11, 2021, Revzilla does offer free return policies. View the discussion thread for more details.

Does Revzilla offer international shipping?

No. Based on our last check on August 11, 2021, Revzilla was not offering international shipping policies. Check the full discussion for updated information.

Does Revzilla offer curbside pickup?

No. Based on our last check on August 11, 2021, Revzilla was not offering in-store pickup. Check the full discussion for updated information.

Shipments within the United States

Orders $39.99 and over, shipping to addresses in the United States, including Hawaii, Alaska and Puerto Rico, qualify for our free Fast Standard Shipping offer. Click Here for our FREE Shipping Terms and Conditions.

Shipping Method Explanation

Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed. For a more specific delivery ETA based on the exact item (s) you want to purchase, please call us at (877) 792-9455 or 1- (215)-334-5500 or message us via Chat before placing an order.

Shipping Changes

Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $17.50 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).

Order Cancellation

If you change your mind, act quickly! We turn around and process orders extremely quickly.

PO Boxes

Orders shipping to PO Boxes may require 3-5 business days processing prior to shipment in order to ensure delivery via the US Postal Service. Please contact customer service for the most accurate delivery estimates. Additionally, certain oversize items may be restricted from delivery to a PO Box depending on the policies of the receiving facility.

International Orders

Orders shipping to an International destination will ship via USPS or UPS from either our fulfillment center in Philadelphia or Las Vegas. Please allow an additional 3-5 business days to process your order. See full details on our International Order Policy Page

Hazardous Items

Items designated as hazardous (such as paints and chemicals) may only be shipped via ground shipping to the contiguous 48 United States. Hazardous items will be clearly identified during the shopping process.

Did Cycle Gear acquire RevZilla?

No. The RevZilla founders and J.W. Childs formed a new holding company (COMOTO) to collectively own both businesses as sister companies, operating separately.

Then why does every news article state that Cycle Gear acquired RevZilla?

All of this started because of one brief article that was based upon incorrect information. The story then snowballed through the media as other outlets cited the story, repeating and enlarging on the errors.

Why did you not comment publicly sooner if the information published was incorrect?

We were under a non-disclosure agreement while in the final stages of negotiations. We commented as quickly as we could, given the circumstances. It was hard to sit on the sidelines, but amazing to see all the love for the ZLA.

What is exciting about this?

This is an opportunity to eventually affect how motorcyclists are served via all major channels. In the long term, there are proprietary RevZilla platforms and systems that can be licensed to Cycle Gear. It will allow the RevZilla team to act as a digital platform for Cycle Gear, improving its online customer experience. J.W.

Are RevZilla and Cycle Gear forming one unified company?

No. Both companies will operate independently as two distinct brands with their own leadership. Anthony, Matt and Nick will continue to be the C-Suite leading RevZilla. Cycle Gear will operate under its own leadership. RevZilla will not be branded Cycle Gear nor vice versa.

Why does this make sense for the RevZilla founders?

RevZilla is on an amazing trajectory and we believe offline retail is not becoming extinct. This is an opportunity to affect how all motorcyclists will be engaged and served in the future. Matt and Anthony will sit on the board of the newly formed parent company.

Will everything at RevZilla be stripped down to be absorbed by Cycle Gear?

No. Why would anyone kill or change a valuable brand? Much like Amazon and Zappos years ago, there are competencies and values as well as distinct cultures of both companies that will remain intact. The goal for both brands is to continue to strive to improve every day without commingling.

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