trek bikes return policy

RETURN POLICY - 100% SATISFACTION GUARANTEE

• Bicycles in new or like-new condition can be returned within 14 days for refund.
• Bicycles in new or like-new condition can be exchanged for store credit between15 and 30 days of the original purchase.
• Customer will be responsible for any damaged or worn items and the cost for these items will be deducted from the refund or store credit.

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Full Answer

How do I get a refund for my Trek bike?

A refund will be applied to the original card used in the transaction. Bring your order, with proof of purchase, to your local Trek retailer. Bike returns must be returned to the local Trek retailer who assembled your bike. Return shipping is free to customers with registered accounts. Log in to your account to print a prepaid shipping label.

What is the warranty on a Trek bike?

This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages.

How long does it take to return a new bike?

Bikes & framesets can be returned within 30 days if in new and unused condition. When you pick up your order or have it delivered, your Trek retailer will review the purchase with you and make sure it meets your expectations.

How do I return or cancel my Trek order?

Create one today and receive free returns, a detailed order history, and stay up-to-date on the latest and greatest Trek news and information. To speak to our customer service team, call 1-800-585-8735 Monday through Friday 8 am to 7 pm (CDT). Once you submit an order, it begins processing immediately and cannot be changed or cancelled.

Can you return Trek bikes?

Bikes & framesets can be returned within 30 days if in new and unused condition. When you pick up your order or have it delivered, your Trek retailer will review the purchase with you and make sure it meets your expectations. Questions regarding your purchase should be directed to the Trek retailer of delivery.

How long is the warranty on a Trek bike?

Each Trek carries a simple promise: We'll take care of you and do what's right. We build our bikes to last, subjecting them to brutal punishment in the world's toughest test lab. And we back every bike with the best lifetime warranty in the business, all the way back to our very first frames built in 1976.

How do I return a bike?

0:053:06Bike Return Process - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe pedals from your bike using a pedal wrench or an adjustable wrench. Remember that the pedal onMoreThe pedals from your bike using a pedal wrench or an adjustable wrench. Remember that the pedal on the side without the chain is reverse threaded so it will loosen by turning it clockwise.

Why are Trek bikes sold out?

The bike shortage With gyms closed, people avoiding public transportation, youth sports canceled, and lots of people just needing to get out of the house, bikes have seen a huge surge in popularity. Trek has nearly doubled its manufacturing capacity in the last nine months. The challenge? Demand has almost tripled.

Does Trek warranty cover crashes?

With our Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. Simply contact us or your local retailer with the crashed helmet, original sales receipt, details of the incident, and a return address for your replacement.

Are Trek bikes made in USA?

Trek Bicycles is the largest U.S. bicycle company, making everything from kid models to professional road and mountain styles. And they're the only major manufacturer still producing two-wheelers in the U.S. Overall, Trek makes roughly half of the bicycles manufactured here in the United States.

Can I return a Giant bike?

Bicycles must be returned to your Giant retailer: You may be eligible for a full refund of the purchase price, not including initial shipping and handling charges (S&H) destination fees, plus any applicable tax, so long as any such bicycle is like-new and undamaged.

Can you return a bike to target?

If your Target store doesn't have an assembled bike for the model you're looking for, but has a boxed version on hand, the store may ask you to return once they have assembled the bike. Bikes 12” to 16” are sold unassembled in the box. Target doesn't label or hold any particular bike as a display model.

Can I return a bike to Walmart that I bought online?

Bike should be bought within 90 days. 2. Bikes bought from Walmart or Walmart Online should have a receipt by 2021.

Are Trek Bicycles good?

With the reputation for quality and range of bicycles on offer, Trek would be considered a good bicycle for commuting to work. Many of the products in their range of commuting bicycles come ready made for accepting racks and mudguards / fenders and lighting accessories too.

Are Trek bikes made by Giant?

Giant is the world's largest bike manufacturer by revenue. Its factories in Taiwan, China and the Netherlands churned out 6.3 million bicycles last year, generating revenue of $1.8 billion. The company sells bikes under its own name and makes them for major brands like Trek, Scott and Colnago.

Who owns Trek bike company?

Roth Distributing Co., Inc.Trek Bicycle Corporation / Parent organization

How do I know if my Trek bike is registered?

Look for a sticker containing a barcode. This sticker will also contain a string of letters and numbers, many beginning with WTU. This full string of characters is the bike serial number.

Are Trek bike warranties transferable?

This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages.

Do bicycles have warranty?

Usually, cyclists are offered the option to purchase a warranty when they buy a new bike from a shop or retailer. If you're lucky, sometimes your bike will automatically come with a warranty.

How can I tell what year my Trek bike is?

5:248:30How To Find Model/Year Of Vintage Trek Bike By Serial NumberYouTubeStart of suggested clipEnd of suggested clipFor my cell numbers of five normally that's going to be the last digit of the year. So 1976 would beMoreFor my cell numbers of five normally that's going to be the last digit of the year. So 1976 would be a 6 1979 be a 9 1980. Would be a 0. But since the first digit of this serial number was M.

How long does it take to return a Bontrager?

If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride. Learn more.

Is Trek Bontrager warrantied?

Trek and Bontrager goods purchased online and at authorized retailers are warrantied against manufacturer and material defect. Please carefully review the terms of the warranty below. We will be happy to work with you to find a solution and get you riding again!

Does Bontrager come with a crash replacement?

Crash Replacement. Every Bontrager helmet comes with Crash Replacement. If your helmet is impacted within the first year of ownership, Bontrager will replace it at no charge. Ship the helmet, postage prepaid, with a copy of your receipt and a description of the accident.

Does Bontrager have a lifetime warranty?

Every set of Bontrager carbon wheels comes with a lifetime warranty against defects. Plus, they're backed by the Carbon Care Wheel Loyalty Program, which offers free replacement or repair to the original owner for wheels that sustain damage within the first two years of ownership (and deeply discounted replacement regardless of the date of purchase).

Is Trek Bicycle a warranty?

We've got you covered. Every new Trek bicycle comes with the industry's best warranty and loyalty program: Trek Care. Absolutely free, once your Trek Bicycle is registered, Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle an amazing warranty against defects in materials and workmanship.

Do you have to register your bike for Trek Care?

To qualify for Trek Care, you must register your bike. Registration is a quick and easy way to protect yourself and your new bicycle. Keeping a record of your bike can prove invaluable if your bike is ever lost or stolen.

Shipping (Continental US)

We offer free shipping on orders over $49 shipped within the contiguous United States!

In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information.

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

Returns

Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Prices & Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here.

100% Satisfaction Guarantee

• We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

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Shipping

In-Store Pickup

Information Security

Backorders