What is Sally Beauty’s return policy?
Most items purchased on sallybeauty.ca can be returned for a refund within 30 days of delivery to the sallybeauty.ca fulfillment center, or to your local Sally Beauty store with a few exceptions: Merchandise purchased at a Sally Beauty store cannot be returned by mail.
Can I Return my Long Tall Sally item?
We hope you loved your Long Tall Sally purchase, however if you didn't we have an easy and convenient returns process. Please ensure the items you’re returning are in a resalable condition and unworn with the tags attached, otherwise the return may not be accepted.
How do I return an item I purchased?
Print the return label (you need 2 copies), put the first copy with the items in the package and stick the second copy on the outside of the package. Make sure the return label is properly attached. Take the package to your nearest local postal service. We recommend that you keep the proof of postage in a safe place.
Exceptions to the Sally Beauty Return Policy
Here are the most important exceptions to the standard Sally Beauty return policy:
How Does Sally Beauty Deal With Damaged Appliances?
If you receive a damaged item, either via mail or in store, please contact customer service before proceeding with the return
How To Return Your Sally Beauty Items to a Store
If you want to head over to a store to return your Sally Beauty items, follow these instructions:
How To Return Sally Beauty Items Online
You can return the items purchased online to the sallybeauty.com fulfillment center. To do so, follow these instructions:
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How long does it take to get a refund from Amazon?
Except for exceptions stated below, you must have an original receipt dated within 60 days of purchase for a refund or exchange. All refunds will be made to the original method of payment. After 60 days or without a receipt, you will be offered a merchandise exchange in-store.
Is clipper and trimmer sales final?
Clipper and Trimmer Sales are Final. Clippers and trimmers are all sales final. Refunds or exchanges will only be issued in-store on clippers and trimmers that are unused, in the original packaging, and with a receipt purchased within the last 60 days. Promotional and Free Items:
Can I return a Sally appliance after 60 days?
Appliances purchased after 60 days with 1 year manufacturers warranty cannot be returned to stores. Visit your local Sally store for assistance on these exceptions. You will need dated receipt of your purchase or a copy of credit card invoice or itemized bank statement to return product to manufacturer.
Can you return Sally Beauty merchandise?
Merchandise purchased at a Sally Beauty store cannot be returned by mail. Due to health and hygiene concerns, we do not accept returns of these items. These may be returned to a Sally Beauty store within 60 days of delivery. Please note, your packing list/receipt is needed for in-store returns.
Can you return a defaced item?
Items that are returned defaced or damaged are not eligible for a refund or replacement.
Can you get a credit for shipping if it was damaged?
Credit will always be issued to the same method of payment for which they were paid for. Shipping is refunded only if the item was shipped incorrectly, damaged, or defective. Please include the packing list that came with your order in your return packaging or when you visit the store.
Can you return promotional items?
Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves. See Section below on how to complete your return.
How long does it take to return a used item to Amazon?
General Information. All merchandise must be returned within 14 days upon receipt. All merchandise must be in brand new condition, unused and with all tags intact and attached to item, original sales receipt must be returned with item. You can not return used merchandise.
Can I return a product after 14 days?
Customer is responsible for return shipping as well. No refunds after 14 days, unless it is a refund that applies under the 12 month warranty, see below. Special orders or used items cannot be refunded or exchanged.
