Full Answer
What is the shipping cost for Native Instruments?
Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply. Find detailed information here. Which payment methods are accepted in the Online Shop?
Can I download the content on the Native Instruments website?
The contents on the Native Instruments website that are labelled as not for sale (in particular audio recordings, pictures, videos), are protected by copyright and intended for demonstration purposes only. They may not be downloaded and/or used in any other way without the agreement of Native Instruments.
How do I re-sell my NI products?
This article provides information about re-selling NI products and registering second-hand purchases of NI products. You can sell your NI product after unregistering its license from your user account here. You will receive a License Transfer ID, which enables the new buyer to import the product to their user account.
What are the prerequisites for the use of Native Instruments software?
Prerequisite for use of the software manufactured by Native Instruments itself is the agreement to the regulations of the end user license agreement (EULA) of Native Instruments as well as any additional license agreements (including those of third parties as the case may be).
Can you get a refund on native instruments?
If you are unhappy for any reason after installing, registering and using the product, we will issue a full refund within 14 days of your purchase. This policy applies to all products and bundles except individual Expansion Pack purchases. All validated refund requests will be processed within 2–4 weeks.
Can you return komplete?
You can request a refund of your order within two weeks of receiving the first goods delivery by contacting our Order Support (excluding customers in Japan). If you want to cancel a purchase in the web shop please contact our Order Support.
How long is Native Instruments warranty?
NI warrants against defects in materials and workmanship for a period of three (3) years from the date the hardware product is shipped to the customer.
How can I buy Native Instruments?
Step by Step guide to buying Native Instruments plugins at the lowest priceStep 1: Download the free Native Instruments Komplete Start bundle. ... Step 2: Try most Native Instruments plugins for free - for 30 minutes at a time. ... Step 3: Upgrade or update your Native Instruments plugins to save up to 66%More items...
How do I get a refund from Arcade?
Arcade. Monthly subscriptions are non-refundable and non-returnable. In order to avoid further subscription charges, cancel your subscription before the next billing period by logging in to your Output account and visiting the Arcade section.
Can you run native instruments from an external hard drive?
Download and install Native Access, then log in using your Native Instruments account credentials. Click the person icon at the top right of the window, then select Preferences. Go to the Content Location section, click Browse, then select your external hard drive as the storage location.
What is hardware repair coverage?
Hardware Coverage means the cover providing for repair or replacement of Your Covered Equipment due to events of Accidental Damage and Battery Depletion.
Are Native Instruments worth it?
The Native Instruments Komplete 13 is worth it to take your audio production to the next level. It's a feature-rich music production suite with a comprehensive collection of effects and instruments. Komplete 13 is feature-rich and comes with a comprehensive collection of effects and instruments.
Is Kontakt full worth it?
Kontakt is definitely worth it. Get a free or cheap Kontakt Player library, like Embertone Arcane, and you become eligible for a crossgrade at half the price you posted. Currently the full version and crossgrade are the same price for $199 (full discounted 50% from $399 and crossgrade discounted 20% from $249).
Is komplete worth it now?
I've never been a fan of subscriptions (I'm on the verge of canceling Netflix, to be honest), but a collection like Komplete Now can be a good starting point for beginners. If you only want to check out Native Instruments plugins without paying full price, a low-cost subscription like this one is a good solution.
Is Kontakt player free?
KONTAKT PLAYER is a free application that runs all of our KONTAKT instruments, as well as a large number of instruments from other companies. It's one of the elements included in the free KOMPLETE START package – download and install via Native Access.
Can I use Native Instruments on two computers?
On How Many Computers Can I Activate My Native Instruments Product? The end-user license agreement (EULA) for Native Instruments products allows installation on two computers (three computers for all versions of MASCHINE and KOMPLETE). It is not allowed to use your installations simultaneously.
How long will Kontakt 6 be on sale?
More videos on YouTube The Native Instruments Kontakt 6 summer sale is valid from August 25th, 2021 until September 20th, 2021, at the NI Online Shop.
Does Native Instruments work with M1?
All of our products can be activated, installed, and updated using Native Access, which will run on the latest generation of Apple Silicon (M1) computers via Apple's automatic translation environment Rosetta 2. Our products are not yet compatible with the MacBook M1 Max / Pro / M2.
What does "seller" mean in Native Instruments?
“Reseller” means the legal entity or person who is authorized by Seller to resell a Good or Service to a subsequent purchaser, including, ...
What happens if you return a product after the warranty period?
If Goods are returned after the applicable warranty period, if any, has expired, End-User shall pay the full cost to repair or replace such Goods, and End-User shall be solely responsible for risk of loss, shipping and handling fees for the return of such Goods to Seller for repair or replacement.
How long after receipt of invoice do you have to pay invoices?
Invoices for purchases by Resellers are due and payable within the time period noted on the invoice, measured from the date of the invoice but in no event later than thirty days (30) days after receipt of invoice. Seller may invoice parts of an Order separately.
What does the End User accept?
End-User shall accept any equal or newer versions of the Good as a replacement if reasonable under the circumstances. End-User shall support the Seller in the analysis of any defect by providing all reasonably necessary information and reasonable time and opportunity to cure any defects.
Does the seller issue a return authorization?
Seller will only issue a return authorization to Buyer, and will only cover the cost of the return shipment and other applicable fees (e.g., customs fees and taxes, etc.), if Buyer returns qualifying Goods from the original country of purchase.
Can a change order be made in writing?
Change Orders and Amendments. All change order requests must be submitted by the Buyer to the Seller in writing and will not be effective unless and until Seller consents in writing to the change (s). Seller will advise Buyer in writing of the price and/or delivery schedule impact, if any, of the change request.
Can you return goods without a prior authorization?
No Goods may be returned without Seller’s prior authorization, as evidenced by a return authorization. Once a return authorization number is obtained, Buyer will return Goods, transportation and insurance prepaid, to the address provided by Seller and in accordance with instructions issued by Seller.
Hit-Man NI Product Owner
Is Outputs refund policy still available through the Native Instruments sale?
hlf NI Product Owner
Unfortunately, our policy will apply in such a case and we wouldn't be able to refund download purchase.
Hit-Man NI Product Owner
Well... I just got done chatting with Native Instruments and the answer is NO. Output offers a 14 day return policy but since the sale is through Native instruments... "No refund for downloadable software".
CakeAlexS NI Product Owner
Well... I just got done chatting with Native Instruments and the answer is NO. Output offers a 14 day return policy but since the sale is through Native instruments... "No refund for downloadable software".
LoveEnigma NI Product Owner
I don't think there is since it all goes through Native Access just like our own products.
hlf NI Product Owner
Well... I just got done chatting with Native Instruments and the answer is NO. Output offers a 14 day return policy but since the sale is through Native instruments... "No refund for downloadable software".
LoveEnigma NI Product Owner
That's actually something I'm trying to find out and have contacted the team in charge for clarification on the licensing in this case. I will write here as soon as I have received an answer.
What is a trade discount deduction?
The deduction of a trade discount requires a separate written agreement. If the Customer is a consumer within the meaning of § 13 BGB, applicable in deviation is that payment obligations – insofar as no other agreement is made expressly in writing – are always to be fulfilled by means of advance payment.
Is Native Instruments copyrighted?
The contents on the Native Instruments website that are labelled as not for sale (in particular audio recordings, pictures, videos), are protected by copyright and intended for demonstration purposes only. They may not be downloaded and/or used in any other way without the agreement of Native Instruments.
Is partial delivery allowed in a reasonable scope?
Partial deliveries or partial services are allowed in a reasonable scope if such is usable by Customer in the scope of the contractual purpose, the delivery of the remainder of the goods is ensured, and no additional expenses or significant additional effort arises for the Customer on account of this.
Can a customer set off with counterclaims?
The Customer is only entitled to set off with counterclaims if the counterclaims are established by court of law, undisputed, or recognised by us. Furthermore, it is only allowed to exercise a right of retention insofar as its counterclaim is due and based on the same contractual relationship.
ONLINE SHOP FAQ
Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply. Find detailed information here.
HOW LONG WILL DELIVERY TAKE?
The following list serves as a rough guide, more exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas. Standard Delivery shipments can´t be tracked.
Selling a Native Instruments Product
You can sell your NI product after unregistering its license from your user account here. You will receive a License Transfer ID, which enables the new buyer to import the product to their user account. Sellers can find detailed instructions in this article.
Buying a Second-Hand NI Product
After buying a second-hand NI product you will receive a License Transfer ID from the seller. You can register the product with this ID to your own user account. Buyers of second-hand NI products can find detailed instructions in this article.
EDU and NFR licenses Information
EDU and NFR product versions cannot be resold or transferred. Please refer to our Terms & Conditions for more information.
Upgrade licences
If a product is removed from your user account, all product upgrades which are based on this product will become invalid. In this case, the NI Registration Support staff will contact you before deleting a product from your user account.
Third-party (OEM) products license transfers
The license transfer of third-party (OEM) is carried out by the manufacturer. Please contact the manufacturer of your library to arrange a license transfer. If the manufacturer is referring to Native Instruments, please ask for a written authorisation confirming that we can delete the registration.