Warranty and Returns Policy
- ROBOROCK RETURNS POLICY
- 1. Introduction. ...
- 2. Change of Mind
- Change of mind requirements. Roborock does not offer replacements or refunds if you simply have a change of mind, unless Roborock chooses to do so, at its sole discretion.
- Customer returns and refunds. If we consider the refund is necessary as per user support staff at our sole discretion. ...
- Refunds. ...
Full Answer
What is Roborock's warranty policy?
This Limited Warranty applies to the products sold by Roborock. Roborock's warranty obligations are to the original purchaser ("you") only. This Limited Warranty cannot be assigned or transferred. This Limited Warranty is limited to the terms set forth below.
What is Roborock's refund policy?
If Roborock accepts a refund request, a 10% restocking fee on the paid amount will be charged. Furthermore, all items returned for refund or exchange are at the buyer's expense and must be posted back through Australia Post with a tracking number.
How do I return an item I purchased from Roborock?
You may contact us via email at customerservice@roborock.com.au If an item is found to be defective or faulty, you will be required to book your return with our customer service team at customerservice@roborock.com.au.
How do I contact Roborock customer service?
All inquiries and requests are handled through email: customerservice@roborock.com.au. To be eligible for any change of mind requests, the minimum requirements must be met: That you provide satisfactory proof of purchase (upon request from Roborock);
Can you return a Roborock after using it?
Products can be returned for any reason with 30 days of delivery.
Is Roborock better than shark?
Our Verdict. The Roborock S6 is better overall than the Shark IQ Robot RV1001. The Roborock has an allergen-trapping HEPA filter as well as superior build quality and battery performance. It also delivers better overall cleaning capability on bare floors and low-pile carpet while maneuvering far more effectively.
Is Roborock a Chinese company?
Roborock is a member enterprise of Chinese electronics company Xiaomi's ecological chain. The company went public in Shanghai STAR Market in February 2020. Roborock's robot vacuums are sold across the world and have an international office is in Hong Kong.
Is Roborock better than EUFY?
Our Verdict. The Roborock S5 is much better than the eufy RoboVac 30C. The Roborock cleans much more debris on any type of floor and it has a smart pathing feature that helps it clean a room. It also has a better build quality and it has a better battery.
What is the best robot vacuum 2021?
All ReviewsProductRelease YearBare FlooriRobot Roomba j7+20217.4eufy RoboVac X820217.4Shark EZ Robot Self-Empty AV911S20217.0Wyze Robot Vacuum20217.68 more rows•Jul 14, 2022
What is the most powerful robot vacuum?
The Strongest Suction Robot Vacuum Tesvor M1 With 4000 PA - Tesvor Blog. As robot vacuum cleaner manufacturer, Tesvor have been well known for its X500 robotic vacuum -bestseller at Amazon , and launched models such as V300s, X500pro, T8 in 2019.
Can Roborock be trusted?
Robots have been vacuuming my house and office floors for at least five years, and after testing out a few brands, Roborock has proven to be reliable, powerful, functional, and easy to control.
Is Roborock same as Xiaomi?
The Roborock S7 is slightly better than the Xiaomi Mi Robot Vacuum. The Roborock feels better-built, maneuvers itself more effectively, has more automation features, and can clean high-pile carpet. It also has a longer maximum battery life, though the Xiaomi charges faster.
Are Xiaomi and Roborock same company?
In July 2014, our company was established. In September 2014, we received the investment from Xiaomi and became a member enterprise of Xiaomi ecological chain.
Is Roborock a EUFY?
Eufy 11S weighs 5.73 pounds, while Roborock s6 weigh 7.04 pounds, Eufy 11S has a height of 2.85 inches, while Roborock s6 has a height of 3.8 inches....Eufy vs roborock robot vacuum, Which is better?ModelEufy 11SRoborock s6Length12.8 inches13.7 inchesWidth12.8 inches13.9 inchesHeight2.85 inches3.8 inchesWeight5.73 pounds7.04 pounds5 more rows•Feb 1, 2021
Do robot vacuums have beater bars?
Most of the low end robot vacuums do not have a roller brush (a.k.a “beater bar”) that you see in all traditional vacuums. Those cheaper units perform poorly on non flat flooring.
Are EUFY robot vacuums good?
CR's take: The basic Eufy RoboVac 11S isn't the strongest robot vacuum you can buy, and it'll struggle to thoroughly clean large areas. But this nimble, relatively affordable robot can be a great option for cleaning a few rooms at a time, or for patient owners.
Who is the manufacturer of Roborock?
XiaomiRoborock is a company invested in by Xiaomi that specializes in the research, development and production of smart appliances. A member enterprise of the Xiaomi Ecological Chain, Roborock's products makes up an important part of the Xiaomi Smart Home Ecosystem, also known as Mijia.
Is Roborock a US company?
Roborock (also known as Beijing Roborock Technology Co. Ltd.; Chinese: 北京石頭世紀科技有限公司) is a Chinese consumer goods company known for its robotic sweeping and mopping devices and handheld cordless stick vacuums. Xiaomi played a key role in the company's founding.
Is Roborock Made in USA?
Origin. Roomba vacuums are manufactured in Bedford, Massachusetts, U.S. Roborock vacuums are headquartered in Beijing, with Research & Development and branch offices in Shanghai and Shenzhen.
Who manufactures Roomba?
iRobotiRobot, the leading global consumer robot company, designs and builds robots that empower people to do more both inside and outside of the home. iRobot created the home robot cleaning category with the introduction of its Roomba® Robot Vacuum in 2002.
How long is Roborock warranty good for?
CERTIFIED REFURBISHED PRODUCTS Limited Warranty – Roborock warrants to you, the original purchaser, that the Roborock product that you purchased will be free from defects in materials and workmanship when used under normal conditions for six (6) months from the product purchase date.
Does Roborock warranty apply to filters?
use in any other manner than normal and expected use. This Limited Warranty does not apply to accessories and other consumable items, such as filters or brushes. Roborock is not responsible for damage arising from failure to follow instructions relating to the use of the Product (s). You are responsible for.
Can Roborock disable a product?
Roborock reserves the right to disable the Product (s) if Roborock suspects fraud or if Roborock determines that the Product (s ) are counterfeit, stolen or lost in shipment. misuse or failure to follow the operating instructions, and failure to perform recommended maintenance;
Does RoboRock warranty cover grey imports?
Warranty does not extend and cover grey imports and/or international models. CLAIM Limited Warranty - To make a claim under our Limited Warranty, you must first contact our Roborock Warranty & Support team by emailing service@roborock.com.au or call 1800 413 621.
Does RoboRock have a limited warranty?
This Limited Warranty applies to the products sold by Roborock. Roborock's warranty obligations are to the original purchaser ("you") only. This Limited Warranty cannot be assigned or transferred. This Limited Warranty is limited to the terms set forth below.
Does Roborock offer refunds?
Roborock does not offer replacements or refunds if you simply have a change of mind, unless Roborock chooses to do so, at its sole discretion. If Roborock accepts a refund request, a 10% restocking fee on the paid amount will be charged.
Do you get a refund if you use a debit card?
Refunds. If you are entitled to a refund, your refund will be processed in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the identical credit or debit card are required to process the refund as it was originally used for the purchase.
Extended Warranty Policy
You have successfully purchased the Extended Warranty Service for Roborock accessories or the whole machine for 1 or 2 years.
Extended Warranty Service
You have successfully purchased the Extended Warranty Service for Roborock accessories or the whole machine for 1 or 2 years.
Introduction
Change of Mind Requirements
- Roborockdoes not offer replacements or refunds if you simply have a change of mind, unless Roborockchooses to do so, at its sole discretion. If Roborockaccepts a refund request, a 10% restocking fee on the paid amount will be charged. Furthermore, all items returned for refund or exchange are at the buyer's expense and must be posted back through A...
Customer Returns and Refunds
- We may refund you if either of the following two prerequisites is met: 1. If there is duplicate payment was made due to technical glitch or any other error; 2. If we consider the refund is necessary as per user support staff at our sole discretion. We take user feedback very seriously and use it to improve our quality of service constantly. Any sale or promotional items that are so…
Refunds
- If you are entitled to a refund, your refund will be processed in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the identical credit...
- Please note that processing of refunds takes between 15 to 30 business days of confirmation of the refund to show up on your account due to the varying processing times between paym…
- If you are entitled to a refund, your refund will be processed in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the identical credit...
- Please note that processing of refunds takes between 15 to 30 business days of confirmation of the refund to show up on your account due to the varying processing times between payment providers.
